I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail oriented…

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to …

July cleaner of pool did a great job.

All good. Pool is great...

Don was terrific and his attitude of taking care of the customer first made it work.

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring …

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Great service and support with my pool renovation. Everyone was helpful and professional!

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work closely …

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a pleasant …

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

Excellent service with a knowledgeable technician!!

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the winter …

The staff is awesome, and they stand behind their products and work!

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have talked …

The employees at Regina's are very nice and very helpful. I would definitely recommend

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

This place rocks! They put out hot tub on or roof top deck without a hitch!

Love Regina Spas....always there for supplies and water testing.

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.

The staff in all the departments are very friendly and knowledgeable. It’s also a great place to work.

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

…

Always super helpful and have everything I need. Thanks.

Great service . We found our place!

Great service. Installed my pool and always has supplies I need and advice

This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Very good and friendly service!!!

Excellent service. Prompt attention.

Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the …

I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …

My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …

Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …

My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …

We have been extremely happy with Don and Regina Pools & Spas! Don has helped and guided us through every step of the way – from the initial shopping, selection and purchase, setting up delivery, helping hands-on with delivery and …

Very knowledgable and customer focused. I stopped by yesterday and Joe couldn't have been more helpful. I look forward to purchasing a Hot Springs hot tub.

Love there calibrated calculating machines for Pools and Spas but if you have a pool and went redone do not go to them go to a expert

I broke my backwash valve and had the service department out to fix it. They needed to order a part and said that the pool should be fine and the part would take a week to get in but if there were any issues to call. The next day, a …

Let me start by saying this was a special gift from my amazing husband and best friend of 38 years. My husband explained to Don ,at the wonderful Regina Pools ,why this hot tub had to be perfect. Don's love for his clients happiness , needs…

Quick and courteous service for analyzing my pool water . I have used them since 1999

Don and Mary were so helpful and answered all our questions. our visit helped us get exactly what we needed and wanted thanks to them.

Thanks to Julie for working diligently to order parts and schedule repair service on my spa! She was so understanding of the importance of the spa for my back therapy. Thanks also to Jay the service technician. Both Julie and Jay are very …

We bought our hot tub from Regina 6 years ago. We recently needed service and had an amazing experience!! Julie from the store and the service techs Jay and Tay were friendly and extremely helpful. Problem quickly resolved!! Regina is the …

I have been coming to Regina for 3 years and they are amazing!!! The staff is so knowledgeable, professional and friendly! You have to use them!!!!

I can't rave enough about how much I love my hot tub from Regina Pools & Spas!!!!! I've had it just over a year now, and the only thing I regret is that I waited so long to get a tub. I would always worry about it being too difficult to …

We were very happy with Don's service and Regina Pools. They were able to install during our construction phase and had it ready for Christmas morning delivery. They are very helpful when I go in for additional products. We have had our hot…

Great experience, from the in-store test to installation through delivery and setup, to ongoing support. We are thoroughly pleased!

My wife and I love our Hot Springs salt water spa. We have had it about two years now and use once or even twice a day! It is great way to start or end the day. The folks at Regina have been wonderful (thanks Don!), They have been very …

Regina Pools & Spas is the best! Mary E was extremely helpful from beginning to end. Because they offered the salt water hot tubs, this became our store to purchase our hot tub from. We have had it almost 1 year now and ABSOLUTELY LOVE our …

This is our second Hot Springs spa. We love it! The ACE salt system is easy to maintain and the water is always just right. We sold our house and left our spa for the new owners. After we got settled, we missed our spa and went right back …

Regina Pools and Spas is an excellent place to buy a hot tub from. They were super friendly and helpful when it came to picking out the perfect hot tub for me and my family. We bought the Hot Springs Envoy NXT and we love it! I am a doctor …

Amazing experience!! Loved working with Mary!! We use our Flair all the time and enjoy it in the snow and sun. Easy to upkeep and great for family time. Highly recommend Regina Pools and Spas.

I bought my hot tub here after finding Regina online. Don was extremely helpful, answering all my questions, guiding me toward the right accessories (but not in a way where he was just trying to sell me more for the sake of selling more) …

Regina Pools and Spas is a family-run business that GOES ABOVE AND BEYOND TO TREAT THEIR CUSTOMERS LIKE FAMILY!

Fran and Mary are the best and really get to know their customers individually!

They made themselves personally available for …

Mary Stefanski is a great low pressure and knowledgeable sales person. She made sure that I had all the information I needed and the install went perfectly. If only everyone excelled to this level of customer service.

We chose Regina Pools and Spas to service our Hot Springs Spa after I met them at a home show and needed a reliable outfit for service. The first time I called them, they talked me through something that ended up fixing the problem, …

Regina Pools is a great place to buy your hot tub. . They are super friendly and helpful. I purchased my spa over a year ago, and have had no problems. They are always available to make sure my spa is running smoothly. I'm glad I bought …

We just purchased a Hotspot spa from Regina and are completely satisfied with the sales and delivery experience. Don, the sales director was very knowledgeable and helpful. Everything concerning the purchase went just as Don described with …

My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …

I just discovered today that my hot tub's main pump was leaking. Happy Friday, right? Well, I called Julie and she found that Ervin was going to be in my area! He swung by a few hours later, diagnosed the problem, then drained and …

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance based on …

When our hot tub gave us trouble (for the first time in 9 years) Regina Pools & Spas was very helpful. I especially want to thank Julie. With a pile of visits for the crews, she managed to squeeze us in the next day. And when the crew …

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance …

Everything about our experience with Regina Pools has been 100 percent positive. From the moment we placed our order for our new hot tub, the staff there made sure we were fully trained on how to use and care for it. They found a solution …

The delivery wemt beautifully....a couple unforseen issues arose during installation, but the company worked hard to resolve a missing pressure valve and defective lift parts. The salesman Don bent over backwards to make sure everything …

Great Place to Buy a Spa, Don Our Sales Rep was more than

excellent, He helped with the installation and stayed

late in the day to explain how to use it properly, the Spa

is great, the salt water system is amazing, no more Chlorine

smell to…

Have an in-ground pool and am barely fluent in pool-speak. But, with the help of the very friendly people at Regina Pools I've been taking care of my pool successfully for the last 5 years. I just take a cylinder of pool water to their …

Regina Pools & Spa was great – wonderful customer service and many options! Couldn't ask for a better buying experience! And we love the hot tub!

Don deserves 5 stars for his help from initial discussion months ago, to being there when the water was being put in the hot tub. He is knowledgeable before and after the sale. Would highly recommend. On time and up front on delivery and …

We bought our Hot Spring spa in September 2016 from Regina Pools & Spas. The salesman was very knowledgeable and not at all "hard sell". It was a pleasure to do business with this company. The staff is so friendly and always very helpful …

We had a great experience with Regina Pools & Spas. We bought a Lime Light Pulse in April of 2016 and have enjoyed the tub almost on a daily basis. We received fantastic service throughout the purchase and installation process. The …

We are very happy with our Relay Spa and Don Schenning knows his stuff, is a great salesman and has an extensive knowledge of spas. Every person at Regina is a pleasure to work with. I highly recommend Regina Spas and Pools.

I had a great experience buying my tub courtesy of Don Schenning. He was wonderful to deal with and explained all the tricks I need to know to keep my tub pristine. I am so glad I got the recirculating pump (which turned out to be a process…

Excellent service from Jay and Tai when they were at my home replacing our cover. They were very helpful in helping us out with Spa questions hat we had. Very professional and courtious!!!! I spoke to Julie on the phone and she was …

Good people, good service!!! Questions are answered in a friendly (not talking down to you) manner, yet well explained. Service is efficient and timely. Keep up the great work! I love my spa!!!

My husband and I purchased our spa beginning of April 2016. Something we had been talking about for months. This has been the best investment we have made in

years. With the problems my husband has with his back – so relaxing for him. Need

…

We received great service and a trouble free installation on a new cover for our Hot Springs Grandee hot tub. The people at Regina are always helpful with advice and water analysis for our pool and hot tub and Don in the showroom was nice …

Don is the man...he handled everything from start to finish and I couldn't be happier with his services...thanks don

I was just in today for water testing and to purchase chemicals, and it occurred to me that my Hotspring Spa is twelve years old, and I have only had to repair the cover in all that time! Great spa! The folks at Regina have been …

If we ever build another pool, we would do it with Regina, 5 Starts just aren't enough.

From the first time we contacted Regina to come to our home in Carroll County, their responses and complimentary visit was very prompt. We were treated …

I have been using Regina's for almost 10 years to keep my pool chemically safe. I became the owner of an above ground pool when I bought our house. Regina's has always been very helpful with any questions I have. The water testing is free …

Before finding Regina Pools, we used another local pool service. Because of damage the other service did to our pool system plumbing (and refusal to "own up"), we tried Regina Pools to close our pool for the winter. What a delight! Cheryl …