Reviews

Reviews

2066 York Rd
Lutherville-Timonium, MD 21093

From 97 reviews
Robert Schutz

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

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Response from business owner

Bob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!

via Google
Robert Weber

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

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Response from business owner

Robert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!

via Google
Diane S

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

joe silvestri

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail oriented…

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Response from business owner

Joe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!

via Google
Jed Wolpaw

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to …

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Response from business owner

Jed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.

via Google
Bonnie K

July cleaner of pool did a great job.

Patricia W

All good. Pool is great...

Roger A. & Janet Wittenbach

Don was terrific and his attitude of taking care of the customer first made it work.

Michael McAdam

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

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Response from business owner

Hey Michael, thank you for the review. We strive to deliver the best service.

via Google
Edwin Cluster

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Response from business owner

Hey Edwin, thanks for the review. We are always happy to help keep your pool clear.

via Google
Brooke Greenbaum

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

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Response from business owner

Brooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.

via Google
Julie Reh

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

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Response from business owner

Julie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.

via Google
Phyllis Gray

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

Response from business owner

Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!

via Google
Kevin & Carrie Byrne

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring …

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Response from business owner

Kevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.

via Google
Carmen Lohr

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Response from business owner

Carmen, thank you for the review. We hope you enjoy your pool this season.

via Google
Peggy Maple

Great service and support with my pool renovation. Everyone was helpful and professional!

Response from business owner

Peggy, thank you for the review. It was our pleasure to assist you with your project.

via Google
Matthew Biddinger

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work closely …

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Response from business owner

Matthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.

via Google
Jody Waters

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

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Response from business owner

Jody, thank you for the review and for sharing your experiences.

via Google
Joe Black

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a pleasant …

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Response from business owner

Joe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.

via Google
Robert Lazzaro

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

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Response from business owner

Robert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!

via Facebook
Nick

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

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Response from business owner

Nick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.

via Google
Shelly Almony

Excellent service with a knowledgeable technician!!

Response from business owner

Shelly, thank you for the recommendation.

via Facebook
David Strohminger

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the winter …

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Response from business owner

David, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.

via Google
Gail Southern

The staff is awesome, and they stand behind their products and work!

Response from business owner

Gail, thank you for the recommendation!

via Facebook
Dennis Ray Dietz

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

Response from business owner

Dennis thank you for the recommendation. It is always great to see you. Happy hot tubbing!

via Facebook
Don Schenning

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

Response from business owner

Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.

via Google
Randy Martinez

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have talked …

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Response from business owner

Rocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.

via Google
Tracy Kirby

The employees at Regina's are very nice and very helpful. I would definitely recommend

Response from business owner

Tracy, Thank you for the review. We hope you enjoy your hot tub for years to come.

via Google
adambaumwald

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

Response from business owner

Adam, thank you for contacting us. We are always happy to help.

via Google
Terry Slevin

This place rocks! They put out hot tub on or roof top deck without a hitch!

Response from business owner

Thank you for the review Terry! That install was a fun one. Glad to hear you are enjoying your Hot Spring hot tub by Regina.

via Google
Carol Ann Duffy

Love Regina Spas....always there for supplies and water testing.

Response from business owner

Thank you for the recommendation Carol! Appreciate you taking the time to write a little something about us and for stopping in.

via Facebook
Ryan Ball

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Response from business owner

Thank for you the review Ryan. We are so glad to hear you are enjoying your Hot Spring hot tub by Regina. Let us know if you need anything.

via Google
Sharon Cash Larkin

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Response from business owner

Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.

via Facebook
James Connelly

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Response from business owner

Hey James, Thank you for the review. We are happy to help in any way we can. Happy Hot Tubbing!

via Google
Tally Wilgis

Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.

Response from business owner

Hey Tally, it's always great to see you and the family. Thank you for the recommendation!

via Facebook
Mary Stefanski

The staff in all the departments are very friendly and knowledgeable. It’s also a great place to work.

Response from business owner

It's great to have you here Mary. Thanks for the recommendation.

via Facebook
Carla Smith

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

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Response from business owner

Thanks for stopping in Carla. It was great to meet you. We are always happy to help.

via Google
Jaime Morris

Always super helpful and have everything I need. Thanks.

Response from business owner

Thank you for the recommendation.

via Facebook
lara wrigley

Great service . We found our place!

Response from business owner

Lara, Thank you for the review. Having a place is a good thing to have.

via Google
Mark Weir

Great service. Installed my pool and always has supplies I need and advice

Response from business owner

Thank you Mark for the recommendation. It has been a pleasure to work with you on all your pool needs.

via Facebook
Tarra Morgan

This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Response from business owner

Thanks for the recommendation and for stopping in. We are happy to help.

via Facebook
August Gray

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Response from business owner

Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.

via Facebook
Igor Taslitsky

Very good and friendly service!!!

Response from business owner

Hey Igor, thank you so much for the recommendation. Happy Holidays to you and your family.

via Facebook
Norris Tingle

Excellent service. Prompt attention.

Response from business owner

Thank you for the recommendation.

via Facebook
Shelley Drasal

Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the …

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Response from business owner

Shelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!

via Google
Pim Daddy

I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …

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Response from business owner

Pim, Thank you for your review. We hope you enjoy your Hot Spring hot tub by Regina for years to come.

via Google
William Middleton

My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …

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Response from business owner

William, so glad to hear you use your Hot Spring hot tub by Regina every day. We are here to take care of you.

via Google
Carole Autenzio

Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …

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Response from business owner

Carole, you are great! Thank you for the rating. Please let us know how we can help you in the future.

via Google
Frank Lanzi

My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …

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Response from business owner

Frank and Nancy,

Thank you for your 5 star review and comments. It was a pleasure to work with you through this journey. We hope to continue to take care of you for years to come. Happy hot tubbing!

via Google
Bryan Acri

We have been extremely happy with Don and Regina Pools & Spas! Don has helped and guided us through every step of the way – from the initial shopping, selection and purchase, setting up delivery, helping hands-on with delivery and …

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Response from business owner

Bryan, Congratulations on your new Hot Spring! Thank you for the 5 star review about Don. Isn't he the best? Enjoy your new hot tub.

via Google
Donna Craig

Very knowledgable and customer focused. I stopped by yesterday and Joe couldn't have been more helpful. I look forward to purchasing a Hot Springs hot tub.

Response from business owner

Donna, thank you so much for stopping in to see us. It was great to meet you and we can't wait for you to have your own Hot Spring. Thanks for the review. We think Joe is pretty great guy too.

via Google
Helen James

Love there calibrated calculating machines for Pools and Spas but if you have a pool and went redone do not go to them go to a expert

Response from business owner

Thanks for the review Helen. Always great to see you in the store.

via Google
Barry Offutt

I broke my backwash valve and had the service department out to fix it. They needed to order a part and said that the pool should be fine and the part would take a week to get in but if there were any issues to call. The next day, a …

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Response from business owner

Hey Barry, thanks so much for the review. It is always a pleasure to work with you. Have a great summer!

via Google
K Blackwell

Let me start by saying this was a special gift from my amazing husband and best friend of 38 years. My husband explained to Don ,at the wonderful Regina Pools ,why this hot tub had to be perfect. Don's love for his clients happiness , needs…

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Response from business owner

K, thank you for the review. So glad you LOVE your hot tub. Happy hot tubbing!

via Google
Mike Farren

Quick and courteous service for analyzing my pool water . I have used them since 1999

Response from business owner

Mike, thank you for the review. It has been our pleasure to serve you. We are here for you.

via Google
Brad Cain

Don and Mary were so helpful and answered all our questions. our visit helped us get exactly what we needed and wanted thanks to them.

Response from business owner

Hey Brad, thanks so much for coming in. It was great to talk with you and your family. We hope you enjoy your new Hot Spring hot tub. Let us know how we may help you in the future.

via Google
canne fischer

Thanks to Julie for working diligently to order parts and schedule repair service on my spa! She was so understanding of the importance of the spa for my back therapy. Thanks also to Jay the service technician. Both Julie and Jay are very …

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Response from business owner

Canne, Thank you for your review. It was a pleasure to work with you. Happy hot tubbing!

via Google
Saralyn E

We bought our hot tub from Regina 6 years ago. We recently needed service and had an amazing experience!! Julie from the store and the service techs Jay and Tay were friendly and extremely helpful. Problem quickly resolved!! Regina is the …

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Response from business owner

Saralyn, thank you for your review. Thank you for giving a shout out to our great service team. Glad we could get you back up and hot tubbing.

via Google
Ceci Higinbothom

I have been coming to Regina for 3 years and they are amazing!!! The staff is so knowledgeable, professional and friendly! You have to use them!!!!

Response from business owner

Ceci it's always great to see you at the store. We are happy to help you with all your pool and hot tub needs.

via Facebook
Michele Reber

I can't rave enough about how much I love my hot tub from Regina Pools & Spas!!!!! I've had it just over a year now, and the only thing I regret is that I waited so long to get a tub. I would always worry about it being too difficult to …

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Response from business owner

Michele, thank you thank you thank you. Your pictures are great! It has been a pleasure to work for you and work with you on your hot tub project. Happy hot tubbing!

via Google
Kristin Henry

We were very happy with Don's service and Regina Pools. They were able to install during our construction phase and had it ready for Christmas morning delivery. They are very helpful when I go in for additional products. We have had our hot…

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Response from business owner

Kristin, Thank you for choosing us. We truly appreciate your time and are thrilled you are enjoying your Hot Spring hot tub. Happy hot tubbing!

via Google
Peter R

Great experience, from the in-store test to installation through delivery and setup, to ongoing support. We are thoroughly pleased!

Response from business owner

Peter, thank you for you kinds words. We are glad your experience with Regina has been a positive one. We look forward to assisting you with all your hot tub needs in the future. Happy hot tubbing!

via Google
Joseph Oster

My wife and I love our Hot Springs salt water spa. We have had it about two years now and use once or even twice a day! It is great way to start or end the day. The folks at Regina have been wonderful (thanks Don!), They have been very …

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Response from business owner

Joe, thanks so much for your review. You and your wife are pleasure to work with every time you are in for supplies. Keep on hot tubbing!

via Google
Marianne Peters

Regina Pools & Spas is the best! Mary E was extremely helpful from beginning to end. Because they offered the salt water hot tubs, this became our store to purchase our hot tub from. We have had it almost 1 year now and ABSOLUTELY LOVE our …

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Response from business owner

Marianne, thank you for taking the time to visit us. It was a joy to work with you and your husband on your Hot Spring hot tub experience. Happy hot tubbing!

via Google
Eva McDonald

This is our second Hot Springs spa. We love it! The ACE salt system is easy to maintain and the water is always just right. We sold our house and left our spa for the new owners. After we got settled, we missed our spa and went right back …

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Response from business owner

Eva, thank you for your 5 star review. We hope you enjoy your second Hot Spring just as much as your first. Happy hot tubbing!

via Google
Brian Muhler

Regina Pools and Spas is an excellent place to buy a hot tub from. They were super friendly and helpful when it came to picking out the perfect hot tub for me and my family. We bought the Hot Springs Envoy NXT and we love it! I am a doctor …

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Response from business owner

Dr. Brian, thank you for your kind words. It was a pleasure to work with on your hot tub purchasing experience. Please let us know if you ever need anything. Happy hot tubbing!

via Google
Kate Zahn

Amazing experience!! Loved working with Mary!! We use our Flair all the time and enjoy it in the snow and sun. Easy to upkeep and great for family time. Highly recommend Regina Pools and Spas.

Response from business owner

Kate, thank you for your feedback. It was a pleasure to work with you! Glad to hear you are still enjoying your Hot Spring hot tub. Let us know if you need anything.

via Google
Tess Russell

I bought my hot tub here after finding Regina online. Don was extremely helpful, answering all my questions, guiding me toward the right accessories (but not in a way where he was just trying to sell me more for the sake of selling more) …

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Response from business owner

Tess, thank you for your review. Don and the staff here at Regina are glad to have you. Enjoy your Hot Spring hot tub and we are here to help you with Hot Spring #2 for your parents.

via Google
M H

Regina Pools and Spas is a family-run business that GOES ABOVE AND BEYOND TO TREAT THEIR CUSTOMERS LIKE FAMILY!

Fran and Mary are the best and really get to know their customers individually!

They made themselves personally available for …

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Response from business owner

Thank you for your review. We truly appreciate your comments. We strive to deliver the best possible customer service. Welcome to the Regina family. We are happy to have you. Happy hot tubbing!

via Google
Ann Powell

Mary Stefanski is a great low pressure and knowledgeable sales person. She made sure that I had all the information I needed and the install went perfectly. If only everyone excelled to this level of customer service.

Response from business owner

Hey Ann, Thank you for your great review. We strive to provide the best customer service. Happy hot tubbing!

via Google
Mr. Howdydooit

We chose Regina Pools and Spas to service our Hot Springs Spa after I met them at a home show and needed a reliable outfit for service. The first time I called them, they talked me through something that ended up fixing the problem, …

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Response from business owner

Thank you Mr. Howdydooit for your extensive review. We truly appreciate your time and thought into this review. We are pleased that we were able to get you back up and running in this frigid weather. Please don't hesitate to call with any further hot tub questions. Happy hot tubbing!

via Google
Michael Rowley

Regina Pools is a great place to buy your hot tub. . They are super friendly and helpful. I purchased my spa over a year ago, and have had no problems. They are always available to make sure my spa is running smoothly. I'm glad I bought …

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Response from business owner

Thank you Mike for your kind review. It has been a pleasure to take care of you and your hot tub needs. Happy hot tubbing!

via Google
Dennis Sr

We just purchased a Hotspot spa from Regina and are completely satisfied with the sales and delivery experience. Don, the sales director was very knowledgeable and helpful. Everything concerning the purchase went just as Don described with …

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Response from business owner

Dennis, thank you for your review. The pleasure was ours. We hope you have many happy days hot tubbing!

via Google
Kristie Sweeney

My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …

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via Facebook
Bill Fidel

I just discovered today that my hot tub's main pump was leaking. Happy Friday, right? Well, I called Julie and she found that Ervin was going to be in my area! He swung by a few hours later, diagnosed the problem, then drained and …

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Response from business owner

Bill, thank you for calling us! We are so glad we were able to get to you and your hot tub so quickly. Can't wait for the new pump to come in.

via Facebook
Tina Smith Corbin

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance based on …

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Response from business owner

Thank you for the positive review Tina. We hope you continue to enjoy your hot tub.

via Google
Charles Hauck

When our hot tub gave us trouble (for the first time in 9 years) Regina Pools & Spas was very helpful. I especially want to thank Julie. With a pile of visits for the crews, she managed to squeeze us in the next day. And when the crew …

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Response from business owner

Thank you Charles for the kind words. We work hard to make sure you can continue enjoying your hot tub.

via Google
Tina Smith-Corbin

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance …

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Response from business owner

Thank you Tina for your review. Jay and Tay are great guys. We will pass along your kind words to them. Enjoy your hot tub!

via Facebook
Patrick Gutierrez

Everything about our experience with Regina Pools has been 100 percent positive. From the moment we placed our order for our new hot tub, the staff there made sure we were fully trained on how to use and care for it. They found a solution …

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Response from business owner

Patrick, Thank you for your thoughtful remarks. Your delivery was one for the books! We are so happy you are enjoying your Flair. Please let us know how we may help you in the future.

via Google
morris goldman

The delivery wemt beautifully....a couple unforseen issues arose during installation, but the company worked hard to resolve a missing pressure valve and defective lift parts. The salesman Don bent over backwards to make sure everything …

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Response from business owner

Thank Mr. Goldman for your review. We are sorry about the minor issues, but we are working hard to make sure your enjoy your hot tub.

via Google
mitchell thomson

Great Place to Buy a Spa, Don Our Sales Rep was more than

excellent, He helped with the installation and stayed

late in the day to explain how to use it properly, the Spa

is great, the salt water system is amazing, no more Chlorine

smell to…

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Response from business owner

We are happy you are enjoying your new Hot Spring spa and for the positive feedback. Enjoy!

via Google
David Vaeth

Have an in-ground pool and am barely fluent in pool-speak. But, with the help of the very friendly people at Regina Pools I've been taking care of my pool successfully for the last 5 years. I just take a cylinder of pool water to their …

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Response from business owner

Thank you David! Appreciate all your kind words. We just re-stocked the candy dish for you.

via Facebook
Shannon Wittman

Regina Pools & Spa was great – wonderful customer service and many options! Couldn't ask for a better buying experience! And we love the hot tub!

Response from business owner

Hey Shannon thanks so much for sharing your story. We are glad you are loving your Hot Spring hot tub.

via Facebook
Eric Cox

Don deserves 5 stars for his help from initial discussion months ago, to being there when the water was being put in the hot tub. He is knowledgeable before and after the sale. Would highly recommend. On time and up front on delivery and …

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Response from business owner

Hello Eric, Thank you for your kind words about Don and our services. We appreciate your time and business. Please let us know if you ever have any questions about your Hot Spring hot tub. Happy Hot Tubbing!

via Google
Lisa Duke

We bought our Hot Spring spa in September 2016 from Regina Pools & Spas. The salesman was very knowledgeable and not at all "hard sell". It was a pleasure to do business with this company. The staff is so friendly and always very helpful …

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Response from business owner

Hey Lisa, we are so happy you had an excellent hot tub buying experience with us at Regina Pools & Spas. It was a pleasure to talk with you and Jim each time you came in. Happy hot tubing!

via Google
Gary J

We had a great experience with Regina Pools & Spas. We bought a Lime Light Pulse in April of 2016 and have enjoyed the tub almost on a daily basis. We received fantastic service throughout the purchase and installation process. The …

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Response from business owner

Hey Gary, we are glad you were able to find the hot tub that best fits your life with Regina Pools & Spas. With so many options out there, we appreciate your business. Don is a pretty great guy and always happy to help. Please let us know if you ever have any questions. Happy hot tubbing!

via Google
Sherri Comer

We are very happy with our Relay Spa and Don Schenning knows his stuff, is a great salesman and has an extensive knowledge of spas. Every person at Regina is a pleasure to work with. I highly recommend Regina Spas and Pools.

Response from business owner

Hey Sherri, thank you for your positive words about our staff and Don. We are glad you are enjoying your Relay. Happy hot tubbing!

via Facebook
Trina Schroer

I had a great experience buying my tub courtesy of Don Schenning. He was wonderful to deal with and explained all the tricks I need to know to keep my tub pristine. I am so glad I got the recirculating pump (which turned out to be a process…

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Response from business owner

Happy hot tubbing! We think Don is pretty terrific too. Thank you for the kind review.

via Facebook
Jim Bewley

Excellent service from Jay and Tai when they were at my home replacing our cover. They were very helpful in helping us out with Spa questions hat we had. Very professional and courtious!!!! I spoke to Julie on the phone and she was …

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Response from business owner

Thank you for your review and positive thoughts about our service department. We strive to deliver the very best service. Let us know if there is anything else we can help you with in the future.

via Facebook
Gail Southern

Good people, good service!!! Questions are answered in a friendly (not talking down to you) manner, yet well explained. Service is efficient and timely. Keep up the great work! I love my spa!!!

via Facebook
Judy Blanchard

My husband and I purchased our spa beginning of April 2016. Something we had been talking about for months. This has been the best investment we have made in

years. With the problems my husband has with his back – so relaxing for him. Need

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Response from business owner

We are so happy you are enjoying your Hot Spring spa. Hot tubs offer so many rewarding benefits such as time with others or by yourself, relief from stress or pain, and care-free easy to use maintenance. Thank you for your kind words and please let us know whenever you have questions regarding your Hot Spring hot tub. Happy soaking!

via Google
Kevin L.

We received great service and a trouble free installation on a new cover for our Hot Springs Grandee hot tub. The people at Regina are always helpful with advice and water analysis for our pool and hot tub and Don in the showroom was nice …

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Response from business owner

Thank you for the kind words Kevin. Please let us know if you ever need assistance with your pool or Hot Spring hot tub in the future. Enjoy your summer soaking.

via Google
Jamie Eder

Don is the man...he handled everything from start to finish and I couldn't be happier with his services...thanks don

via Facebook
Steve Orr

I was just in today for water testing and to purchase chemicals, and it occurred to me that my Hotspring Spa is twelve years old, and I have only had to repair the cover in all that time! Great spa! The folks at Regina have been …

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via Google
Alisa Sobchak

If we ever build another pool, we would do it with Regina, 5 Starts just aren't enough.

From the first time we contacted Regina to come to our home in Carroll County, their responses and complimentary visit was very prompt. We were treated …

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via Google
Charles Massanopoli

I have been using Regina's for almost 10 years to keep my pool chemically safe. I became the owner of an above ground pool when I bought our house. Regina's has always been very helpful with any questions I have. The water testing is free …

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via Google
Michael Paulsen

Before finding Regina Pools, we used another local pool service. Because of damage the other service did to our pool system plumbing (and refusal to "own up"), we tried Regina Pools to close our pool for the winter. What a delight! Cheryl …

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via Google

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2066 York Rd
Lutherville-Timonium, MD 21093

From 97 reviews
Robert Schutz

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

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Response from business owner

Bob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!

via Google
Robert Weber

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

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Response from business owner

Robert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!

via Google
Diane S

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

joe silvestri

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail oriented…

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Response from business owner

Joe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!

via Google
Jed Wolpaw

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to …

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Response from business owner

Jed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.

via Google
Bonnie K

July cleaner of pool did a great job.

Patricia W

All good. Pool is great...

Roger A. & Janet Wittenbach

Don was terrific and his attitude of taking care of the customer first made it work.

Michael McAdam

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

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Response from business owner

Hey Michael, thank you for the review. We strive to deliver the best service.

via Google
Edwin Cluster

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Response from business owner

Hey Edwin, thanks for the review. We are always happy to help keep your pool clear.

via Google
Brooke Greenbaum

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

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Response from business owner

Brooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.

via Google
Julie Reh

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

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Response from business owner

Julie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.

via Google
Phyllis Gray

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

Response from business owner

Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!

via Google
Kevin & Carrie Byrne

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring …

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Response from business owner

Kevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.

via Google
Carmen Lohr

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Response from business owner

Carmen, thank you for the review. We hope you enjoy your pool this season.

via Google
Peggy Maple

Great service and support with my pool renovation. Everyone was helpful and professional!

Response from business owner

Peggy, thank you for the review. It was our pleasure to assist you with your project.

via Google
Matthew Biddinger

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work closely …

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Response from business owner

Matthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.

via Google
Jody Waters

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

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Response from business owner

Jody, thank you for the review and for sharing your experiences.

via Google
Joe Black

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a pleasant …

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Response from business owner

Joe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.

via Google
Robert Lazzaro

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

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Response from business owner

Robert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!

via Facebook
Nick

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

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Response from business owner

Nick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.

via Google
Shelly Almony

Excellent service with a knowledgeable technician!!

Response from business owner

Shelly, thank you for the recommendation.

via Facebook
David Strohminger

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the winter …

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Response from business owner

David, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.

via Google
Gail Southern

The staff is awesome, and they stand behind their products and work!

Response from business owner

Gail, thank you for the recommendation!

via Facebook
Dennis Ray Dietz

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

Response from business owner

Dennis thank you for the recommendation. It is always great to see you. Happy hot tubbing!

via Facebook
Don Schenning

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

Response from business owner

Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.

via Google
Randy Martinez

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have talked …

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Response from business owner

Rocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.

via Google
Tracy Kirby

The employees at Regina's are very nice and very helpful. I would definitely recommend

Response from business owner

Tracy, Thank you for the review. We hope you enjoy your hot tub for years to come.

via Google
adambaumwald

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

Response from business owner

Adam, thank you for contacting us. We are always happy to help.

via Google
Terry Slevin

This place rocks! They put out hot tub on or roof top deck without a hitch!

Response from business owner

Thank you for the review Terry! That install was a fun one. Glad to hear you are enjoying your Hot Spring hot tub by Regina.

via Google
Carol Ann Duffy

Love Regina Spas....always there for supplies and water testing.

Response from business owner

Thank you for the recommendation Carol! Appreciate you taking the time to write a little something about us and for stopping in.

via Facebook
Ryan Ball

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Response from business owner

Thank for you the review Ryan. We are so glad to hear you are enjoying your Hot Spring hot tub by Regina. Let us know if you need anything.

via Google
Sharon Cash Larkin

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Response from business owner

Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.

via Facebook
James Connelly

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Response from business owner

Hey James, Thank you for the review. We are happy to help in any way we can. Happy Hot Tubbing!

via Google
Tally Wilgis

Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.

Response from business owner

Hey Tally, it's always great to see you and the family. Thank you for the recommendation!

via Facebook
Mary Stefanski

The staff in all the departments are very friendly and knowledgeable. It’s also a great place to work.

Response from business owner

It's great to have you here Mary. Thanks for the recommendation.

via Facebook
Carla Smith

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

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Response from business owner

Thanks for stopping in Carla. It was great to meet you. We are always happy to help.

via Google
Jaime Morris

Always super helpful and have everything I need. Thanks.

Response from business owner

Thank you for the recommendation.

via Facebook
lara wrigley

Great service . We found our place!

Response from business owner

Lara, Thank you for the review. Having a place is a good thing to have.

via Google
Mark Weir

Great service. Installed my pool and always has supplies I need and advice

Response from business owner

Thank you Mark for the recommendation. It has been a pleasure to work with you on all your pool needs.

via Facebook
Tarra Morgan

This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Response from business owner

Thanks for the recommendation and for stopping in. We are happy to help.

via Facebook
August Gray

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Response from business owner

Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.

via Facebook
Igor Taslitsky

Very good and friendly service!!!

Response from business owner

Hey Igor, thank you so much for the recommendation. Happy Holidays to you and your family.

via Facebook
Norris Tingle

Excellent service. Prompt attention.

Response from business owner

Thank you for the recommendation.

via Facebook
Shelley Drasal

Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the …

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Response from business owner

Shelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!

via Google
Pim Daddy

I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …

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Response from business owner

Pim, Thank you for your review. We hope you enjoy your Hot Spring hot tub by Regina for years to come.

via Google
William Middleton

My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …

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Response from business owner

William, so glad to hear you use your Hot Spring hot tub by Regina every day. We are here to take care of you.

via Google
Carole Autenzio

Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …

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Response from business owner

Carole, you are great! Thank you for the rating. Please let us know how we can help you in the future.

via Google
Frank Lanzi

My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …

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Response from business owner

Frank and Nancy,

Thank you for your 5 star review and comments. It was a pleasure to work with you through this journey. We hope to continue to take care of you for years to come. Happy hot tubbing!

via Google
Bryan Acri

We have been extremely happy with Don and Regina Pools & Spas! Don has helped and guided us through every step of the way – from the initial shopping, selection and purchase, setting up delivery, helping hands-on with delivery and …

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Response from business owner

Bryan, Congratulations on your new Hot Spring! Thank you for the 5 star review about Don. Isn't he the best? Enjoy your new hot tub.

via Google
Donna Craig

Very knowledgable and customer focused. I stopped by yesterday and Joe couldn't have been more helpful. I look forward to purchasing a Hot Springs hot tub.

Response from business owner

Donna, thank you so much for stopping in to see us. It was great to meet you and we can't wait for you to have your own Hot Spring. Thanks for the review. We think Joe is pretty great guy too.

via Google
Helen James

Love there calibrated calculating machines for Pools and Spas but if you have a pool and went redone do not go to them go to a expert

Response from business owner

Thanks for the review Helen. Always great to see you in the store.

via Google
Barry Offutt

I broke my backwash valve and had the service department out to fix it. They needed to order a part and said that the pool should be fine and the part would take a week to get in but if there were any issues to call. The next day, a …

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Response from business owner

Hey Barry, thanks so much for the review. It is always a pleasure to work with you. Have a great summer!

via Google
K Blackwell

Let me start by saying this was a special gift from my amazing husband and best friend of 38 years. My husband explained to Don ,at the wonderful Regina Pools ,why this hot tub had to be perfect. Don's love for his clients happiness , needs…

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Response from business owner

K, thank you for the review. So glad you LOVE your hot tub. Happy hot tubbing!

via Google
Mike Farren

Quick and courteous service for analyzing my pool water . I have used them since 1999

Response from business owner

Mike, thank you for the review. It has been our pleasure to serve you. We are here for you.

via Google
Brad Cain

Don and Mary were so helpful and answered all our questions. our visit helped us get exactly what we needed and wanted thanks to them.

Response from business owner

Hey Brad, thanks so much for coming in. It was great to talk with you and your family. We hope you enjoy your new Hot Spring hot tub. Let us know how we may help you in the future.

via Google
canne fischer

Thanks to Julie for working diligently to order parts and schedule repair service on my spa! She was so understanding of the importance of the spa for my back therapy. Thanks also to Jay the service technician. Both Julie and Jay are very …

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Response from business owner

Canne, Thank you for your review. It was a pleasure to work with you. Happy hot tubbing!

via Google
Saralyn E

We bought our hot tub from Regina 6 years ago. We recently needed service and had an amazing experience!! Julie from the store and the service techs Jay and Tay were friendly and extremely helpful. Problem quickly resolved!! Regina is the …

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Response from business owner

Saralyn, thank you for your review. Thank you for giving a shout out to our great service team. Glad we could get you back up and hot tubbing.

via Google
Ceci Higinbothom

I have been coming to Regina for 3 years and they are amazing!!! The staff is so knowledgeable, professional and friendly! You have to use them!!!!

Response from business owner

Ceci it's always great to see you at the store. We are happy to help you with all your pool and hot tub needs.

via Facebook
Michele Reber

I can't rave enough about how much I love my hot tub from Regina Pools & Spas!!!!! I've had it just over a year now, and the only thing I regret is that I waited so long to get a tub. I would always worry about it being too difficult to …

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Response from business owner

Michele, thank you thank you thank you. Your pictures are great! It has been a pleasure to work for you and work with you on your hot tub project. Happy hot tubbing!

via Google
Kristin Henry

We were very happy with Don's service and Regina Pools. They were able to install during our construction phase and had it ready for Christmas morning delivery. They are very helpful when I go in for additional products. We have had our hot…

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Response from business owner

Kristin, Thank you for choosing us. We truly appreciate your time and are thrilled you are enjoying your Hot Spring hot tub. Happy hot tubbing!

via Google
Peter R

Great experience, from the in-store test to installation through delivery and setup, to ongoing support. We are thoroughly pleased!

Response from business owner

Peter, thank you for you kinds words. We are glad your experience with Regina has been a positive one. We look forward to assisting you with all your hot tub needs in the future. Happy hot tubbing!

via Google
Joseph Oster

My wife and I love our Hot Springs salt water spa. We have had it about two years now and use once or even twice a day! It is great way to start or end the day. The folks at Regina have been wonderful (thanks Don!), They have been very …

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Response from business owner

Joe, thanks so much for your review. You and your wife are pleasure to work with every time you are in for supplies. Keep on hot tubbing!

via Google
Marianne Peters

Regina Pools & Spas is the best! Mary E was extremely helpful from beginning to end. Because they offered the salt water hot tubs, this became our store to purchase our hot tub from. We have had it almost 1 year now and ABSOLUTELY LOVE our …

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Response from business owner

Marianne, thank you for taking the time to visit us. It was a joy to work with you and your husband on your Hot Spring hot tub experience. Happy hot tubbing!

via Google
Eva McDonald

This is our second Hot Springs spa. We love it! The ACE salt system is easy to maintain and the water is always just right. We sold our house and left our spa for the new owners. After we got settled, we missed our spa and went right back …

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Response from business owner

Eva, thank you for your 5 star review. We hope you enjoy your second Hot Spring just as much as your first. Happy hot tubbing!

via Google
Brian Muhler

Regina Pools and Spas is an excellent place to buy a hot tub from. They were super friendly and helpful when it came to picking out the perfect hot tub for me and my family. We bought the Hot Springs Envoy NXT and we love it! I am a doctor …

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Response from business owner

Dr. Brian, thank you for your kind words. It was a pleasure to work with on your hot tub purchasing experience. Please let us know if you ever need anything. Happy hot tubbing!

via Google
Kate Zahn

Amazing experience!! Loved working with Mary!! We use our Flair all the time and enjoy it in the snow and sun. Easy to upkeep and great for family time. Highly recommend Regina Pools and Spas.

Response from business owner

Kate, thank you for your feedback. It was a pleasure to work with you! Glad to hear you are still enjoying your Hot Spring hot tub. Let us know if you need anything.

via Google
Tess Russell

I bought my hot tub here after finding Regina online. Don was extremely helpful, answering all my questions, guiding me toward the right accessories (but not in a way where he was just trying to sell me more for the sake of selling more) …

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Response from business owner

Tess, thank you for your review. Don and the staff here at Regina are glad to have you. Enjoy your Hot Spring hot tub and we are here to help you with Hot Spring #2 for your parents.

via Google
M H

Regina Pools and Spas is a family-run business that GOES ABOVE AND BEYOND TO TREAT THEIR CUSTOMERS LIKE FAMILY!

Fran and Mary are the best and really get to know their customers individually!

They made themselves personally available for …

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Response from business owner

Thank you for your review. We truly appreciate your comments. We strive to deliver the best possible customer service. Welcome to the Regina family. We are happy to have you. Happy hot tubbing!

via Google
Ann Powell

Mary Stefanski is a great low pressure and knowledgeable sales person. She made sure that I had all the information I needed and the install went perfectly. If only everyone excelled to this level of customer service.

Response from business owner

Hey Ann, Thank you for your great review. We strive to provide the best customer service. Happy hot tubbing!

via Google
Mr. Howdydooit

We chose Regina Pools and Spas to service our Hot Springs Spa after I met them at a home show and needed a reliable outfit for service. The first time I called them, they talked me through something that ended up fixing the problem, …

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Response from business owner

Thank you Mr. Howdydooit for your extensive review. We truly appreciate your time and thought into this review. We are pleased that we were able to get you back up and running in this frigid weather. Please don't hesitate to call with any further hot tub questions. Happy hot tubbing!

via Google
Michael Rowley

Regina Pools is a great place to buy your hot tub. . They are super friendly and helpful. I purchased my spa over a year ago, and have had no problems. They are always available to make sure my spa is running smoothly. I'm glad I bought …

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Response from business owner

Thank you Mike for your kind review. It has been a pleasure to take care of you and your hot tub needs. Happy hot tubbing!

via Google
Dennis Sr

We just purchased a Hotspot spa from Regina and are completely satisfied with the sales and delivery experience. Don, the sales director was very knowledgeable and helpful. Everything concerning the purchase went just as Don described with …

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Response from business owner

Dennis, thank you for your review. The pleasure was ours. We hope you have many happy days hot tubbing!

via Google
Kristie Sweeney

My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …

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via Facebook
Bill Fidel

I just discovered today that my hot tub's main pump was leaking. Happy Friday, right? Well, I called Julie and she found that Ervin was going to be in my area! He swung by a few hours later, diagnosed the problem, then drained and …

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Response from business owner

Bill, thank you for calling us! We are so glad we were able to get to you and your hot tub so quickly. Can't wait for the new pump to come in.

via Facebook
Tina Smith Corbin

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance based on …

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Response from business owner

Thank you for the positive review Tina. We hope you continue to enjoy your hot tub.

via Google
Charles Hauck

When our hot tub gave us trouble (for the first time in 9 years) Regina Pools & Spas was very helpful. I especially want to thank Julie. With a pile of visits for the crews, she managed to squeeze us in the next day. And when the crew …

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Response from business owner

Thank you Charles for the kind words. We work hard to make sure you can continue enjoying your hot tub.

via Google
Tina Smith-Corbin

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance …

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Response from business owner

Thank you Tina for your review. Jay and Tay are great guys. We will pass along your kind words to them. Enjoy your hot tub!

via Facebook
Patrick Gutierrez

Everything about our experience with Regina Pools has been 100 percent positive. From the moment we placed our order for our new hot tub, the staff there made sure we were fully trained on how to use and care for it. They found a solution …

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Response from business owner

Patrick, Thank you for your thoughtful remarks. Your delivery was one for the books! We are so happy you are enjoying your Flair. Please let us know how we may help you in the future.

via Google
morris goldman

The delivery wemt beautifully....a couple unforseen issues arose during installation, but the company worked hard to resolve a missing pressure valve and defective lift parts. The salesman Don bent over backwards to make sure everything …

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Response from business owner

Thank Mr. Goldman for your review. We are sorry about the minor issues, but we are working hard to make sure your enjoy your hot tub.

via Google
mitchell thomson

Great Place to Buy a Spa, Don Our Sales Rep was more than

excellent, He helped with the installation and stayed

late in the day to explain how to use it properly, the Spa

is great, the salt water system is amazing, no more Chlorine

smell to…

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Response from business owner

We are happy you are enjoying your new Hot Spring spa and for the positive feedback. Enjoy!

via Google
David Vaeth

Have an in-ground pool and am barely fluent in pool-speak. But, with the help of the very friendly people at Regina Pools I've been taking care of my pool successfully for the last 5 years. I just take a cylinder of pool water to their …

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Response from business owner

Thank you David! Appreciate all your kind words. We just re-stocked the candy dish for you.

via Facebook
Shannon Wittman

Regina Pools & Spa was great – wonderful customer service and many options! Couldn't ask for a better buying experience! And we love the hot tub!

Response from business owner

Hey Shannon thanks so much for sharing your story. We are glad you are loving your Hot Spring hot tub.

via Facebook
Eric Cox

Don deserves 5 stars for his help from initial discussion months ago, to being there when the water was being put in the hot tub. He is knowledgeable before and after the sale. Would highly recommend. On time and up front on delivery and …

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Response from business owner

Hello Eric, Thank you for your kind words about Don and our services. We appreciate your time and business. Please let us know if you ever have any questions about your Hot Spring hot tub. Happy Hot Tubbing!

via Google
Lisa Duke

We bought our Hot Spring spa in September 2016 from Regina Pools & Spas. The salesman was very knowledgeable and not at all "hard sell". It was a pleasure to do business with this company. The staff is so friendly and always very helpful …

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Response from business owner

Hey Lisa, we are so happy you had an excellent hot tub buying experience with us at Regina Pools & Spas. It was a pleasure to talk with you and Jim each time you came in. Happy hot tubing!

via Google
Gary J

We had a great experience with Regina Pools & Spas. We bought a Lime Light Pulse in April of 2016 and have enjoyed the tub almost on a daily basis. We received fantastic service throughout the purchase and installation process. The …

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Response from business owner

Hey Gary, we are glad you were able to find the hot tub that best fits your life with Regina Pools & Spas. With so many options out there, we appreciate your business. Don is a pretty great guy and always happy to help. Please let us know if you ever have any questions. Happy hot tubbing!

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Sherri Comer

We are very happy with our Relay Spa and Don Schenning knows his stuff, is a great salesman and has an extensive knowledge of spas. Every person at Regina is a pleasure to work with. I highly recommend Regina Spas and Pools.

Response from business owner

Hey Sherri, thank you for your positive words about our staff and Don. We are glad you are enjoying your Relay. Happy hot tubbing!

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Trina Schroer

I had a great experience buying my tub courtesy of Don Schenning. He was wonderful to deal with and explained all the tricks I need to know to keep my tub pristine. I am so glad I got the recirculating pump (which turned out to be a process…

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Response from business owner

Happy hot tubbing! We think Don is pretty terrific too. Thank you for the kind review.

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Jim Bewley

Excellent service from Jay and Tai when they were at my home replacing our cover. They were very helpful in helping us out with Spa questions hat we had. Very professional and courtious!!!! I spoke to Julie on the phone and she was …

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Response from business owner

Thank you for your review and positive thoughts about our service department. We strive to deliver the very best service. Let us know if there is anything else we can help you with in the future.

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Gail Southern

Good people, good service!!! Questions are answered in a friendly (not talking down to you) manner, yet well explained. Service is efficient and timely. Keep up the great work! I love my spa!!!

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Judy Blanchard

My husband and I purchased our spa beginning of April 2016. Something we had been talking about for months. This has been the best investment we have made in

years. With the problems my husband has with his back – so relaxing for him. Need

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Response from business owner

We are so happy you are enjoying your Hot Spring spa. Hot tubs offer so many rewarding benefits such as time with others or by yourself, relief from stress or pain, and care-free easy to use maintenance. Thank you for your kind words and please let us know whenever you have questions regarding your Hot Spring hot tub. Happy soaking!

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Kevin L.

We received great service and a trouble free installation on a new cover for our Hot Springs Grandee hot tub. The people at Regina are always helpful with advice and water analysis for our pool and hot tub and Don in the showroom was nice …

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Response from business owner

Thank you for the kind words Kevin. Please let us know if you ever need assistance with your pool or Hot Spring hot tub in the future. Enjoy your summer soaking.

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Jamie Eder

Don is the man...he handled everything from start to finish and I couldn't be happier with his services...thanks don

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Steve Orr

I was just in today for water testing and to purchase chemicals, and it occurred to me that my Hotspring Spa is twelve years old, and I have only had to repair the cover in all that time! Great spa! The folks at Regina have been …

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Alisa Sobchak

If we ever build another pool, we would do it with Regina, 5 Starts just aren't enough.

From the first time we contacted Regina to come to our home in Carroll County, their responses and complimentary visit was very prompt. We were treated …

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Charles Massanopoli

I have been using Regina's for almost 10 years to keep my pool chemically safe. I became the owner of an above ground pool when I bought our house. Regina's has always been very helpful with any questions I have. The water testing is free …

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Michael Paulsen

Before finding Regina Pools, we used another local pool service. Because of damage the other service did to our pool system plumbing (and refusal to "own up"), we tried Regina Pools to close our pool for the winter. What a delight! Cheryl …

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