Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …
read moreThank you Rick! We really hope you continue to enjoy your Hot Spring hot tub.
While looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…
read moreDave, thanks for stopping by. It was our pleasure.
Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …
read moreBernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.
We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!
Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.
Jay, the service tech. is knowledgeable, personable and efficient.....the store employees are always more than willing to help.....conversely, I would recommend if you're going to invest in a hot tub....get a Hot Spring....not the Hot Spot…
read moreMoe thank you for the recommendation. It is our pleasure to provide you with the best service.
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …
read moreBeth, thank you for the recommendation. It was our pleasure to work with you and Parker. We hope you enjoy your Hot Spring Spas Prism for years to come.
Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.
Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.
Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …
read moreOzzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!
I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …
read moreJohn thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!
We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?
Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!
Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.
Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!
Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …
read moreErika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!
Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…
read moreGlenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.
First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…
read moreCalvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.
My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …
read moreDon, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!
I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …
read moreBob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!
After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …
read moreRobert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!
I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S
I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …
read moreJoe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!
I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…
read moreJed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.
July cleaner of pool did a great job.
All good. Pool is great...
Don was terrific and his attitude of taking care of the customer first made it work.
I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …
read moreHey Michael, thank you for the review. We strive to deliver the best service.
Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …
read moreBrooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.
Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…
read moreJulie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.
Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.
Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!
I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…
read moreKevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.
The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!
Carmen, thank you for the review. We hope you enjoy your pool this season.
Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …
read moreMatthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.
My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …
read moreJody, thank you for the review and for sharing your experiences.
What a great experience
About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …
read moreJoe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.
I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …
read moreRobert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!
Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …
read moreNick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.
I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …
read moreDavid, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.
My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.
Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.
I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …
read moreRocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.
Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.
Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.
Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.
…
read moreThanks for stopping in Carla. It was great to meet you. We are always happy to help.
Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!
Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.
Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…
read moreShelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!
I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …
read morePim, Thank you for your review. We hope you enjoy your Hot Spring hot tub by Regina for years to come.
My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …
read moreWilliam, so glad to hear you use your Hot Spring hot tub by Regina every day. We are here to take care of you.
Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …
read moreCarole, you are great! Thank you for the rating. Please let us know how we can help you in the future.
My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …
read moreFrank and Nancy,
Thank you for your 5 star review and comments. It was a pleasure to work with you through this journey. We hope to continue to take care of you for years to come. Happy hot tubbing!
We have been extremely happy with Don and Regina Pools & Spas! Don has helped and guided us through every step of the way – from the initial shopping, selection and purchase, setting up delivery, helping hands-on with delivery and …
read moreBryan, Congratulations on your new Hot Spring! Thank you for the 5 star review about Don. Isn't he the best? Enjoy your new hot tub.
Very knowledgable and customer focused. I stopped by yesterday and Joe couldn't have been more helpful. I look forward to purchasing a Hot Springs hot tub.
Donna, thank you so much for stopping in to see us. It was great to meet you and we can't wait for you to have your own Hot Spring. Thanks for the review. We think Joe is pretty great guy too.
I broke my backwash valve and had the service department out to fix it. They needed to order a part and said that the pool should be fine and the part would take a week to get in but if there were any issues to call. The next day, a …
read moreHey Barry, thanks so much for the review. It is always a pleasure to work with you. Have a great summer!
Let me start by saying this was a special gift from my amazing husband and best friend of 38 years. My husband explained to Don ,at the wonderful Regina Pools ,why this hot tub had to be perfect. Don's love for his clients happiness , needs…
read moreK, thank you for the review. So glad you LOVE your hot tub. Happy hot tubbing!
Don and Mary were so helpful and answered all our questions. our visit helped us get exactly what we needed and wanted thanks to them.
Hey Brad, thanks so much for coming in. It was great to talk with you and your family. We hope you enjoy your new Hot Spring hot tub. Let us know how we may help you in the future.
Thanks to Julie for working diligently to order parts and schedule repair service on my spa! She was so understanding of the importance of the spa for my back therapy. Thanks also to Jay the service technician. Both Julie and Jay are very …
read moreCanne, Thank you for your review. It was a pleasure to work with you. Happy hot tubbing!
We bought our hot tub from Regina 6 years ago. We recently needed service and had an amazing experience!! Julie from the store and the service techs Jay and Tay were friendly and extremely helpful. Problem quickly resolved!! Regina is …
read moreSaralyn, thank you for your review. Thank you for giving a shout out to our great service team. Glad we could get you back up and hot tubbing.
We were very happy with Don's service and Regina Pools. They were able to install during our construction phase and had it ready for Christmas morning delivery. They are very helpful when I go in for additional products. We have had our hot…
read moreKristin, Thank you for choosing us. We truly appreciate your time and are thrilled you are enjoying your Hot Spring hot tub. Happy hot tubbing!
I can't rave enough about how much I love my hot tub from Regina Pools & Spas!!!!! I've had it just over a year now, and the only thing I regret is that I waited so long to get a tub. I would always worry about it being too difficult to …
read moreMichele, thank you thank you thank you. Your pictures are great! It has been a pleasure to work for you and work with you on your hot tub project. Happy hot tubbing!
Great experience, from the in-store test to installation through delivery and setup, to ongoing support. We are thoroughly pleased!
Peter, thank you for you kinds words. We are glad your experience with Regina has been a positive one. We look forward to assisting you with all your hot tub needs in the future. Happy hot tubbing!
My wife and I love our Hot Springs salt water spa. We have had it about two years now and use once or even twice a day! It is great way to start or end the day. The folks at Regina have been wonderful (thanks Don!), They have been very …
read moreJoe, thanks so much for your review. You and your wife are pleasure to work with every time you are in for supplies. Keep on hot tubbing!
Regina Pools & Spas is the best! Mary E was extremely helpful from beginning to end. Because they offered the salt water hot tubs, this became our store to purchase our hot tub from. We have had it almost 1 year now and ABSOLUTELY LOVE …
read moreMarianne, thank you for taking the time to visit us. It was a joy to work with you and your husband on your Hot Spring hot tub experience. Happy hot tubbing!
This is our second Hot Springs spa. We love it! The ACE salt system is easy to maintain and the water is always just right. We sold our house and left our spa for the new owners. After we got settled, we missed our spa and went right back …
read moreEva, thank you for your 5 star review. We hope you enjoy your second Hot Spring just as much as your first. Happy hot tubbing!
Regina Pools and Spas is an excellent place to buy a hot tub from. They were super friendly and helpful when it came to picking out the perfect hot tub for me and my family. We bought the Hot Springs Envoy NXT and we love it! I am a doctor …
read moreDr. Brian, thank you for your kind words. It was a pleasure to work with on your hot tub purchasing experience. Please let us know if you ever need anything. Happy hot tubbing!
Amazing experience!! Loved working with Mary!! We use our Flair all the time and enjoy it in the snow and sun. Easy to upkeep and great for family time. Highly recommend Regina Pools and Spas.
Kate, thank you for your feedback. It was a pleasure to work with you! Glad to hear you are still enjoying your Hot Spring hot tub. Let us know if you need anything.
I bought my hot tub here after finding Regina online. Don was extremely helpful, answering all my questions, guiding me toward the right accessories (but not in a way where he was just trying to sell me more for the sake of selling more) …
read moreTess, thank you for your review. Don and the staff here at Regina are glad to have you. Enjoy your Hot Spring hot tub and we are here to help you with Hot Spring #2 for your parents.
Regina Pools is a great place to buy your hot tub. . They are super friendly and helpful. I purchased my spa over a year ago, and have had no problems. They are always available to make sure my spa is running smoothly. I'm glad I bought …
read moreThank you Mike for your kind review. It has been a pleasure to take care of you and your hot tub needs. Happy hot tubbing!
My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …
read moreWe chose Regina Pools and Spas to service our Hot Springs Spa after I met them at a home show and needed a reliable outfit for service. The first time I called them, they talked me through something that ended up fixing the problem, …
read moreThank you Mr. Howdydooit for your extensive review. We truly appreciate your time and thought into this review. We are pleased that we were able to get you back up and running in this frigid weather. Please don't hesitate to call with any further hot tub questions. Happy hot tubbing!
Mary Stefanski is a great low pressure and knowledgeable sales person. She made sure that I had all the information I needed and the install went perfectly. If only everyone excelled to this level of customer service.
Hey Ann, Thank you for your great review. We strive to provide the best customer service. Happy hot tubbing!
Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …
read moreThank you Rick! We really hope you continue to enjoy your Hot Spring hot tub.
While looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…
read moreDave, thanks for stopping by. It was our pleasure.
Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …
read moreBernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.
We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!
Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.
Jay, the service tech. is knowledgeable, personable and efficient.....the store employees are always more than willing to help.....conversely, I would recommend if you're going to invest in a hot tub....get a Hot Spring....not the Hot Spot…
read moreMoe thank you for the recommendation. It is our pleasure to provide you with the best service.
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …
read moreBeth, thank you for the recommendation. It was our pleasure to work with you and Parker. We hope you enjoy your Hot Spring Spas Prism for years to come.
Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.
Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.
Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …
read moreOzzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!
I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …
read moreJohn thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!
We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?
Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!
Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.
Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!
Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …
read moreErika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!
Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…
read moreGlenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.
First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…
read moreCalvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.
My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …
read moreDon, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!
I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …
read moreBob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!
After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …
read moreRobert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!
I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S
I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …
read moreJoe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!
I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…
read moreJed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.
July cleaner of pool did a great job.
All good. Pool is great...
Don was terrific and his attitude of taking care of the customer first made it work.
I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …
read moreHey Michael, thank you for the review. We strive to deliver the best service.
Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …
read moreBrooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.
Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…
read moreJulie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.
Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.
Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!
I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…
read moreKevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.
The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!
Carmen, thank you for the review. We hope you enjoy your pool this season.
Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …
read moreMatthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.
My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …
read moreJody, thank you for the review and for sharing your experiences.
What a great experience
About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …
read moreJoe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.
I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …
read moreRobert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!
Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …
read moreNick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.
I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …
read moreDavid, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.
My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.
Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.
I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …
read moreRocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.
Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.
Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.
Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.
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read moreThanks for stopping in Carla. It was great to meet you. We are always happy to help.
Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!
Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.
Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…
read moreShelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!
I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …
read morePim, Thank you for your review. We hope you enjoy your Hot Spring hot tub by Regina for years to come.
My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …
read moreWilliam, so glad to hear you use your Hot Spring hot tub by Regina every day. We are here to take care of you.
Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …
read moreCarole, you are great! Thank you for the rating. Please let us know how we can help you in the future.
My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …
read moreFrank and Nancy,
Thank you for your 5 star review and comments. It was a pleasure to work with you through this journey. We hope to continue to take care of you for years to come. Happy hot tubbing!
We have been extremely happy with Don and Regina Pools & Spas! Don has helped and guided us through every step of the way – from the initial shopping, selection and purchase, setting up delivery, helping hands-on with delivery and …
read moreBryan, Congratulations on your new Hot Spring! Thank you for the 5 star review about Don. Isn't he the best? Enjoy your new hot tub.
Very knowledgable and customer focused. I stopped by yesterday and Joe couldn't have been more helpful. I look forward to purchasing a Hot Springs hot tub.
Donna, thank you so much for stopping in to see us. It was great to meet you and we can't wait for you to have your own Hot Spring. Thanks for the review. We think Joe is pretty great guy too.
I broke my backwash valve and had the service department out to fix it. They needed to order a part and said that the pool should be fine and the part would take a week to get in but if there were any issues to call. The next day, a …
read moreHey Barry, thanks so much for the review. It is always a pleasure to work with you. Have a great summer!
Let me start by saying this was a special gift from my amazing husband and best friend of 38 years. My husband explained to Don ,at the wonderful Regina Pools ,why this hot tub had to be perfect. Don's love for his clients happiness , needs…
read moreK, thank you for the review. So glad you LOVE your hot tub. Happy hot tubbing!
Don and Mary were so helpful and answered all our questions. our visit helped us get exactly what we needed and wanted thanks to them.
Hey Brad, thanks so much for coming in. It was great to talk with you and your family. We hope you enjoy your new Hot Spring hot tub. Let us know how we may help you in the future.
Thanks to Julie for working diligently to order parts and schedule repair service on my spa! She was so understanding of the importance of the spa for my back therapy. Thanks also to Jay the service technician. Both Julie and Jay are very …
read moreCanne, Thank you for your review. It was a pleasure to work with you. Happy hot tubbing!
We bought our hot tub from Regina 6 years ago. We recently needed service and had an amazing experience!! Julie from the store and the service techs Jay and Tay were friendly and extremely helpful. Problem quickly resolved!! Regina is …
read moreSaralyn, thank you for your review. Thank you for giving a shout out to our great service team. Glad we could get you back up and hot tubbing.
We were very happy with Don's service and Regina Pools. They were able to install during our construction phase and had it ready for Christmas morning delivery. They are very helpful when I go in for additional products. We have had our hot…
read moreKristin, Thank you for choosing us. We truly appreciate your time and are thrilled you are enjoying your Hot Spring hot tub. Happy hot tubbing!
I can't rave enough about how much I love my hot tub from Regina Pools & Spas!!!!! I've had it just over a year now, and the only thing I regret is that I waited so long to get a tub. I would always worry about it being too difficult to …
read moreMichele, thank you thank you thank you. Your pictures are great! It has been a pleasure to work for you and work with you on your hot tub project. Happy hot tubbing!
Great experience, from the in-store test to installation through delivery and setup, to ongoing support. We are thoroughly pleased!
Peter, thank you for you kinds words. We are glad your experience with Regina has been a positive one. We look forward to assisting you with all your hot tub needs in the future. Happy hot tubbing!
My wife and I love our Hot Springs salt water spa. We have had it about two years now and use once or even twice a day! It is great way to start or end the day. The folks at Regina have been wonderful (thanks Don!), They have been very …
read moreJoe, thanks so much for your review. You and your wife are pleasure to work with every time you are in for supplies. Keep on hot tubbing!
Regina Pools & Spas is the best! Mary E was extremely helpful from beginning to end. Because they offered the salt water hot tubs, this became our store to purchase our hot tub from. We have had it almost 1 year now and ABSOLUTELY LOVE …
read moreMarianne, thank you for taking the time to visit us. It was a joy to work with you and your husband on your Hot Spring hot tub experience. Happy hot tubbing!
This is our second Hot Springs spa. We love it! The ACE salt system is easy to maintain and the water is always just right. We sold our house and left our spa for the new owners. After we got settled, we missed our spa and went right back …
read moreEva, thank you for your 5 star review. We hope you enjoy your second Hot Spring just as much as your first. Happy hot tubbing!
Regina Pools and Spas is an excellent place to buy a hot tub from. They were super friendly and helpful when it came to picking out the perfect hot tub for me and my family. We bought the Hot Springs Envoy NXT and we love it! I am a doctor …
read moreDr. Brian, thank you for your kind words. It was a pleasure to work with on your hot tub purchasing experience. Please let us know if you ever need anything. Happy hot tubbing!
Amazing experience!! Loved working with Mary!! We use our Flair all the time and enjoy it in the snow and sun. Easy to upkeep and great for family time. Highly recommend Regina Pools and Spas.
Kate, thank you for your feedback. It was a pleasure to work with you! Glad to hear you are still enjoying your Hot Spring hot tub. Let us know if you need anything.
I bought my hot tub here after finding Regina online. Don was extremely helpful, answering all my questions, guiding me toward the right accessories (but not in a way where he was just trying to sell me more for the sake of selling more) …
read moreTess, thank you for your review. Don and the staff here at Regina are glad to have you. Enjoy your Hot Spring hot tub and we are here to help you with Hot Spring #2 for your parents.
Regina Pools is a great place to buy your hot tub. . They are super friendly and helpful. I purchased my spa over a year ago, and have had no problems. They are always available to make sure my spa is running smoothly. I'm glad I bought …
read moreThank you Mike for your kind review. It has been a pleasure to take care of you and your hot tub needs. Happy hot tubbing!
My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …
read moreWe chose Regina Pools and Spas to service our Hot Springs Spa after I met them at a home show and needed a reliable outfit for service. The first time I called them, they talked me through something that ended up fixing the problem, …
read moreThank you Mr. Howdydooit for your extensive review. We truly appreciate your time and thought into this review. We are pleased that we were able to get you back up and running in this frigid weather. Please don't hesitate to call with any further hot tub questions. Happy hot tubbing!
Mary Stefanski is a great low pressure and knowledgeable sales person. She made sure that I had all the information I needed and the install went perfectly. If only everyone excelled to this level of customer service.
Hey Ann, Thank you for your great review. We strive to provide the best customer service. Happy hot tubbing!