Reviews
Mary was exceptional from start to finish. Grade A+!
Sean, Thank you for your review and recommending Mary. We hope that you enjoy your Hot Spring hot tub by Regina for years to come.
We went looking for information on a hot tub. Austin took care of us right away. We explained we knew nothing about them and he was wonderful and took the time to explain, demonstrate and answer all our questions. We were so pleased we …
read moreRick, thank you for stopping in. It was our pleasure. We can't wait to get you hot tubbing!
Mary has been amazing. These days it is hard to find good customer sever. It is refreshing to work with someone who is knowledgeable, friendly and genuinely cares about their customers experience. I would highly recommend Regina Pools & …
read moreJason! You are amazing! Thank you for the feedback. We hope you enjoy your Hot Spring hot tub for years to come.
Everything and everyone was great from beginning to end!
Thank you Rebecca for the review. Enjoy your new Hot Spring hot tub by Regina.
Regina Pools and Spas has been my go to since 1996. Always great, well informed, and they care about their clients. I will not go anywhere else.
Ron, it has been our pleasure to serve you and your family through the years. We appreciate you and thank you for your repeat business.
So happy to have our tub! Mary was so easy to work with. She answered all the many questions we had while trying to decide on which spa to get. We are very happy with our choice. The delivery process was professional and quick. Thanks!
Thank you for the review Jill. It was our pleasure to work with you on this project. Enjoy your new Hot Spring hot tub!
Thank you to Mary and the team at Regina Pools and Spas for a wonderful experience! From the moment we walked into the showroom to the delivery of our hot tub, we were given top notch service. Mary was extremely knowledgeable and made sure …
read moreCalvin, it was a pleasure to work with you and Laura. We appreciate your feedback and recommendation. Enjoy your new Hot Spring hot tub by Regina!
Staff is very friendly and knowable. Service always fast.
Hey Laura, Thank you for your review. We are here to help.
Mary was so helpful from start to finish. Answered all my questions and went the extra mile to come out and set my hot tub up. Highly recommend them and Mary!
Thank you Jessica for the review! We are so happy you are enjoying your Hot Spring Spas Sovereign.
Our pool was a mess and we were getting very frustrated. One service call to Regina and it was crystal clear. The gentlemen promised they wouldn’t leave until the problem was solved, and they kept their word! I highly recommend Regina!
Thank you for sharing your experience and recommending us Cathy. It’s our pleasure.
GREAT PLACE!
Very helpful and informative. I definitely come back for my hot tub supplies!!!
Hey Dwight, thank you for your feedback and review. We are always happy to help.
Amazing all around. Regina Spa and Pools is a great team that really devotes attention to their customers to ensure a wonderful experience. Mary E was terrific, she has incredible knowledgeable about the products and services they offer and…
read moreYale, thank you for the review. We are so happy to hear that our Hot Spring Grandee was just what your family needed. Please let us know if you need anything in the future. Happy hot tubbing!
Don is Great! Even though we were unable to purchase a hot tub for reasons out of his control, I'd highly recommend him to anyone. He was professional, responsive, and not pushy.
Hey Matthew, thank you for your feedback. We think Don is pretty great too.
We had an amazing experience from purchasing to the installation process of our Hot Springs Spa. Don is a fantastic salesperson. He is knowledgeable, friendly and thorough. Tay, Devon and the other installers were so professional and …
read moreHey Michael, Thank you you for sharing your Regina story. Don is pretty great and so are you. Enjoy your Hot Spring hot tub!
Great service
Hey Steve, We appreciate your review of our services.
Excellent Service! Mary was a pleasure to work with and would highly recommend Regina to Friends and Family...
Peter, Thank you for your review of our services. We appreciate you coming back for your second Hot Spring. Happy hot tubbing!
Great experience with our spa purchase. Mary was so helpful and kept up updated on the status of our tub. From ordering thru installation she was the beat!
Thank you Chris for the recommendation. Happy hot tubbing!
Very helpful, good place for pool or spa stuff. Staff is great!
Thank you for the review! We appreciate you taking the time to share your experience.
Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …
read moreThank you Rick! We really hope you continue to enjoy your Hot Spring hot tub.
great service and very knowledgeable staff!
Hey Marco, thank you for the review.
Very professional, efficient.
Thank you for the recommendation.
great service and very knowledgeable staff!
Hey Marco, thank you for the review.
While looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…
read moreDave, thanks for stopping by. It was our pleasure.
They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!
Thank you Marion! It was our pleasure.
They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!
Thank you Marion! It was our pleasure.
Best experience ever! Very accommodating, experienced, knowledgeable and friendly. Easiest purchase ever made! I would strongly recommend.
Thank you Teresa and David for the review! It was our pleasure. Enjoy your new hot tub!
Being a second time owner of a HotSprng tub, I would always purchase from Regina Pools & Spas. They treat you like family!
Thank you Darlene for the kind words and for choosing Regina again!
Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.
Michael, thank you for the review. We hope you enjoy your Hot Spring hot tub for years to come.
Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.
Michael, thank you for the review. We hope you enjoy your Hot Spring hot tub for years to come.
Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …
read moreBernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.
Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …
read moreBernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.
Great spa and pool store
Thank you for the review!
Great spa and pool store
Thank you for the review!
We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!
Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.
Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!
Harry, thank you for the review. We strive to offer the very best customer service.
Quick repair provided. Great Customer Service!
Carole, thank you for the review. You are awesome!
Jay, the service tech. is knowledgeable, personable and efficient.....the store employees are always more than willing to help.....conversely, I would recommend if you're going to invest in a hot tub....get a Hot Spring....not the Hot Spot…
read moreMoe thank you for the recommendation. It is our pleasure to provide you with the best service.
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …
read moreBeth, thank you for the recommendation. It was our pleasure to work with you and Parker. We hope you enjoy your Hot Spring Spas Prism for years to come.
Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.
Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.
Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …
read moreOzzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!
I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …
read moreJohn thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!
We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?
Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!
Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.
Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!
Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …
read moreErika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!
Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …
read moreErika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!
Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…
read moreGlenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.
First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…
read moreCalvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.
My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …
read moreDon, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!
I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …
read moreBob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!
After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …
read moreRobert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!
I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S
I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …
read moreJoe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!
I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …
read moreJoe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!
I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…
read moreJed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.
July cleaner of pool did a great job.
All good. Pool is great...
Don was terrific and his attitude of taking care of the customer first made it work.
I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …
read moreHey Michael, thank you for the review. We strive to deliver the best service.
Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.
Hey Edwin, thanks for the review. We are always happy to help keep your pool clear.
Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …
read moreBrooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.
Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…
read moreJulie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.
Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.
Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!
I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…
read moreKevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.
The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!
Carmen, thank you for the review. We hope you enjoy your pool this season.
Great service and support with my pool renovation. Everyone was helpful and professional!
Peggy, thank you for the review. It was our pleasure to assist you with your project.
Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …
read moreMatthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.
My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …
read moreJody, thank you for the review and for sharing your experiences.
What a great experience
About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …
read moreJoe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.
What a great experience
About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …
read moreJoe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.
I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …
read moreRobert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!
Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …
read moreNick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.
Excellent service with a knowledgeable technician!!
Shelly, thank you for the recommendation.
I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …
read moreDavid, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.
The staff is awesome, and they stand behind their products and work!
Gail, thank you for the recommendation!
Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!
Dennis thank you for the recommendation. It is always great to see you. Happy hot tubbing!
My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.
Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.
I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …
read moreRocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.
Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!
Adam, thank you for contacting us. We are always happy to help.
The employees at Regina's are very nice and very helpful. I would definitely recommend
Tracy, Thank you for the review. We hope you enjoy your hot tub for years to come.
Love Regina Spas....always there for supplies and water testing.
Thank you for the recommendation Carol! Appreciate you taking the time to write a little something about us and for stopping in.
This place rocks! They put out hot tub on or roof top deck without a hitch!
Thank you for the review Terry! That install was a fun one. Glad to hear you are enjoying your Hot Spring hot tub by Regina.
Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring
Thank for you the review Ryan. We are so glad to hear you are enjoying your Hot Spring hot tub by Regina. Let us know if you need anything.
Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.
Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.
Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!
Hey James, Thank you for the review. We are happy to help in any way we can. Happy Hot Tubbing!
Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.
Hey Tally, it's always great to see you and the family. Thank you for the recommendation!
Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.
…
read moreThanks for stopping in Carla. It was great to meet you. We are always happy to help.
Always super helpful and have everything I need. Thanks.
Great service . We found our place!
Lara, Thank you for the review. Having a place is a good thing to have.
This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!
Thanks for the recommendation and for stopping in. We are happy to help.
Great service. Installed my pool and always has supplies I need and advice
Thank you Mark for the recommendation. It has been a pleasure to work with you on all your pool needs.
Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!
Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.
Very good and friendly service!!!
Hey Igor, thank you so much for the recommendation. Happy Holidays to you and your family.
Excellent service. Prompt attention.
Thank you for the recommendation.
Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…
read moreShelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!
I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …
read morePim, Thank you for your review. We hope you enjoy your Hot Spring hot tub by Regina for years to come.
My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …
read moreWilliam, so glad to hear you use your Hot Spring hot tub by Regina every day. We are here to take care of you.
Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …
read moreCarole, you are great! Thank you for the rating. Please let us know how we can help you in the future.
My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …
read moreFrank and Nancy,
Thank you for your 5 star review and comments. It was a pleasure to work with you through this journey. We hope to continue to take care of you for years to come. Happy hot tubbing!
Mary was exceptional from start to finish. Grade A+!
Sean, Thank you for your review and recommending Mary. We hope that you enjoy your Hot Spring hot tub by Regina for years to come.
We went looking for information on a hot tub. Austin took care of us right away. We explained we knew nothing about them and he was wonderful and took the time to explain, demonstrate and answer all our questions. We were so pleased we …
read moreRick, thank you for stopping in. It was our pleasure. We can't wait to get you hot tubbing!
Mary has been amazing. These days it is hard to find good customer sever. It is refreshing to work with someone who is knowledgeable, friendly and genuinely cares about their customers experience. I would highly recommend Regina Pools & …
read moreJason! You are amazing! Thank you for the feedback. We hope you enjoy your Hot Spring hot tub for years to come.
Everything and everyone was great from beginning to end!
Thank you Rebecca for the review. Enjoy your new Hot Spring hot tub by Regina.
Regina Pools and Spas has been my go to since 1996. Always great, well informed, and they care about their clients. I will not go anywhere else.
Ron, it has been our pleasure to serve you and your family through the years. We appreciate you and thank you for your repeat business.
So happy to have our tub! Mary was so easy to work with. She answered all the many questions we had while trying to decide on which spa to get. We are very happy with our choice. The delivery process was professional and quick. Thanks!
Thank you for the review Jill. It was our pleasure to work with you on this project. Enjoy your new Hot Spring hot tub!
Thank you to Mary and the team at Regina Pools and Spas for a wonderful experience! From the moment we walked into the showroom to the delivery of our hot tub, we were given top notch service. Mary was extremely knowledgeable and made sure …
read moreCalvin, it was a pleasure to work with you and Laura. We appreciate your feedback and recommendation. Enjoy your new Hot Spring hot tub by Regina!
Staff is very friendly and knowable. Service always fast.
Hey Laura, Thank you for your review. We are here to help.
Mary was so helpful from start to finish. Answered all my questions and went the extra mile to come out and set my hot tub up. Highly recommend them and Mary!
Thank you Jessica for the review! We are so happy you are enjoying your Hot Spring Spas Sovereign.
Our pool was a mess and we were getting very frustrated. One service call to Regina and it was crystal clear. The gentlemen promised they wouldn’t leave until the problem was solved, and they kept their word! I highly recommend Regina!
Thank you for sharing your experience and recommending us Cathy. It’s our pleasure.
GREAT PLACE!
Very helpful and informative. I definitely come back for my hot tub supplies!!!
Hey Dwight, thank you for your feedback and review. We are always happy to help.
Amazing all around. Regina Spa and Pools is a great team that really devotes attention to their customers to ensure a wonderful experience. Mary E was terrific, she has incredible knowledgeable about the products and services they offer and…
read moreYale, thank you for the review. We are so happy to hear that our Hot Spring Grandee was just what your family needed. Please let us know if you need anything in the future. Happy hot tubbing!
Don is Great! Even though we were unable to purchase a hot tub for reasons out of his control, I'd highly recommend him to anyone. He was professional, responsive, and not pushy.
Hey Matthew, thank you for your feedback. We think Don is pretty great too.
We had an amazing experience from purchasing to the installation process of our Hot Springs Spa. Don is a fantastic salesperson. He is knowledgeable, friendly and thorough. Tay, Devon and the other installers were so professional and …
read moreHey Michael, Thank you you for sharing your Regina story. Don is pretty great and so are you. Enjoy your Hot Spring hot tub!
Great service
Hey Steve, We appreciate your review of our services.
Excellent Service! Mary was a pleasure to work with and would highly recommend Regina to Friends and Family...
Peter, Thank you for your review of our services. We appreciate you coming back for your second Hot Spring. Happy hot tubbing!
Great experience with our spa purchase. Mary was so helpful and kept up updated on the status of our tub. From ordering thru installation she was the beat!
Thank you Chris for the recommendation. Happy hot tubbing!
Very helpful, good place for pool or spa stuff. Staff is great!
Thank you for the review! We appreciate you taking the time to share your experience.
Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …
read moreThank you Rick! We really hope you continue to enjoy your Hot Spring hot tub.
great service and very knowledgeable staff!
Hey Marco, thank you for the review.
Very professional, efficient.
Thank you for the recommendation.
great service and very knowledgeable staff!
Hey Marco, thank you for the review.
While looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…
read moreDave, thanks for stopping by. It was our pleasure.
They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!
Thank you Marion! It was our pleasure.
They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!
Thank you Marion! It was our pleasure.
Best experience ever! Very accommodating, experienced, knowledgeable and friendly. Easiest purchase ever made! I would strongly recommend.
Thank you Teresa and David for the review! It was our pleasure. Enjoy your new hot tub!
Being a second time owner of a HotSprng tub, I would always purchase from Regina Pools & Spas. They treat you like family!
Thank you Darlene for the kind words and for choosing Regina again!
Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.
Michael, thank you for the review. We hope you enjoy your Hot Spring hot tub for years to come.
Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.
Michael, thank you for the review. We hope you enjoy your Hot Spring hot tub for years to come.
Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …
read moreBernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.
Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …
read moreBernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.
Great spa and pool store
Thank you for the review!
Great spa and pool store
Thank you for the review!
We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!
Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.
Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!
Harry, thank you for the review. We strive to offer the very best customer service.
Quick repair provided. Great Customer Service!
Carole, thank you for the review. You are awesome!
Jay, the service tech. is knowledgeable, personable and efficient.....the store employees are always more than willing to help.....conversely, I would recommend if you're going to invest in a hot tub....get a Hot Spring....not the Hot Spot…
read moreMoe thank you for the recommendation. It is our pleasure to provide you with the best service.
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …
read moreBeth, thank you for the recommendation. It was our pleasure to work with you and Parker. We hope you enjoy your Hot Spring Spas Prism for years to come.
Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.
Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.
Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …
read moreOzzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!
I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …
read moreJohn thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!
We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?
Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!
Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.
Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!
Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …
read moreErika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!
Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …
read moreErika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!
Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…
read moreGlenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.
First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…
read moreCalvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.
My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …
read moreDon, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!
I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …
read moreBob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!
After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …
read moreRobert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!
I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S
I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …
read moreJoe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!
I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …
read moreJoe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!
I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…
read moreJed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.
July cleaner of pool did a great job.
All good. Pool is great...
Don was terrific and his attitude of taking care of the customer first made it work.
I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …
read moreHey Michael, thank you for the review. We strive to deliver the best service.
Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.
Hey Edwin, thanks for the review. We are always happy to help keep your pool clear.
Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …
read moreBrooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.
Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…
read moreJulie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.
Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.
Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!
I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…
read moreKevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.
The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!
Carmen, thank you for the review. We hope you enjoy your pool this season.
Great service and support with my pool renovation. Everyone was helpful and professional!
Peggy, thank you for the review. It was our pleasure to assist you with your project.
Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …
read moreMatthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.
My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …
read moreJody, thank you for the review and for sharing your experiences.
What a great experience
About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …
read moreJoe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.
What a great experience
About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …
read moreJoe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.
I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …
read moreRobert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!
Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …
read moreNick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.
Excellent service with a knowledgeable technician!!
Shelly, thank you for the recommendation.
I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …
read moreDavid, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.
The staff is awesome, and they stand behind their products and work!
Gail, thank you for the recommendation!
Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!
Dennis thank you for the recommendation. It is always great to see you. Happy hot tubbing!
My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.
Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.
I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …
read moreRocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.
Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!
Adam, thank you for contacting us. We are always happy to help.
The employees at Regina's are very nice and very helpful. I would definitely recommend
Tracy, Thank you for the review. We hope you enjoy your hot tub for years to come.
Love Regina Spas....always there for supplies and water testing.
Thank you for the recommendation Carol! Appreciate you taking the time to write a little something about us and for stopping in.
This place rocks! They put out hot tub on or roof top deck without a hitch!
Thank you for the review Terry! That install was a fun one. Glad to hear you are enjoying your Hot Spring hot tub by Regina.
Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring
Thank for you the review Ryan. We are so glad to hear you are enjoying your Hot Spring hot tub by Regina. Let us know if you need anything.
Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.
Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.
Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!
Hey James, Thank you for the review. We are happy to help in any way we can. Happy Hot Tubbing!
Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.
Hey Tally, it's always great to see you and the family. Thank you for the recommendation!
Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.
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read moreThanks for stopping in Carla. It was great to meet you. We are always happy to help.
Always super helpful and have everything I need. Thanks.
Great service . We found our place!
Lara, Thank you for the review. Having a place is a good thing to have.
This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!
Thanks for the recommendation and for stopping in. We are happy to help.
Great service. Installed my pool and always has supplies I need and advice
Thank you Mark for the recommendation. It has been a pleasure to work with you on all your pool needs.
Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!
Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.
Very good and friendly service!!!
Hey Igor, thank you so much for the recommendation. Happy Holidays to you and your family.
Excellent service. Prompt attention.
Thank you for the recommendation.
Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…
read moreShelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!
I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …
read morePim, Thank you for your review. We hope you enjoy your Hot Spring hot tub by Regina for years to come.
My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …
read moreWilliam, so glad to hear you use your Hot Spring hot tub by Regina every day. We are here to take care of you.
Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …
read moreCarole, you are great! Thank you for the rating. Please let us know how we can help you in the future.
My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …
read moreFrank and Nancy,
Thank you for your 5 star review and comments. It was a pleasure to work with you through this journey. We hope to continue to take care of you for years to come. Happy hot tubbing!