Great spa and pool store

We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!

Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!

Quick repair provided. Great Customer Service!

Jay, the service tech. is knowledgeable, personable and efficient.....the store employees are always more than willing to help.....conversely, I would recommend if you're going to invest in a hot tub....get a Hot Spring....not the Hot Spot…

I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…

We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …

Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.

Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …

I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …

We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?

Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.

Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …

Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…

First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…

My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…

July cleaner of pool did a great job.

All good. Pool is great...

Don was terrific and his attitude of taking care of the customer first made it work.

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Great service and support with my pool renovation. Everyone was helpful and professional!

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

Excellent service with a knowledgeable technician!!

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …

The staff is awesome, and they stand behind their products and work!

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

The employees at Regina's are very nice and very helpful. I would definitely recommend

Love Regina Spas....always there for supplies and water testing.

This place rocks! They put out hot tub on or roof top deck without a hitch!

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.

The staff in all the departments are very friendly and knowledgeable. It’s also a great place to work.

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

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Always super helpful and have everything I need. Thanks.

Great service . We found our place!

Great service. Installed my pool and always has supplies I need and advice

This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Very good and friendly service!!!

Excellent service. Prompt attention.

Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…

I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …

Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …

My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …

My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …

We have been extremely happy with Don and Regina Pools & Spas! Don has helped and guided us through every step of the way – from the initial shopping, selection and purchase, setting up delivery, helping hands-on with delivery and …

I have been coming to Regina for 3 years and they are amazing!!! The staff is so knowledgeable, professional and friendly! You have to use them!!!!

My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …

I just discovered today that my hot tub's main pump was leaking. Happy Friday, right? Well, I called Julie and she found that Ervin was going to be in my area! He swung by a few hours later, diagnosed the problem, then drained and …

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance …

Have an in-ground pool and am barely fluent in pool-speak. But, with the help of the very friendly people at Regina Pools I've been taking care of my pool successfully for the last 5 years. I just take a cylinder of pool water to their …

Regina Pools & Spa was great – wonderful customer service and many options! Couldn't ask for a better buying experience! And we love the hot tub!

I had a great experience buying my tub courtesy of Don Schenning. He was wonderful to deal with and explained all the tricks I need to know to keep my tub pristine. I am so glad I got the recirculating pump (which turned out to be a process…

We are very happy with our Relay Spa and Don Schenning knows his stuff, is a great salesman and has an extensive knowledge of spas. Every person at Regina is a pleasure to work with. I highly recommend Regina Spas and Pools.

Excellent service from Jay and Tai when they were at my home replacing our cover. They were very helpful in helping us out with Spa questions hat we had. Very professional and courtious!!!! I spoke to Julie on the phone and she was …

Good people, good service!!! Questions are answered in a friendly (not talking down to you) manner, yet well explained. Service is efficient and timely. Keep up the great work! I love my spa!!!

Don is the man...he handled everything from start to finish and I couldn't be happier with his services...thanks don