Great service

Excellent Service! Mary was a pleasure to work with and would highly recommend Regina to Friends and Family...

Great experience with our spa purchase. Mary was so helpful and kept up updated on the status of our tub. From ordering thru installation she was the beat!

Very helpful, good place for pool or spa stuff. Staff is great!

Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …

great service and very knowledgeable staff!

Very professional, efficient.

While looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…

They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!

They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!

Best experience ever! Very accommodating, experienced, knowledgeable and friendly. Easiest purchase ever made! I would strongly recommend.

Being a second time owner of a HotSprng tub, I would always purchase from Regina Pools & Spas. They treat you like family!

Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.

Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …

Great spa and pool store

We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!

Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!

Quick repair provided. Great Customer Service!

Jay, the service tech. is knowledgeable, personable and efficient.....the store employees are always more than willing to help.....conversely, I would recommend if you're going to invest in a hot tub....get a Hot Spring....not the Hot Spot…

I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…

I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…

We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …

Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.

Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …

I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …

We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?

Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.

Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …

Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…

First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…

My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…

July cleaner of pool did a great job.

All good. Pool is great...

Don was terrific and his attitude of taking care of the customer first made it work.

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Great service and support with my pool renovation. Everyone was helpful and professional!

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

Excellent service with a knowledgeable technician!!

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …

The staff is awesome, and they stand behind their products and work!

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

The employees at Regina's are very nice and very helpful. I would definitely recommend

Love Regina Spas....always there for supplies and water testing.

This place rocks! They put out hot tub on or roof top deck without a hitch!

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

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Always super helpful and have everything I need. Thanks.

Great service . We found our place!

This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Great service. Installed my pool and always has supplies I need and advice

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Very good and friendly service!!!

Excellent service. Prompt attention.

Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…

I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …

My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …

Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …

My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …

We have been extremely happy with Don and Regina Pools & Spas! Don has helped and guided us through every step of the way – from the initial shopping, selection and purchase, setting up delivery, helping hands-on with delivery and …

Very knowledgable and customer focused. I stopped by yesterday and Joe couldn't have been more helpful. I look forward to purchasing a Hot Springs hot tub.

Love there calibrated calculating machines for Pools and Spas but if you have a pool and went redone do not go to them go to a expert

I broke my backwash valve and had the service department out to fix it. They needed to order a part and said that the pool should be fine and the part would take a week to get in but if there were any issues to call. The next day, a …

Let me start by saying this was a special gift from my amazing husband and best friend of 38 years. My husband explained to Don ,at the wonderful Regina Pools ,why this hot tub had to be perfect. Don's love for his clients happiness , needs…

Quick and courteous service for analyzing my pool water . I have used them since 1999

Don and Mary were so helpful and answered all our questions. our visit helped us get exactly what we needed and wanted thanks to them.

Thanks to Julie for working diligently to order parts and schedule repair service on my spa! She was so understanding of the importance of the spa for my back therapy. Thanks also to Jay the service technician. Both Julie and Jay are very …

We bought our hot tub from Regina 6 years ago. We recently needed service and had an amazing experience!! Julie from the store and the service techs Jay and Tay were friendly and extremely helpful. Problem quickly resolved!! Regina is …

I have been coming to Regina for 3 years and they are amazing!!! The staff is so knowledgeable, professional and friendly! You have to use them!!!!

We were very happy with Don's service and Regina Pools. They were able to install during our construction phase and had it ready for Christmas morning delivery. They are very helpful when I go in for additional products. We have had our hot…

I can't rave enough about how much I love my hot tub from Regina Pools & Spas!!!!! I've had it just over a year now, and the only thing I regret is that I waited so long to get a tub. I would always worry about it being too difficult to …

Great experience, from the in-store test to installation through delivery and setup, to ongoing support. We are thoroughly pleased!

My wife and I love our Hot Springs salt water spa. We have had it about two years now and use once or even twice a day! It is great way to start or end the day. The folks at Regina have been wonderful (thanks Don!), They have been very …

Regina Pools & Spas is the best! Mary E was extremely helpful from beginning to end. Because they offered the salt water hot tubs, this became our store to purchase our hot tub from. We have had it almost 1 year now and ABSOLUTELY LOVE …

This is our second Hot Springs spa. We love it! The ACE salt system is easy to maintain and the water is always just right. We sold our house and left our spa for the new owners. After we got settled, we missed our spa and went right back …

Regina Pools and Spas is an excellent place to buy a hot tub from. They were super friendly and helpful when it came to picking out the perfect hot tub for me and my family. We bought the Hot Springs Envoy NXT and we love it! I am a doctor …

Amazing experience!! Loved working with Mary!! We use our Flair all the time and enjoy it in the snow and sun. Easy to upkeep and great for family time. Highly recommend Regina Pools and Spas.

I bought my hot tub here after finding Regina online. Don was extremely helpful, answering all my questions, guiding me toward the right accessories (but not in a way where he was just trying to sell me more for the sake of selling more) …

Knowledgeable staff...good in store selection of products.

Regina Pools is a great place to buy your hot tub. . They are super friendly and helpful. I purchased my spa over a year ago, and have had no problems. They are always available to make sure my spa is running smoothly. I'm glad I bought …