Reviews

Reviews

2066 York Rd
Lutherville-Timonium, MD 21093

From 167 reviews
Teresa and David Concordia
Teresa and David Concordia

Best experience ever! Very accommodating, experienced, knowledgeable and friendly. Easiest purchase ever made! I would strongly recommend.

via Google
Darlene Amos
Darlene Amos

Being a second time owner of a HotSprng tub, I would always purchase from Regina Pools & Spas. They treat you like family!

via Google
Michael Muldowney
Michael Muldowney

Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.

via Google
Bernie Leipold
Bernie Leipold

Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …

read more
Response from business owner

Bernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.

via Google
R S
R S

Great spa and pool store

Response from business owner

Thank you for the review!

via Google
Matt Norman
Matt Norman

We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!

Response from business owner

Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.

via Google
Harry Serio
Harry Serio

Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!

Response from business owner

Harry, thank you for the review. We strive to offer the very best customer service.

via Google
Carole Brosso
Carole Brosso

Quick repair provided. Great Customer Service!

Response from business owner

Carole, thank you for the review. You are awesome!

via Google
Moe Goldman
Moe Goldman

Jay, the service tech. is knowledgeable, personable and efficient.....the store employees are always more than willing to help.....conversely, I would recommend if you're going to invest in a hot tub....get a Hot Spring....not the Hot Spot…

read more
Response from business owner

Moe thank you for the recommendation. It is our pleasure to provide you with the best service.

via Facebook
Chris Heacock
Chris Heacock

I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…

read more
Response from business owner

Chris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!

via Google
Beth Buffy Garrett
Beth Buffy Garrett

We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …

read more
Response from business owner

Beth, thank you for the recommendation. It was our pleasure to work with you and Parker. We hope you enjoy your Hot Spring Spas Prism for years to come.

via Facebook
gregory poltrack
gregory poltrack

Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.

Response from business owner

Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.

via Google
O Ponzo
O Ponzo

Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …

read more
Response from business owner

Ozzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!

via Google
John Nagel
John Nagel

I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …

read more
Response from business owner

John thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!

via Facebook
John Nagel
John Nagel

We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?

Response from business owner

Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!

via Google
Doug Knowlessr
Doug Knowlessr

Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.

Response from business owner

Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!

via Facebook
Erika S
Erika S

Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …

read more
Response from business owner

Erika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!

via Google
Glenn Gaines
Glenn Gaines

Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…

read more
Response from business owner

Glenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.

via Google
Calvin Harris
Calvin Harris

First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…

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Response from business owner

Calvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.

via Google
Don Wicklin
Don Wicklin

My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …

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Response from business owner

Don, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!

via Facebook
Robert Schutz
Robert Schutz

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

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Response from business owner

Bob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!

via Google
Robert Weber
Robert Weber

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

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Response from business owner

Robert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!

via Google
Diane S
Diane S

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

joe silvestri
joe silvestri

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …

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Response from business owner

Joe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!

via Google
Jed Wolpaw
Jed Wolpaw

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…

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Response from business owner

Jed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.

via Google
Bonnie K
Bonnie K

July cleaner of pool did a great job.

Patricia W
Patricia W

All good. Pool is great...

Roger A. & Janet Wittenbach
Roger A. & Janet Wittenbach

Don was terrific and his attitude of taking care of the customer first made it work.

Michael McAdam
Michael McAdam

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

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Response from business owner

Hey Michael, thank you for the review. We strive to deliver the best service.

via Google
Edwin Cluster
Edwin Cluster

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Response from business owner

Hey Edwin, thanks for the review. We are always happy to help keep your pool clear.

via Google
Brooke Greenbaum
Brooke Greenbaum

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

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Response from business owner

Brooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.

via Google
Julie Reh
Julie Reh

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

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Response from business owner

Julie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.

via Google
Phyllis Gray
Phyllis Gray

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

Response from business owner

Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!

via Google
Kevin & Carrie Byrne
Kevin & Carrie Byrne

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…

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Response from business owner

Kevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.

via Google
Carmen Lohr
Carmen Lohr

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Response from business owner

Carmen, thank you for the review. We hope you enjoy your pool this season.

via Google
Peggy Maple
Peggy Maple

Great service and support with my pool renovation. Everyone was helpful and professional!

Response from business owner

Peggy, thank you for the review. It was our pleasure to assist you with your project.

via Google
Matthew Biddinger
Matthew Biddinger

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …

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Response from business owner

Matthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.

via Google
Jody Waters
Jody Waters

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

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Response from business owner

Jody, thank you for the review and for sharing your experiences.

via Google
Joe Black
Joe Black

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …

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Response from business owner

Joe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.

via Google
Robert Lazzaro
Robert Lazzaro

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

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Response from business owner

Robert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!

via Facebook
Nick
Nick

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

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Response from business owner

Nick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.

via Google
Shelly Almony
Shelly Almony

Excellent service with a knowledgeable technician!!

Response from business owner

Shelly, thank you for the recommendation.

via Facebook
David Strohminger
David Strohminger

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …

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Response from business owner

David, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.

via Google
Gail Southern
Gail Southern

The staff is awesome, and they stand behind their products and work!

Response from business owner

Gail, thank you for the recommendation!

via Facebook
Dennis Ray Dietz
Dennis Ray Dietz

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

Response from business owner

Dennis thank you for the recommendation. It is always great to see you. Happy hot tubbing!

via Facebook
Don Schenning
Don Schenning

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

Response from business owner

Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.

via Google
Randy Martinez
Randy Martinez

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …

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Response from business owner

Rocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.

via Google
Tracy Kirby
Tracy Kirby

The employees at Regina's are very nice and very helpful. I would definitely recommend

Response from business owner

Tracy, Thank you for the review. We hope you enjoy your hot tub for years to come.

via Google
adambaumwald
adambaumwald

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

Response from business owner

Adam, thank you for contacting us. We are always happy to help.

via Google
Carol Ann Duffy
Carol Ann Duffy

Love Regina Spas....always there for supplies and water testing.

Response from business owner

Thank you for the recommendation Carol! Appreciate you taking the time to write a little something about us and for stopping in.

via Facebook
Terry Slevin
Terry Slevin

This place rocks! They put out hot tub on or roof top deck without a hitch!

Response from business owner

Thank you for the review Terry! That install was a fun one. Glad to hear you are enjoying your Hot Spring hot tub by Regina.

via Google
Ryan Ball
Ryan Ball

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Response from business owner

Thank for you the review Ryan. We are so glad to hear you are enjoying your Hot Spring hot tub by Regina. Let us know if you need anything.

via Google
Sharon Cash Larkin
Sharon Cash Larkin

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Response from business owner

Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.

via Facebook
James Connelly
James Connelly

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Response from business owner

Hey James, Thank you for the review. We are happy to help in any way we can. Happy Hot Tubbing!

via Google
Tally Wilgis
Tally Wilgis

Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.

Response from business owner

Hey Tally, it's always great to see you and the family. Thank you for the recommendation!

via Facebook
Mary Stefanski
Mary Stefanski

The staff in all the departments are very friendly and knowledgeable. It’s also a great place to work.

Response from business owner

It's great to have you here Mary. Thanks for the recommendation.

via Facebook
Carla Smith
Carla Smith

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

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Response from business owner

Thanks for stopping in Carla. It was great to meet you. We are always happy to help.

via Google
Jaime Morris
Jaime Morris

Always super helpful and have everything I need. Thanks.

Response from business owner

Thank you for the recommendation.

via Facebook
lara wrigley
lara wrigley

Great service . We found our place!

Response from business owner

Lara, Thank you for the review. Having a place is a good thing to have.

via Google
Mark Weir
Mark Weir

Great service. Installed my pool and always has supplies I need and advice

Response from business owner

Thank you Mark for the recommendation. It has been a pleasure to work with you on all your pool needs.

via Facebook
Tarra Morgan
Tarra Morgan

This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Response from business owner

Thanks for the recommendation and for stopping in. We are happy to help.

via Facebook
August Gray
August Gray

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Response from business owner

Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.

via Facebook
Igor Taslitsky
Igor Taslitsky

Very good and friendly service!!!

Response from business owner

Hey Igor, thank you so much for the recommendation. Happy Holidays to you and your family.

via Facebook
Norris Tingle
Norris Tingle

Excellent service. Prompt attention.

Response from business owner

Thank you for the recommendation.

via Facebook
Shelley Drasal
Shelley Drasal

Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…

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Response from business owner

Shelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!

via Google
Ceci Higinbothom
Ceci Higinbothom

I have been coming to Regina for 3 years and they are amazing!!! The staff is so knowledgeable, professional and friendly! You have to use them!!!!

Response from business owner

Ceci it's always great to see you at the store. We are happy to help you with all your pool and hot tub needs.

via Facebook
Kristie Sweeney
Kristie Sweeney

My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …

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via Facebook
Bill Fidel
Bill Fidel

I just discovered today that my hot tub's main pump was leaking. Happy Friday, right? Well, I called Julie and she found that Ervin was going to be in my area! He swung by a few hours later, diagnosed the problem, then drained and …

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Response from business owner

Bill, thank you for calling us! We are so glad we were able to get to you and your hot tub so quickly. Can't wait for the new pump to come in.

via Facebook
Tina Smith-Corbin
Tina Smith-Corbin

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance …

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Response from business owner

Thank you Tina for your review. Jay and Tay are great guys. We will pass along your kind words to them. Enjoy your hot tub!

via Facebook
David Vaeth
David Vaeth

Have an in-ground pool and am barely fluent in pool-speak. But, with the help of the very friendly people at Regina Pools I've been taking care of my pool successfully for the last 5 years. I just take a cylinder of pool water to their …

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Response from business owner

Thank you David! Appreciate all your kind words. We just re-stocked the candy dish for you.

via Facebook
Shannon Wittman
Shannon Wittman

Regina Pools & Spa was great – wonderful customer service and many options! Couldn't ask for a better buying experience! And we love the hot tub!

Response from business owner

Hey Shannon thanks so much for sharing your story. We are glad you are loving your Hot Spring hot tub.

via Facebook
Trina Schroer
Trina Schroer

I had a great experience buying my tub courtesy of Don Schenning. He was wonderful to deal with and explained all the tricks I need to know to keep my tub pristine. I am so glad I got the recirculating pump (which turned out to be a process…

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Response from business owner

Happy hot tubbing! We think Don is pretty terrific too. Thank you for the kind review.

via Facebook
Sherri Burns Comer
Sherri Burns Comer

We are very happy with our Relay Spa and Don Schenning knows his stuff, is a great salesman and has an extensive knowledge of spas. Every person at Regina is a pleasure to work with. I highly recommend Regina Spas and Pools.

Response from business owner

Hey Sherri, thank you for your positive words about our staff and Don. We are glad you are enjoying your Relay. Happy hot tubbing!

via Facebook
Jim Bewley
Jim Bewley

Excellent service from Jay and Tai when they were at my home replacing our cover. They were very helpful in helping us out with Spa questions hat we had. Very professional and courtious!!!! I spoke to Julie on the phone and she was …

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Response from business owner

Thank you for your review and positive thoughts about our service department. We strive to deliver the very best service. Let us know if there is anything else we can help you with in the future.

via Facebook
Gail Southern
Gail Southern

Good people, good service!!! Questions are answered in a friendly (not talking down to you) manner, yet well explained. Service is efficient and timely. Keep up the great work! I love my spa!!!

via Facebook
Jamie Eder
Jamie Eder

Don is the man...he handled everything from start to finish and I couldn't be happier with his services...thanks don

via Facebook

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2066 York Rd
Lutherville-Timonium, MD 21093

From 167 reviews
Teresa and David Concordia
Teresa and David Concordia

Best experience ever! Very accommodating, experienced, knowledgeable and friendly. Easiest purchase ever made! I would strongly recommend.

via Google
Darlene Amos
Darlene Amos

Being a second time owner of a HotSprng tub, I would always purchase from Regina Pools & Spas. They treat you like family!

via Google
Michael Muldowney
Michael Muldowney

Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.

via Google
Bernie Leipold
Bernie Leipold

Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …

read more
Response from business owner

Bernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.

via Google
R S
R S

Great spa and pool store

Response from business owner

Thank you for the review!

via Google
Matt Norman
Matt Norman

We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!

Response from business owner

Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.

via Google
Harry Serio
Harry Serio

Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!

Response from business owner

Harry, thank you for the review. We strive to offer the very best customer service.

via Google
Carole Brosso
Carole Brosso

Quick repair provided. Great Customer Service!

Response from business owner

Carole, thank you for the review. You are awesome!

via Google
Moe Goldman
Moe Goldman

Jay, the service tech. is knowledgeable, personable and efficient.....the store employees are always more than willing to help.....conversely, I would recommend if you're going to invest in a hot tub....get a Hot Spring....not the Hot Spot…

read more
Response from business owner

Moe thank you for the recommendation. It is our pleasure to provide you with the best service.

via Facebook
Chris Heacock
Chris Heacock

I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…

read more
Response from business owner

Chris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!

via Google
Beth Buffy Garrett
Beth Buffy Garrett

We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …

read more
Response from business owner

Beth, thank you for the recommendation. It was our pleasure to work with you and Parker. We hope you enjoy your Hot Spring Spas Prism for years to come.

via Facebook
gregory poltrack
gregory poltrack

Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.

Response from business owner

Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.

via Google
O Ponzo
O Ponzo

Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …

read more
Response from business owner

Ozzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!

via Google
John Nagel
John Nagel

I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …

read more
Response from business owner

John thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!

via Facebook
John Nagel
John Nagel

We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?

Response from business owner

Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!

via Google
Doug Knowlessr
Doug Knowlessr

Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.

Response from business owner

Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!

via Facebook
Erika S
Erika S

Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …

read more
Response from business owner

Erika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!

via Google
Glenn Gaines
Glenn Gaines

Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…

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Response from business owner

Glenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.

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Calvin Harris
Calvin Harris

First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…

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Response from business owner

Calvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.

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Don Wicklin
Don Wicklin

My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …

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Response from business owner

Don, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!

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Robert Schutz
Robert Schutz

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

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Response from business owner

Bob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!

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Robert Weber
Robert Weber

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

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Response from business owner

Robert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!

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Diane S
Diane S

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

joe silvestri
joe silvestri

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …

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Response from business owner

Joe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!

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Jed Wolpaw
Jed Wolpaw

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…

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Response from business owner

Jed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.

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Bonnie K
Bonnie K

July cleaner of pool did a great job.

Patricia W
Patricia W

All good. Pool is great...

Roger A. & Janet Wittenbach
Roger A. & Janet Wittenbach

Don was terrific and his attitude of taking care of the customer first made it work.

Michael McAdam
Michael McAdam

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

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Response from business owner

Hey Michael, thank you for the review. We strive to deliver the best service.

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Edwin Cluster
Edwin Cluster

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Response from business owner

Hey Edwin, thanks for the review. We are always happy to help keep your pool clear.

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Brooke Greenbaum
Brooke Greenbaum

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

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Response from business owner

Brooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.

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Julie Reh
Julie Reh

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

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Response from business owner

Julie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.

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Phyllis Gray
Phyllis Gray

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

Response from business owner

Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!

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Kevin & Carrie Byrne
Kevin & Carrie Byrne

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…

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Response from business owner

Kevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.

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Carmen Lohr
Carmen Lohr

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Response from business owner

Carmen, thank you for the review. We hope you enjoy your pool this season.

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Peggy Maple
Peggy Maple

Great service and support with my pool renovation. Everyone was helpful and professional!

Response from business owner

Peggy, thank you for the review. It was our pleasure to assist you with your project.

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Matthew Biddinger
Matthew Biddinger

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …

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Response from business owner

Matthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.

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Jody Waters
Jody Waters

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

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Response from business owner

Jody, thank you for the review and for sharing your experiences.

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Joe Black
Joe Black

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …

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Response from business owner

Joe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.

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Robert Lazzaro
Robert Lazzaro

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

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Response from business owner

Robert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!

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Nick
Nick

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

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Response from business owner

Nick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.

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Shelly Almony
Shelly Almony

Excellent service with a knowledgeable technician!!

Response from business owner

Shelly, thank you for the recommendation.

via Facebook
David Strohminger
David Strohminger

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …

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Response from business owner

David, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.

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Gail Southern
Gail Southern

The staff is awesome, and they stand behind their products and work!

Response from business owner

Gail, thank you for the recommendation!

via Facebook
Dennis Ray Dietz
Dennis Ray Dietz

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

Response from business owner

Dennis thank you for the recommendation. It is always great to see you. Happy hot tubbing!

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Don Schenning
Don Schenning

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

Response from business owner

Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.

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Randy Martinez
Randy Martinez

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …

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Response from business owner

Rocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.

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Tracy Kirby
Tracy Kirby

The employees at Regina's are very nice and very helpful. I would definitely recommend

Response from business owner

Tracy, Thank you for the review. We hope you enjoy your hot tub for years to come.

via Google
adambaumwald
adambaumwald

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

Response from business owner

Adam, thank you for contacting us. We are always happy to help.

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Carol Ann Duffy
Carol Ann Duffy

Love Regina Spas....always there for supplies and water testing.

Response from business owner

Thank you for the recommendation Carol! Appreciate you taking the time to write a little something about us and for stopping in.

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Terry Slevin
Terry Slevin

This place rocks! They put out hot tub on or roof top deck without a hitch!

Response from business owner

Thank you for the review Terry! That install was a fun one. Glad to hear you are enjoying your Hot Spring hot tub by Regina.

via Google
Ryan Ball
Ryan Ball

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Response from business owner

Thank for you the review Ryan. We are so glad to hear you are enjoying your Hot Spring hot tub by Regina. Let us know if you need anything.

via Google
Sharon Cash Larkin
Sharon Cash Larkin

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Response from business owner

Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.

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James Connelly
James Connelly

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Response from business owner

Hey James, Thank you for the review. We are happy to help in any way we can. Happy Hot Tubbing!

via Google
Tally Wilgis
Tally Wilgis

Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.

Response from business owner

Hey Tally, it's always great to see you and the family. Thank you for the recommendation!

via Facebook
Mary Stefanski
Mary Stefanski

The staff in all the departments are very friendly and knowledgeable. It’s also a great place to work.

Response from business owner

It's great to have you here Mary. Thanks for the recommendation.

via Facebook
Carla Smith
Carla Smith

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

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Response from business owner

Thanks for stopping in Carla. It was great to meet you. We are always happy to help.

via Google
Jaime Morris
Jaime Morris

Always super helpful and have everything I need. Thanks.

Response from business owner

Thank you for the recommendation.

via Facebook
lara wrigley
lara wrigley

Great service . We found our place!

Response from business owner

Lara, Thank you for the review. Having a place is a good thing to have.

via Google
Mark Weir
Mark Weir

Great service. Installed my pool and always has supplies I need and advice

Response from business owner

Thank you Mark for the recommendation. It has been a pleasure to work with you on all your pool needs.

via Facebook
Tarra Morgan
Tarra Morgan

This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Response from business owner

Thanks for the recommendation and for stopping in. We are happy to help.

via Facebook
August Gray
August Gray

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Response from business owner

Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.

via Facebook
Igor Taslitsky
Igor Taslitsky

Very good and friendly service!!!

Response from business owner

Hey Igor, thank you so much for the recommendation. Happy Holidays to you and your family.

via Facebook
Norris Tingle
Norris Tingle

Excellent service. Prompt attention.

Response from business owner

Thank you for the recommendation.

via Facebook
Shelley Drasal
Shelley Drasal

Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…

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Response from business owner

Shelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!

via Google
Ceci Higinbothom
Ceci Higinbothom

I have been coming to Regina for 3 years and they are amazing!!! The staff is so knowledgeable, professional and friendly! You have to use them!!!!

Response from business owner

Ceci it's always great to see you at the store. We are happy to help you with all your pool and hot tub needs.

via Facebook
Kristie Sweeney
Kristie Sweeney

My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …

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Bill Fidel
Bill Fidel

I just discovered today that my hot tub's main pump was leaking. Happy Friday, right? Well, I called Julie and she found that Ervin was going to be in my area! He swung by a few hours later, diagnosed the problem, then drained and …

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Response from business owner

Bill, thank you for calling us! We are so glad we were able to get to you and your hot tub so quickly. Can't wait for the new pump to come in.

via Facebook
Tina Smith-Corbin
Tina Smith-Corbin

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance …

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Response from business owner

Thank you Tina for your review. Jay and Tay are great guys. We will pass along your kind words to them. Enjoy your hot tub!

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David Vaeth
David Vaeth

Have an in-ground pool and am barely fluent in pool-speak. But, with the help of the very friendly people at Regina Pools I've been taking care of my pool successfully for the last 5 years. I just take a cylinder of pool water to their …

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Response from business owner

Thank you David! Appreciate all your kind words. We just re-stocked the candy dish for you.

via Facebook
Shannon Wittman
Shannon Wittman

Regina Pools & Spa was great – wonderful customer service and many options! Couldn't ask for a better buying experience! And we love the hot tub!

Response from business owner

Hey Shannon thanks so much for sharing your story. We are glad you are loving your Hot Spring hot tub.

via Facebook
Trina Schroer
Trina Schroer

I had a great experience buying my tub courtesy of Don Schenning. He was wonderful to deal with and explained all the tricks I need to know to keep my tub pristine. I am so glad I got the recirculating pump (which turned out to be a process…

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Response from business owner

Happy hot tubbing! We think Don is pretty terrific too. Thank you for the kind review.

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Sherri Burns Comer
Sherri Burns Comer

We are very happy with our Relay Spa and Don Schenning knows his stuff, is a great salesman and has an extensive knowledge of spas. Every person at Regina is a pleasure to work with. I highly recommend Regina Spas and Pools.

Response from business owner

Hey Sherri, thank you for your positive words about our staff and Don. We are glad you are enjoying your Relay. Happy hot tubbing!

via Facebook
Jim Bewley
Jim Bewley

Excellent service from Jay and Tai when they were at my home replacing our cover. They were very helpful in helping us out with Spa questions hat we had. Very professional and courtious!!!! I spoke to Julie on the phone and she was …

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Response from business owner

Thank you for your review and positive thoughts about our service department. We strive to deliver the very best service. Let us know if there is anything else we can help you with in the future.

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Gail Southern
Gail Southern

Good people, good service!!! Questions are answered in a friendly (not talking down to you) manner, yet well explained. Service is efficient and timely. Keep up the great work! I love my spa!!!

via Facebook
Jamie Eder
Jamie Eder

Don is the man...he handled everything from start to finish and I couldn't be happier with his services...thanks don

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