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Reviews

2066 York Rd
Lutherville-Timonium, MD 21093

From 258 reviews
Stacey Davis
Stacey Davis

We started our hot tub journey in 2020 when we bought an inflatable tub from Amazon. It worked ok, but wasn’t very comfortable. We knew that we needed to find something that would give us the benefit and fun of a hot tub while being …

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via Google
David Glaser
David Glaser

Great product overall, and service if fine as well. It's been our Covid present and it's much better than a boat! It takes some getting used to with balancing water chemistry, but I have say the tub has been great for relaxation and sore …

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Response from business owner

Hey David,

Thank you for your review. We are thrilled that you are enjoying your Hot Spring hot tub. The circulation pump was covered under warranty and we got you back up and running. Thank you for stopping in from time to time to get your water tested. We appreciate you and look forward to serving you in the future.

via Google
Ramo's Aletta
Ramo's Aletta

Unmatched Prowess

Mrs. Barbara Snyder's financial prowess is nothing short of incredible. Her visionary approach, combined with an extraordinary understanding of market intricacies, places her in a league of her own. Mrs. Barbara Snyder's …

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Masoud Sajjad
Masoud Sajjad

We are happy with Regina's products and services. Everyone at Regina is knowledgeable and very helpful. They go out of their way to educate their clients on their products. We recommend them highly.

Response from business owner

Masoud, thank you for your kind words. You are a pleasure to work with on this project. Please let us know if you need any assistance in the future. Happy hot tubbing!

via Google
K. Kai Anderson
K. Kai Anderson

10 stars (out of 5)!!! I can't say enough positive about this store, the hot-tubs they offer and Amy and Mary in particular! They are AWESOME! They immediately made me feel comfortable in asking a million and one questions. They were …

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Response from business owner

Kai, you are too kind! We enjoyed having you in our showroom. Thank you for stopping in. We hope you enjoy a Hot Spring hot tub for years to come.

via Google
Chris Esser
Chris Esser

Daniel and Mary were very informative and knowledgeable. Very patient with our questions. Install staff were very thorough and professional. Can I give ten stars for the whole experience?

Response from business owner

Chris! Thank you so much for the kind words. You were a pleasure to work with. Please let us know if we can assist you in the future. Happy Hot Tubbing!

via Google
Susan White
Susan White

Mary was absolutely incredible!

So responsive, and helpful. You can tell that this company truly cares about their customers and products! I would have given 6 stars +!

Response from business owner

Hey Susan, Thank you so much for your review. We are always happy to help in any way we can.

via Google
Mark Bearman
Mark Bearman

My wife and I visited the store without an appointment one day. Mary walked right up to us and was instantly welcoming. Her knowledge of the business was invaluable in this process. She was outstanding in helping us chose a hot tub that …

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Response from business owner

Hey Mark,

Thank you for great review. It was our pleasure to assist you with your shopping. We try to make the process as easy and smooth as possible. Enjoy your Hot Spring hot tub for years to come. We are here when you need us.

via Google
Todd Lubar
Todd Lubar

Very helpful

Response from business owner

Hey Todd, thank you for the review. We are always here to help.

via Google
Marsha Ralph
Marsha Ralph

THE BEST!!! Per my request, Don in Sales delayed delivery until my new space was finished. This was several months. Post purchase service was phenomenal! It is evident that customer service and post installation support are extremely …

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Response from business owner

Marcie, the pleasure was all ours. You were fantastic. Thank you for your patience as we navigated the challenges. Don, Cole, and all of our support staff worked together to make sure you received the best product with the best service possible. Thank you for your kind words. We are always here to help if we can. Please enjoy your new Finnleo sauna!!

via Google
Crystal DeShields
Crystal DeShields

Great place nice stuff!

Response from business owner

Hey Crystal! Thank you for the feedback. We appreciate you stopping in.

via Google
PATRICE WILSON
PATRICE WILSON

Always an absolute pleasure when dealing with Regina Pools & Spa! They over deliver each and every time.

Response from business owner

Hey Patrice, thank for the review. We look forward to working with you in the future.

via Google
Barry Lyon
Barry Lyon

I'm very impressed with their sound customer service. Something that hard to find these days.

Response from business owner

Barry, thank you for taking some time to write us a review. We are happy to help to the best of our abilities. Thank you for stopping in.

via Google
Tim Gough
Tim Gough

Don helped me with everything. Just got my tub delivered yesterday and everything was completed and explained very efficiently.

Response from business owner

Tim, thank you for the feedback. We are always aiming to be as helpful as possible. Enjoy your new Hot Spring hot tub and let us know if you have any questions.

via Google
MARK W
MARK W

Fran at Regina Pools built my pool in 1988 and I have been with Regina ever since. The quality of their work and service is top notch. I got the weekly maintenance program for the first time and was so pleased that I will be getting it next…

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Response from business owner

Mr. Mark! Has it really been 35 years?! Man, time flies. You and your wife have been a joy to work with these many years. We appreciate your loyalty and continued patronage. We are here to assist in any way we can. Enjoy your new pool liner and many more summers to come.

via Google
Karen Pattanashetti
Karen Pattanashetti

Regina has been so helpful to us in maintaining our pool. The service department is wonderful! They are easy to reach and the technicians are very knowledgeable. The in store staff are very friendly and able to help me get all the …

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Response from business owner

Karen, thank you so much for the kind words. We are here to help whenever we can. It is always great to see you in the store. Enjoy swimming this summer and soaking in your Hot Spring hot tub in the fall and winter.

via Google
Stephanie Oler
Stephanie Oler

Great experience in purchasing our Spa. Don and Cole were very knowledgeable and helpful with the process!

Response from business owner

Hey Stephanie, thank you for the review. It was a pleasure to work with you on this project. Please let us know if you have any questions. Enjoy your new Hot Spring hot tub!

via Google
JohnH
JohnH

Great Company, built my pool and have had nothing but spectacular service for 15 years. Would not hesitate to call them for any pool issues, very helpful and knowledgeable.

Response from business owner

John, it has been our pleasure to take care of your family over the years. You are always a delight to work with. Thank you for the kind words. We look forward to working with you in the future and saying hey to your pup every time we are there.

via Google
Chrissy Redding
Chrissy Redding

Great customer service and convenient water testing!

Response from business owner

Hey Chrissy, thank you for the review. We are always here to help.

via Google
John Devor
John Devor

Great! Mary and her team were very knowledgeable and helpful when it came to adding a sauna to our house.

Response from business owner

Hey John, thank you for the review. It was a pleasure to work with you on your sauna project. The before (closet space) and after (Finnleo sauna) is pretty beautiful. Enjoy!

via Google
Pam Wagner
Pam Wagner

Always a pleasure to deal with!

Response from business owner

Pam! Thank you for the review and thanks for stopping in.

via Google
Cheryl Cross
Cheryl Cross

Regina Pools and Spa is phenomenal.

My husband and I shop here all the time because of the great customer service they provide and they sell the best brand pool products. (Bioguard)

The quality of products you put into your pool makes all …

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Response from business owner

Cheryl, thank you for the kind words! We were so happy to have you at pool school. We hope you enjoy your pool this season and thanks for stopping in.

via Google
Molly
Molly

Mary was an excellent salesperson! She helped us find a great hot tub in our budget and provided thorough education too! We’re very happy with the new spa!

Response from business owner

Hey Molly! Thanks for the review. We think Mary is pretty great too. Enjoy your new Hot Spring hot tub and let us know if you have any questions. Happy hot tubbing!

via Google
Ashley Chandler
Ashley Chandler

Fantastic customer service. Start to finish our experience was comprehensive, easy and seamless. Definitely worth the wait.

Response from business owner

Ashley, thank you for your review. It was our pleasure to work with you on this project. Thank you for your patience. Happy hot tubbing!

via Google
Crown Shade Co
Crown Shade Co

Phenomenal service from this long standing local family owned business! Thank you!

Response from business owner

Thank you for the kind words. We are always here to serve to best of our capabilities.

via Google
Mel M
Mel M

Where do I begin! Mary and her team at Regina Pool’s and Spa’s are a first class organization in product, service and most important “People”. I had an infrared sauna that was not generating heat properly & after several attempts to …

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Response from business owner

Mel! The pleasure was ours. You traveled across the country to relocate and to not have your sauna functioning after a long journey was not acceptable. We are happy to help in anyway that we can. Alysa and her team work wonders. Enjoy your sauna and if you need us in the future let us know.

via Google
Alvin Robertson
Alvin Robertson

Great service love my hot tub

Response from business owner

Hey Alvin, we are so happy to hear that you are loving your hot tub. Enjoy and let us know if you need anything in the future. Happy hot tubbing!

via Google
Ahmed Isah
Ahmed Isah

Investment is the best way to generate more income for yourself, trading and investing on a top-notch platform with a trustworthy, dependable and steadfast Forex broker like Mrs LAUREN I earned a profit of 30%-100% daily and a total of $14,…

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Julie Clement
Julie Clement

They were so great! From sales to delivery to post delivery/spa maintenance, the whole team has been amazing! Thank you!

Response from business owner

We are here to help. Thank you for the review Julie.

via Google
Jason Olszewski
Jason Olszewski

We had a fantastic experience with Regina Pools and Spas. Don helped us through whole process, from choosing the right spa for our family, to being hands-on when it was delivered, and being readily available for follow-up questions …

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Response from business owner

Jason, thank you for the review. We are here to serve and answer any questions you may have. Enjoy your swim spa!

via Google
Chris W
Chris W

Don and Cole were very helpful in our hot tub selection process and delivery. We had a slight delay in our delivery, but they ultimately pulled through and we couldn't be happier with the hot tub.

Response from business owner

Hey Chris, thank you for sharing your experience with us. Don and Cole work very hard to make your experience as fun and easy as possible. Thank you for working with us on the delay. Happy hot tubbing!

via Google
William Butler
William Butler

We purchased a PDC swim spa through Regina pools, very satisfied with the whole experience. Really enjoyed working with Don Schenning, he took the time to make sure we understood everything about the spa, was on site for the delivery and …

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Response from business owner

Hey William, Thank you for your feedback. Don and our service team aim to bring the best experience. Thank you for choosing Regina Pools & Spas. We look forward to taking care of you and your family in the years to come.

via Google
Moses Chiropractic
Moses Chiropractic

Mary is such a wonderful person, she personally drove my sauna about an hour and half to deliver alone on New Year’s Eve.

Can’t believe we still have people like her

Thanks a lot Mary

Moses O

Response from business owner

Hey Moses, thank you for the review. It was a pleasure to work with you. You and your daughters are awesome. Enjoy your Finnleo sauna!

via Google
David Rossbach
David Rossbach

We had a great experience with our Hot Tub purchase. We can not thank Daniel enough for his expertise in getting us a great tub. It was delivered and setup before Christmas making it a wonderful gift before the holidays. Don't hesitate to …

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Response from business owner

Hey David, thank you for the kind words and review. Daniel is pretty great. So glad you are enjoying your Hot Spring hot tub.

via Google
William Yerman
William Yerman

Mary and her team- from purchase to delivery and set- up-were efficient, effective and competent. The coordination was smooth and the communication throughout was very helpful. Thank you.

Response from business owner

Hey William, Thank you for your review. Our team aims to provide the best experience before, during and after the purchasing. Enjoy your new Hot Spring hot tub!

via Google
Jeff Winterling
Jeff Winterling

Incredible customer service! We love our new Hot Springs Flair hot tub. Mary helped guide and prep us once the tub was in, and is always ready to answer any questions that come up.

Response from business owner

Hey Jeff, We are excited that you are enjoying your Hot Spring hot tub by Regina. We are always happy to help. Happy hot tubbing!

via Google
George Brown
George Brown

An excellent customer service experience. Our hot tub came in earlier than expected, delivery and install went well, and the showroom staff was great. Mary guided us all the way through the process of selecting a hot tub, preparing the …

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Response from business owner

Hey George, We are happy to hear that you had a positive experience with us. We hope you continue to enjoy your Hot Spring hot tub. Please let us know if you need help with anything in the future.

via Google
Alex Shetty
Alex Shetty

Daniel and Sarah were wonderful helping my family purchase our hot tub. Im looking forward to years of enjoying in our back yard.

Response from business owner

Hey Alex, thank you for the review. We look forward to taking care of you and your family for years to come. Enjoy your new Hot Spring hot tub.

via Google
Evonne Jennings
Evonne Jennings

I recently purchased a hot tub from Regina pools and it was delivered today 11/18/22 , the day before my birthday, how exciting. Don S the sale consultant was wonderful throughout the entire process , showed up during the delivery was …

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Response from business owner

Evonne, thank you for trusting us with your backyard oasis. It was a pleasure to work with you on this project. Happy (belated) birthday and happy hot tubbing!

via Google
Bradley Garfield
Bradley Garfield

The team at Regina Pools made my hot tub experience easy and awesome. I highly recommend calling Don, Mary, and team for your next hot tub. They were accommodating and made the entire process easy. They were flexible with delivery date, …

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Response from business owner

Hey Brad, thank you for the 5-star review. It was a pleasure to work with you on this project. We hope you enjoy your Hot Spring hot tub for years to come. We look forward to taking care of you and your family.

via Google
Pam Mayblum
Pam Mayblum

I bought a Finnish (Finnleo) sauna and I’m very happy with it but almost as important as the sauna is the absolutely excellent service I received not only from the sales director, Don, but at installation! Don personally participated in the…

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Response from business owner

Pamela, thank you for taking the time to leave us a review. We really appreciate it. We are very excited for you to be enjoying one of our Finnleo saunas. Don and Michael are pretty great!

via Google
Thomas Thieman
Thomas Thieman

We recently purchased a hot tub from Regina Pools & Spas. Mary and her helper delivered the tub without any issues. They were both professional and friendly. Mary was very knowledgeable about the hot tub we purchased. She explained …

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Response from business owner

Hey Thomas, Thank you for the review. It was a pleasure to work with you and Laurel. We hope you enjoy your hot tub and please let us know if you have any questions.

via Google
Mark & Ariane Ellerkmann
Mark & Ariane Ellerkmann

hi Mary, thank you for your assistance. The hot tub is great. Filled and using it. Even better with the cooler weather. Enjoy your weekend

Amy Alexander
Amy Alexander

Very pleased with Regina’s service today. My technician was Mary, she was very pleasant and friendly. And so fast! Price was fine.

Response from business owner

Hey Amy, Thank you for your review. It was our pleasure to get your pool back up and running. Enjoy your summer!

via Google
MILDRED R
MILDRED R

My experience with Regina, Pool and Spa was Priceless. Austin Shank was my consultant and he is very knowledgeable on the hot tub we purchased. He was very pleasant to work with from placing the order, to site check and the delivery of …

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Response from business owner

Hey Mildred, Thank you for the review. It was our pleasure to work with you. Enjoy your hot tub!

via Google
Darryl Shawgo
Darryl Shawgo

We bought a home with a pool and were lost. Had bad luck with another pool company and Don helped us rework all the pool plumbing & get us energy efficient pumps. He helped explain everything and was always there to help. Mary is also very …

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Response from business owner

Darryl, Thank you for your review and trusting us with your pool. We are here to help in anyway we can.

via Google
Annie Vallonga
Annie Vallonga

I cannot put into words how satisfied and grateful we have been in just our few interactions with Regina Pools and Spas over the past couple of days. The pool came with our new house and we’ve felt overwhelmed and intimidated trying to …

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Response from business owner

Hey Annie, thank you for sharing your story. Taking on a pool can be overwhelming at first. We are happy to help you in any way that we can. We are here when you need us in the future.

via Google
J
J

The staff is always friendly, and knowledgeable. Mary was fun to chat with.

Response from business owner

Thank you for your review!

via Google
Stephanie Owens
Stephanie Owens

Although we have not purchased YET…we will not go anywhere else. Don explained everything, in detail. He took his time with us and did not pressure us to make a decision. Job well done Don. You must see him if you are in the market for a …

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Response from business owner

Hi Stephanie, Thank you for your kind words. I believe its my duty to help my clients to find the right hot tub for them. Thank you again Don

via Google
Todd Kutschera
Todd Kutschera

Purchasing from a reputable dealer and specifically, Regina was the hands-down best decision we could have made when looking to purchase our first hot tub. Mary was amazing and walked us through everything! She was incredibly professional, …

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Response from business owner

Todd, Thank you for your outstanding review! You and Brandi are awesome! It was a pleasure to work with you on this project. We hope that you and your family enjoy your hot tub for years to come. Know that we are here for you now and in the future. Thank you for choosing Regina Pools & Spas.

via Google
Russell Parrott
Russell Parrott

Very friendly professional service. Under the circumstances. It seems that everyone decided to purchase a Hot Tub at the same time lol. It’s taken many months to fulfill our order but, it certainly was no fault of Regina Pools and Spas. I …

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Response from business owner

Hey Russell, thank you for your review. We appreciate your patience. Enjoy your new Hot Spring Sovereign!

via Google
Stuart Rabinowitz
Stuart Rabinowitz

Entire staff was courteous, knowledgeable, professional and helpful. Mary was great and was instrumental in making the installation in the enclosed sunroom go smoothly. Would highly recommend them to anyone looking to get a spa

Response from business owner

Stuart, Thank you for the review. You were a pleasure to work with on this project. The final product came out beautifully. Thank you for choosing Regina again. Enjoy your Jetsetter LX!

via Google
Amir D
Amir D

Excellent Service!!The Hot Tube has come through with flying colors. Staff always kept us updated on the progress of our order. With all that's happening these days, it's great to have Hot Spring addition to the "Stay-cation" making it …

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Response from business owner

Amir! Thank you for the review. It was our pleasure to work with you and Erin on your "stay-cation". Thank you for your patience. Enjoy your new Hot Spring hot tub!

via Google
Jonathan Sindler
Jonathan Sindler

We would give Regina 6 stars if we could! This has been a wonderful experience. Mary, the Stefanski family, and the whole staff at Regina are a pleasure to work with and we could not be happier. The customer service we received from the …

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Response from business owner

Jonathan! Thank you! We think Mary is pretty great too. You are always a pleasure to work with. Please let us know if you need help in the future. Enjoy your Hot Spring hot tub!

via Google
Donald Wicklin
Donald Wicklin

We can't say enough great things about Regina Pools and Spas. We purchased a new Hotspring hottub 2 years ago and not only did they come out and install but Mary our salesperson came out to oversee the project. From beginning to end, the …

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Response from business owner

Don! Thank you for the review. We are always here for you. We hope you enjoy your Hot Spring Flair for years to come.

via Google
9/10 Condition Sneaker Boutique
9/10 Condition Sneaker Boutique

Staff was extremely knowledgeable , thank you Mary you were very helpful , I ended up not getting a hot tub through them due to the wait on orders currently due to covid and found a hot tub sooner BUT I will definitely use them for all my …

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Response from business owner

Roberto, It was a pleasure to work with you. We apologize about the lead time from Hot Spring due to COVID and supply chain issues. We look forward to helping you with your water chemistry needs in the future.

via Google
Branica Johnson
Branica Johnson

I just want to thank Davon Chambers for all of his help in treating my aunts pool, he helped clear it up in no time. We thank you for informing us on what to do ! Amazing job ! 🤩⭐️⭐️⭐️⭐️⭐️

Response from business owner

Hey Branica! Thank you for your feedback about Davon and our services. He is pretty great. Enjoy the rest of your pool season and we look forward to working with you in the future.

via Google
Sean Ford
Sean Ford

Mary was exceptional from start to finish. Grade A+!

Response from business owner

Sean, Thank you for your review and recommending Mary. We hope that you enjoy your Hot Spring hot tub by Regina for years to come.

via Google
Rick Dossa
Rick Dossa

We went looking for information on a hot tub. Austin took care of us right away. We explained we knew nothing about them and he was wonderful and took the time to explain, demonstrate and answer all our questions. We were so pleased we …

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Response from business owner

Rick, thank you for stopping in. It was our pleasure. We can't wait to get you hot tubbing!

via Google
Jason Camp
Jason Camp

Mary has been amazing. These days it is hard to find good customer sever. It is refreshing to work with someone who is knowledgeable, friendly and genuinely cares about their customers experience. I would highly recommend Regina Pools & …

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Response from business owner

Jason! You are amazing! Thank you for the feedback. We hope you enjoy your Hot Spring hot tub for years to come.

via Google
Ron Klausner
Ron Klausner

Regina Pools and Spas has been my go to since 1996. Always great, well informed, and they care about their clients. I will not go anywhere else.

Response from business owner

Ron, it has been our pleasure to serve you and your family through the years. We appreciate you and thank you for your repeat business.

via Google
Rebecca Camp
Rebecca Camp

Everything and everyone was great from beginning to end!

Response from business owner

Thank you Rebecca for the review. Enjoy your new Hot Spring hot tub by Regina.

via Google
jill Susan
jill Susan

So happy to have our tub! Mary was so easy to work with. She answered all the many questions we had while trying to decide on which spa to get. We are very happy with our choice. The delivery process was professional and quick. Thanks!

Response from business owner

Thank you for the review Jill. It was our pleasure to work with you on this project. Enjoy your new Hot Spring hot tub!

via Google
Calvin Riley
Calvin Riley

Thank you to Mary and the team at Regina Pools and Spas for a wonderful experience! From the moment we walked into the showroom to the delivery of our hot tub, we were given top notch service. Mary was extremely knowledgeable and made sure …

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Response from business owner

Calvin, it was a pleasure to work with you and Laura. We appreciate your feedback and recommendation. Enjoy your new Hot Spring hot tub by Regina!

via Google
Jessica Connors
Jessica Connors

Mary was so helpful from start to finish. Answered all my questions and went the extra mile to come out and set my hot tub up. Highly recommend them and Mary!

Response from business owner

Thank you Jessica for the review! We are so happy you are enjoying your Hot Spring Spas Sovereign.

via Facebook
Laura Carlton
Laura Carlton

Staff is very friendly and knowable. Service always fast.

Response from business owner

Hey Laura, Thank you for your review. We are here to help.

via Google
Cathy Phillips Walrod
Cathy Phillips Walrod

Our pool was a mess and we were getting very frustrated. One service call to Regina and it was crystal clear. The gentlemen promised they wouldn’t leave until the problem was solved, and they kept their word! I highly recommend Regina!

Response from business owner

Thank you for sharing your experience and recommending us Cathy. It’s our pleasure.

via Facebook
Dwight Johnson
Dwight Johnson

GREAT PLACE!

Very helpful and informative. I definitely come back for my hot tub supplies!!!

Response from business owner

Hey Dwight, thank you for your feedback and review. We are always happy to help.

via Google
Yale Eckert
Yale Eckert

Amazing all around. Regina Spa and Pools is a great team that really devotes attention to their customers to ensure a wonderful experience. Mary E was terrific, she has incredible knowledgeable about the products and services they offer and…

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Response from business owner

Yale, thank you for the review. We are so happy to hear that our Hot Spring Grandee was just what your family needed. Please let us know if you need anything in the future. Happy hot tubbing!

via Google
Matthew Hands
Matthew Hands

Don is Great! Even though we were unable to purchase a hot tub for reasons out of his control, I'd highly recommend him to anyone. He was professional, responsive, and not pushy.

Response from business owner

Hey Matthew, thank you for your feedback. We think Don is pretty great too.

via Google
Michael Naglieri
Michael Naglieri

We had an amazing experience from purchasing to the installation process of our Hot Springs Spa. Don is a fantastic salesperson. He is knowledgeable, friendly and thorough. Tay, Devon and the other installers were so professional and …

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Response from business owner

Hey Michael, Thank you you for sharing your Regina story. Don is pretty great and so are you. Enjoy your Hot Spring hot tub!

via Google
Steve Rogers
Steve Rogers

Great service

Response from business owner

Hey Steve, We appreciate your review of our services.

via Google
Pete Vielandi
Pete Vielandi

Excellent Service! Mary was a pleasure to work with and would highly recommend Regina to Friends and Family...

Response from business owner

Peter, Thank you for your review of our services. We appreciate you coming back for your second Hot Spring. Happy hot tubbing!

via Google
Christopher Loucks
Christopher Loucks

Great experience with our spa purchase. Mary was so helpful and kept up updated on the status of our tub. From ordering thru installation she was the beat!

Response from business owner

Thank you Chris for the recommendation. Happy hot tubbing!

via Facebook
BillLiamTori Colbert
BillLiamTori Colbert

Very helpful, good place for pool or spa stuff. Staff is great!

Response from business owner

Thank you for the review! We appreciate you taking the time to share your experience.

via Google
Rick Rall
Rick Rall

Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …

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Response from business owner

Thank you Rick! We really hope you continue to enjoy your Hot Spring hot tub.

via Google
Mark Barnes
Mark Barnes

My wife and I recently purchased a hot tub from Regina and I can't tell you how pleasant the experience was. Don Schenning was our lead contact/sales guy and he was outstanding. He explained everything in detail regarding the tub we were …

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via Google
Marco Galsim
Marco Galsim

great service and very knowledgeable staff!

Response from business owner

Hey Marco, thank you for the review.

via Google
Meg Algren
Meg Algren

Very professional, efficient.

Response from business owner

Thank you for the recommendation.

via Facebook
Dave Hensel
Dave Hensel

While looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…

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Response from business owner

Dave, thanks for stopping by. It was our pleasure.

via Google
Marion Idzi
Marion Idzi

They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!

Response from business owner

Thank you Marion! It was our pleasure.

via Google
Teresa and David Concordia
Teresa and David Concordia

Best experience ever! Very accommodating, experienced, knowledgeable and friendly. Easiest purchase ever made! I would strongly recommend.

Response from business owner

Thank you Teresa and David for the review! It was our pleasure. Enjoy your new hot tub!

via Google
Darlene Amos
Darlene Amos

Being a second time owner of a HotSprng tub, I would always purchase from Regina Pools & Spas. They treat you like family!

Response from business owner

Thank you Darlene for the kind words and for choosing Regina again!

via Google
Michael Muldowney
Michael Muldowney

Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.

Response from business owner

Michael, thank you for the review. We hope you enjoy your Hot Spring hot tub for years to come.

via Google
Bernie Leipold
Bernie Leipold

Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …

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Response from business owner

Bernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.

via Google
R S
R S

Great spa and pool store

Response from business owner

Thank you for the review!

via Google
Matt Norman
Matt Norman

We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!

Response from business owner

Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.

via Google
Harry Serio
Harry Serio

Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!

Response from business owner

Harry, thank you for the review. We strive to offer the very best customer service.

via Google
Carole Brosso
Carole Brosso

Quick repair provided. Great Customer Service!

Response from business owner

Carole, thank you for the review. You are awesome!

via Google
Chris Heacock
Chris Heacock

I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…

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Response from business owner

Chris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!

via Google
gregory poltrack
gregory poltrack

Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.

Response from business owner

Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.

via Google
O Ponzo
O Ponzo

Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …

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Response from business owner

Ozzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!

via Google
John Nagel
John Nagel

I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …

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Response from business owner

John thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!

via Facebook
John Nagel
John Nagel

We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?

Response from business owner

Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!

via Google
Doug Knowlessr
Doug Knowlessr

Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.

Response from business owner

Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!

via Facebook
E S
E S

Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …

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Response from business owner

Erika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!

via Google
Calvin Harris
Calvin Harris

First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…

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Response from business owner

Calvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.

via Google
Glenn Gaines
Glenn Gaines

Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…

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Response from business owner

Glenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.

via Google
Don Wicklin
Don Wicklin

My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …

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Response from business owner

Don, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!

via Facebook
Robert Schutz
Robert Schutz

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

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Response from business owner

Bob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!

via Google

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2066 York Rd
Lutherville-Timonium, MD 21093

From 258 reviews
Stacey Davis
Stacey Davis

We started our hot tub journey in 2020 when we bought an inflatable tub from Amazon. It worked ok, but wasn’t very comfortable. We knew that we needed to find something that would give us the benefit and fun of a hot tub while being …

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via Google
David Glaser
David Glaser

Great product overall, and service if fine as well. It's been our Covid present and it's much better than a boat! It takes some getting used to with balancing water chemistry, but I have say the tub has been great for relaxation and sore …

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Response from business owner

Hey David,

Thank you for your review. We are thrilled that you are enjoying your Hot Spring hot tub. The circulation pump was covered under warranty and we got you back up and running. Thank you for stopping in from time to time to get your water tested. We appreciate you and look forward to serving you in the future.

via Google
Ramo's Aletta
Ramo's Aletta

Unmatched Prowess

Mrs. Barbara Snyder's financial prowess is nothing short of incredible. Her visionary approach, combined with an extraordinary understanding of market intricacies, places her in a league of her own. Mrs. Barbara Snyder's …

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via Facebook
Masoud Sajjad
Masoud Sajjad

We are happy with Regina's products and services. Everyone at Regina is knowledgeable and very helpful. They go out of their way to educate their clients on their products. We recommend them highly.

Response from business owner

Masoud, thank you for your kind words. You are a pleasure to work with on this project. Please let us know if you need any assistance in the future. Happy hot tubbing!

via Google
K. Kai Anderson
K. Kai Anderson

10 stars (out of 5)!!! I can't say enough positive about this store, the hot-tubs they offer and Amy and Mary in particular! They are AWESOME! They immediately made me feel comfortable in asking a million and one questions. They were …

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Response from business owner

Kai, you are too kind! We enjoyed having you in our showroom. Thank you for stopping in. We hope you enjoy a Hot Spring hot tub for years to come.

via Google
Chris Esser
Chris Esser

Daniel and Mary were very informative and knowledgeable. Very patient with our questions. Install staff were very thorough and professional. Can I give ten stars for the whole experience?

Response from business owner

Chris! Thank you so much for the kind words. You were a pleasure to work with. Please let us know if we can assist you in the future. Happy Hot Tubbing!

via Google
Susan White
Susan White

Mary was absolutely incredible!

So responsive, and helpful. You can tell that this company truly cares about their customers and products! I would have given 6 stars +!

Response from business owner

Hey Susan, Thank you so much for your review. We are always happy to help in any way we can.

via Google
Mark Bearman
Mark Bearman

My wife and I visited the store without an appointment one day. Mary walked right up to us and was instantly welcoming. Her knowledge of the business was invaluable in this process. She was outstanding in helping us chose a hot tub that …

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Response from business owner

Hey Mark,

Thank you for great review. It was our pleasure to assist you with your shopping. We try to make the process as easy and smooth as possible. Enjoy your Hot Spring hot tub for years to come. We are here when you need us.

via Google
Todd Lubar
Todd Lubar

Very helpful

Response from business owner

Hey Todd, thank you for the review. We are always here to help.

via Google
Marsha Ralph
Marsha Ralph

THE BEST!!! Per my request, Don in Sales delayed delivery until my new space was finished. This was several months. Post purchase service was phenomenal! It is evident that customer service and post installation support are extremely …

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Response from business owner

Marcie, the pleasure was all ours. You were fantastic. Thank you for your patience as we navigated the challenges. Don, Cole, and all of our support staff worked together to make sure you received the best product with the best service possible. Thank you for your kind words. We are always here to help if we can. Please enjoy your new Finnleo sauna!!

via Google
Crystal DeShields
Crystal DeShields

Great place nice stuff!

Response from business owner

Hey Crystal! Thank you for the feedback. We appreciate you stopping in.

via Google
PATRICE WILSON
PATRICE WILSON

Always an absolute pleasure when dealing with Regina Pools & Spa! They over deliver each and every time.

Response from business owner

Hey Patrice, thank for the review. We look forward to working with you in the future.

via Google
Barry Lyon
Barry Lyon

I'm very impressed with their sound customer service. Something that hard to find these days.

Response from business owner

Barry, thank you for taking some time to write us a review. We are happy to help to the best of our abilities. Thank you for stopping in.

via Google
Tim Gough
Tim Gough

Don helped me with everything. Just got my tub delivered yesterday and everything was completed and explained very efficiently.

Response from business owner

Tim, thank you for the feedback. We are always aiming to be as helpful as possible. Enjoy your new Hot Spring hot tub and let us know if you have any questions.

via Google
MARK W
MARK W

Fran at Regina Pools built my pool in 1988 and I have been with Regina ever since. The quality of their work and service is top notch. I got the weekly maintenance program for the first time and was so pleased that I will be getting it next…

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Response from business owner

Mr. Mark! Has it really been 35 years?! Man, time flies. You and your wife have been a joy to work with these many years. We appreciate your loyalty and continued patronage. We are here to assist in any way we can. Enjoy your new pool liner and many more summers to come.

via Google
Karen Pattanashetti
Karen Pattanashetti

Regina has been so helpful to us in maintaining our pool. The service department is wonderful! They are easy to reach and the technicians are very knowledgeable. The in store staff are very friendly and able to help me get all the …

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Response from business owner

Karen, thank you so much for the kind words. We are here to help whenever we can. It is always great to see you in the store. Enjoy swimming this summer and soaking in your Hot Spring hot tub in the fall and winter.

via Google
Stephanie Oler
Stephanie Oler

Great experience in purchasing our Spa. Don and Cole were very knowledgeable and helpful with the process!

Response from business owner

Hey Stephanie, thank you for the review. It was a pleasure to work with you on this project. Please let us know if you have any questions. Enjoy your new Hot Spring hot tub!

via Google
JohnH
JohnH

Great Company, built my pool and have had nothing but spectacular service for 15 years. Would not hesitate to call them for any pool issues, very helpful and knowledgeable.

Response from business owner

John, it has been our pleasure to take care of your family over the years. You are always a delight to work with. Thank you for the kind words. We look forward to working with you in the future and saying hey to your pup every time we are there.

via Google
Chrissy Redding
Chrissy Redding

Great customer service and convenient water testing!

Response from business owner

Hey Chrissy, thank you for the review. We are always here to help.

via Google
John Devor
John Devor

Great! Mary and her team were very knowledgeable and helpful when it came to adding a sauna to our house.

Response from business owner

Hey John, thank you for the review. It was a pleasure to work with you on your sauna project. The before (closet space) and after (Finnleo sauna) is pretty beautiful. Enjoy!

via Google
Pam Wagner
Pam Wagner

Always a pleasure to deal with!

Response from business owner

Pam! Thank you for the review and thanks for stopping in.

via Google
Cheryl Cross
Cheryl Cross

Regina Pools and Spa is phenomenal.

My husband and I shop here all the time because of the great customer service they provide and they sell the best brand pool products. (Bioguard)

The quality of products you put into your pool makes all …

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Response from business owner

Cheryl, thank you for the kind words! We were so happy to have you at pool school. We hope you enjoy your pool this season and thanks for stopping in.

via Google
Molly
Molly

Mary was an excellent salesperson! She helped us find a great hot tub in our budget and provided thorough education too! We’re very happy with the new spa!

Response from business owner

Hey Molly! Thanks for the review. We think Mary is pretty great too. Enjoy your new Hot Spring hot tub and let us know if you have any questions. Happy hot tubbing!

via Google
Ashley Chandler
Ashley Chandler

Fantastic customer service. Start to finish our experience was comprehensive, easy and seamless. Definitely worth the wait.

Response from business owner

Ashley, thank you for your review. It was our pleasure to work with you on this project. Thank you for your patience. Happy hot tubbing!

via Google
Crown Shade Co
Crown Shade Co

Phenomenal service from this long standing local family owned business! Thank you!

Response from business owner

Thank you for the kind words. We are always here to serve to best of our capabilities.

via Google
Mel M
Mel M

Where do I begin! Mary and her team at Regina Pool’s and Spa’s are a first class organization in product, service and most important “People”. I had an infrared sauna that was not generating heat properly & after several attempts to …

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Response from business owner

Mel! The pleasure was ours. You traveled across the country to relocate and to not have your sauna functioning after a long journey was not acceptable. We are happy to help in anyway that we can. Alysa and her team work wonders. Enjoy your sauna and if you need us in the future let us know.

via Google
Alvin Robertson
Alvin Robertson

Great service love my hot tub

Response from business owner

Hey Alvin, we are so happy to hear that you are loving your hot tub. Enjoy and let us know if you need anything in the future. Happy hot tubbing!

via Google
Ahmed Isah
Ahmed Isah

Investment is the best way to generate more income for yourself, trading and investing on a top-notch platform with a trustworthy, dependable and steadfast Forex broker like Mrs LAUREN I earned a profit of 30%-100% daily and a total of $14,…

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via Facebook
Julie Clement
Julie Clement

They were so great! From sales to delivery to post delivery/spa maintenance, the whole team has been amazing! Thank you!

Response from business owner

We are here to help. Thank you for the review Julie.

via Google
Jason Olszewski
Jason Olszewski

We had a fantastic experience with Regina Pools and Spas. Don helped us through whole process, from choosing the right spa for our family, to being hands-on when it was delivered, and being readily available for follow-up questions …

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Response from business owner

Jason, thank you for the review. We are here to serve and answer any questions you may have. Enjoy your swim spa!

via Google
Chris W
Chris W

Don and Cole were very helpful in our hot tub selection process and delivery. We had a slight delay in our delivery, but they ultimately pulled through and we couldn't be happier with the hot tub.

Response from business owner

Hey Chris, thank you for sharing your experience with us. Don and Cole work very hard to make your experience as fun and easy as possible. Thank you for working with us on the delay. Happy hot tubbing!

via Google
William Butler
William Butler

We purchased a PDC swim spa through Regina pools, very satisfied with the whole experience. Really enjoyed working with Don Schenning, he took the time to make sure we understood everything about the spa, was on site for the delivery and …

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Response from business owner

Hey William, Thank you for your feedback. Don and our service team aim to bring the best experience. Thank you for choosing Regina Pools & Spas. We look forward to taking care of you and your family in the years to come.

via Google
Moses Chiropractic
Moses Chiropractic

Mary is such a wonderful person, she personally drove my sauna about an hour and half to deliver alone on New Year’s Eve.

Can’t believe we still have people like her

Thanks a lot Mary

Moses O

Response from business owner

Hey Moses, thank you for the review. It was a pleasure to work with you. You and your daughters are awesome. Enjoy your Finnleo sauna!

via Google
David Rossbach
David Rossbach

We had a great experience with our Hot Tub purchase. We can not thank Daniel enough for his expertise in getting us a great tub. It was delivered and setup before Christmas making it a wonderful gift before the holidays. Don't hesitate to …

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Response from business owner

Hey David, thank you for the kind words and review. Daniel is pretty great. So glad you are enjoying your Hot Spring hot tub.

via Google
William Yerman
William Yerman

Mary and her team- from purchase to delivery and set- up-were efficient, effective and competent. The coordination was smooth and the communication throughout was very helpful. Thank you.

Response from business owner

Hey William, Thank you for your review. Our team aims to provide the best experience before, during and after the purchasing. Enjoy your new Hot Spring hot tub!

via Google
Jeff Winterling
Jeff Winterling

Incredible customer service! We love our new Hot Springs Flair hot tub. Mary helped guide and prep us once the tub was in, and is always ready to answer any questions that come up.

Response from business owner

Hey Jeff, We are excited that you are enjoying your Hot Spring hot tub by Regina. We are always happy to help. Happy hot tubbing!

via Google
George Brown
George Brown

An excellent customer service experience. Our hot tub came in earlier than expected, delivery and install went well, and the showroom staff was great. Mary guided us all the way through the process of selecting a hot tub, preparing the …

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Response from business owner

Hey George, We are happy to hear that you had a positive experience with us. We hope you continue to enjoy your Hot Spring hot tub. Please let us know if you need help with anything in the future.

via Google
Alex Shetty
Alex Shetty

Daniel and Sarah were wonderful helping my family purchase our hot tub. Im looking forward to years of enjoying in our back yard.

Response from business owner

Hey Alex, thank you for the review. We look forward to taking care of you and your family for years to come. Enjoy your new Hot Spring hot tub.

via Google
Evonne Jennings
Evonne Jennings

I recently purchased a hot tub from Regina pools and it was delivered today 11/18/22 , the day before my birthday, how exciting. Don S the sale consultant was wonderful throughout the entire process , showed up during the delivery was …

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Response from business owner

Evonne, thank you for trusting us with your backyard oasis. It was a pleasure to work with you on this project. Happy (belated) birthday and happy hot tubbing!

via Google
Bradley Garfield
Bradley Garfield

The team at Regina Pools made my hot tub experience easy and awesome. I highly recommend calling Don, Mary, and team for your next hot tub. They were accommodating and made the entire process easy. They were flexible with delivery date, …

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Response from business owner

Hey Brad, thank you for the 5-star review. It was a pleasure to work with you on this project. We hope you enjoy your Hot Spring hot tub for years to come. We look forward to taking care of you and your family.

via Google
Pam Mayblum
Pam Mayblum

I bought a Finnish (Finnleo) sauna and I’m very happy with it but almost as important as the sauna is the absolutely excellent service I received not only from the sales director, Don, but at installation! Don personally participated in the…

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Response from business owner

Pamela, thank you for taking the time to leave us a review. We really appreciate it. We are very excited for you to be enjoying one of our Finnleo saunas. Don and Michael are pretty great!

via Google
Thomas Thieman
Thomas Thieman

We recently purchased a hot tub from Regina Pools & Spas. Mary and her helper delivered the tub without any issues. They were both professional and friendly. Mary was very knowledgeable about the hot tub we purchased. She explained …

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Response from business owner

Hey Thomas, Thank you for the review. It was a pleasure to work with you and Laurel. We hope you enjoy your hot tub and please let us know if you have any questions.

via Google
Mark & Ariane Ellerkmann
Mark & Ariane Ellerkmann

hi Mary, thank you for your assistance. The hot tub is great. Filled and using it. Even better with the cooler weather. Enjoy your weekend

Amy Alexander
Amy Alexander

Very pleased with Regina’s service today. My technician was Mary, she was very pleasant and friendly. And so fast! Price was fine.

Response from business owner

Hey Amy, Thank you for your review. It was our pleasure to get your pool back up and running. Enjoy your summer!

via Google
MILDRED R
MILDRED R

My experience with Regina, Pool and Spa was Priceless. Austin Shank was my consultant and he is very knowledgeable on the hot tub we purchased. He was very pleasant to work with from placing the order, to site check and the delivery of …

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Response from business owner

Hey Mildred, Thank you for the review. It was our pleasure to work with you. Enjoy your hot tub!

via Google
Darryl Shawgo
Darryl Shawgo

We bought a home with a pool and were lost. Had bad luck with another pool company and Don helped us rework all the pool plumbing & get us energy efficient pumps. He helped explain everything and was always there to help. Mary is also very …

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Response from business owner

Darryl, Thank you for your review and trusting us with your pool. We are here to help in anyway we can.

via Google
Annie Vallonga
Annie Vallonga

I cannot put into words how satisfied and grateful we have been in just our few interactions with Regina Pools and Spas over the past couple of days. The pool came with our new house and we’ve felt overwhelmed and intimidated trying to …

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Response from business owner

Hey Annie, thank you for sharing your story. Taking on a pool can be overwhelming at first. We are happy to help you in any way that we can. We are here when you need us in the future.

via Google
J
J

The staff is always friendly, and knowledgeable. Mary was fun to chat with.

Response from business owner

Thank you for your review!

via Google
Stephanie Owens
Stephanie Owens

Although we have not purchased YET…we will not go anywhere else. Don explained everything, in detail. He took his time with us and did not pressure us to make a decision. Job well done Don. You must see him if you are in the market for a …

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Response from business owner

Hi Stephanie, Thank you for your kind words. I believe its my duty to help my clients to find the right hot tub for them. Thank you again Don

via Google
Todd Kutschera
Todd Kutschera

Purchasing from a reputable dealer and specifically, Regina was the hands-down best decision we could have made when looking to purchase our first hot tub. Mary was amazing and walked us through everything! She was incredibly professional, …

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Response from business owner

Todd, Thank you for your outstanding review! You and Brandi are awesome! It was a pleasure to work with you on this project. We hope that you and your family enjoy your hot tub for years to come. Know that we are here for you now and in the future. Thank you for choosing Regina Pools & Spas.

via Google
Russell Parrott
Russell Parrott

Very friendly professional service. Under the circumstances. It seems that everyone decided to purchase a Hot Tub at the same time lol. It’s taken many months to fulfill our order but, it certainly was no fault of Regina Pools and Spas. I …

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Response from business owner

Hey Russell, thank you for your review. We appreciate your patience. Enjoy your new Hot Spring Sovereign!

via Google
Stuart Rabinowitz
Stuart Rabinowitz

Entire staff was courteous, knowledgeable, professional and helpful. Mary was great and was instrumental in making the installation in the enclosed sunroom go smoothly. Would highly recommend them to anyone looking to get a spa

Response from business owner

Stuart, Thank you for the review. You were a pleasure to work with on this project. The final product came out beautifully. Thank you for choosing Regina again. Enjoy your Jetsetter LX!

via Google
Amir D
Amir D

Excellent Service!!The Hot Tube has come through with flying colors. Staff always kept us updated on the progress of our order. With all that's happening these days, it's great to have Hot Spring addition to the "Stay-cation" making it …

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Response from business owner

Amir! Thank you for the review. It was our pleasure to work with you and Erin on your "stay-cation". Thank you for your patience. Enjoy your new Hot Spring hot tub!

via Google
Jonathan Sindler
Jonathan Sindler

We would give Regina 6 stars if we could! This has been a wonderful experience. Mary, the Stefanski family, and the whole staff at Regina are a pleasure to work with and we could not be happier. The customer service we received from the …

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Response from business owner

Jonathan! Thank you! We think Mary is pretty great too. You are always a pleasure to work with. Please let us know if you need help in the future. Enjoy your Hot Spring hot tub!

via Google
Donald Wicklin
Donald Wicklin

We can't say enough great things about Regina Pools and Spas. We purchased a new Hotspring hottub 2 years ago and not only did they come out and install but Mary our salesperson came out to oversee the project. From beginning to end, the …

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Response from business owner

Don! Thank you for the review. We are always here for you. We hope you enjoy your Hot Spring Flair for years to come.

via Google
9/10 Condition Sneaker Boutique
9/10 Condition Sneaker Boutique

Staff was extremely knowledgeable , thank you Mary you were very helpful , I ended up not getting a hot tub through them due to the wait on orders currently due to covid and found a hot tub sooner BUT I will definitely use them for all my …

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Response from business owner

Roberto, It was a pleasure to work with you. We apologize about the lead time from Hot Spring due to COVID and supply chain issues. We look forward to helping you with your water chemistry needs in the future.

via Google
Branica Johnson
Branica Johnson

I just want to thank Davon Chambers for all of his help in treating my aunts pool, he helped clear it up in no time. We thank you for informing us on what to do ! Amazing job ! 🤩⭐️⭐️⭐️⭐️⭐️

Response from business owner

Hey Branica! Thank you for your feedback about Davon and our services. He is pretty great. Enjoy the rest of your pool season and we look forward to working with you in the future.

via Google
Sean Ford
Sean Ford

Mary was exceptional from start to finish. Grade A+!

Response from business owner

Sean, Thank you for your review and recommending Mary. We hope that you enjoy your Hot Spring hot tub by Regina for years to come.

via Google
Rick Dossa
Rick Dossa

We went looking for information on a hot tub. Austin took care of us right away. We explained we knew nothing about them and he was wonderful and took the time to explain, demonstrate and answer all our questions. We were so pleased we …

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Response from business owner

Rick, thank you for stopping in. It was our pleasure. We can't wait to get you hot tubbing!

via Google
Jason Camp
Jason Camp

Mary has been amazing. These days it is hard to find good customer sever. It is refreshing to work with someone who is knowledgeable, friendly and genuinely cares about their customers experience. I would highly recommend Regina Pools & …

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Response from business owner

Jason! You are amazing! Thank you for the feedback. We hope you enjoy your Hot Spring hot tub for years to come.

via Google
Ron Klausner
Ron Klausner

Regina Pools and Spas has been my go to since 1996. Always great, well informed, and they care about their clients. I will not go anywhere else.

Response from business owner

Ron, it has been our pleasure to serve you and your family through the years. We appreciate you and thank you for your repeat business.

via Google
Rebecca Camp
Rebecca Camp

Everything and everyone was great from beginning to end!

Response from business owner

Thank you Rebecca for the review. Enjoy your new Hot Spring hot tub by Regina.

via Google
jill Susan
jill Susan

So happy to have our tub! Mary was so easy to work with. She answered all the many questions we had while trying to decide on which spa to get. We are very happy with our choice. The delivery process was professional and quick. Thanks!

Response from business owner

Thank you for the review Jill. It was our pleasure to work with you on this project. Enjoy your new Hot Spring hot tub!

via Google
Calvin Riley
Calvin Riley

Thank you to Mary and the team at Regina Pools and Spas for a wonderful experience! From the moment we walked into the showroom to the delivery of our hot tub, we were given top notch service. Mary was extremely knowledgeable and made sure …

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Response from business owner

Calvin, it was a pleasure to work with you and Laura. We appreciate your feedback and recommendation. Enjoy your new Hot Spring hot tub by Regina!

via Google
Jessica Connors
Jessica Connors

Mary was so helpful from start to finish. Answered all my questions and went the extra mile to come out and set my hot tub up. Highly recommend them and Mary!

Response from business owner

Thank you Jessica for the review! We are so happy you are enjoying your Hot Spring Spas Sovereign.

via Facebook
Laura Carlton
Laura Carlton

Staff is very friendly and knowable. Service always fast.

Response from business owner

Hey Laura, Thank you for your review. We are here to help.

via Google
Cathy Phillips Walrod
Cathy Phillips Walrod

Our pool was a mess and we were getting very frustrated. One service call to Regina and it was crystal clear. The gentlemen promised they wouldn’t leave until the problem was solved, and they kept their word! I highly recommend Regina!

Response from business owner

Thank you for sharing your experience and recommending us Cathy. It’s our pleasure.

via Facebook
Dwight Johnson
Dwight Johnson

GREAT PLACE!

Very helpful and informative. I definitely come back for my hot tub supplies!!!

Response from business owner

Hey Dwight, thank you for your feedback and review. We are always happy to help.

via Google
Yale Eckert
Yale Eckert

Amazing all around. Regina Spa and Pools is a great team that really devotes attention to their customers to ensure a wonderful experience. Mary E was terrific, she has incredible knowledgeable about the products and services they offer and…

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Response from business owner

Yale, thank you for the review. We are so happy to hear that our Hot Spring Grandee was just what your family needed. Please let us know if you need anything in the future. Happy hot tubbing!

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Matthew Hands
Matthew Hands

Don is Great! Even though we were unable to purchase a hot tub for reasons out of his control, I'd highly recommend him to anyone. He was professional, responsive, and not pushy.

Response from business owner

Hey Matthew, thank you for your feedback. We think Don is pretty great too.

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Michael Naglieri
Michael Naglieri

We had an amazing experience from purchasing to the installation process of our Hot Springs Spa. Don is a fantastic salesperson. He is knowledgeable, friendly and thorough. Tay, Devon and the other installers were so professional and …

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Response from business owner

Hey Michael, Thank you you for sharing your Regina story. Don is pretty great and so are you. Enjoy your Hot Spring hot tub!

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Steve Rogers
Steve Rogers

Great service

Response from business owner

Hey Steve, We appreciate your review of our services.

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Pete Vielandi
Pete Vielandi

Excellent Service! Mary was a pleasure to work with and would highly recommend Regina to Friends and Family...

Response from business owner

Peter, Thank you for your review of our services. We appreciate you coming back for your second Hot Spring. Happy hot tubbing!

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Christopher Loucks
Christopher Loucks

Great experience with our spa purchase. Mary was so helpful and kept up updated on the status of our tub. From ordering thru installation she was the beat!

Response from business owner

Thank you Chris for the recommendation. Happy hot tubbing!

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BillLiamTori Colbert
BillLiamTori Colbert

Very helpful, good place for pool or spa stuff. Staff is great!

Response from business owner

Thank you for the review! We appreciate you taking the time to share your experience.

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Rick Rall
Rick Rall

Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …

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Response from business owner

Thank you Rick! We really hope you continue to enjoy your Hot Spring hot tub.

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Mark Barnes
Mark Barnes

My wife and I recently purchased a hot tub from Regina and I can't tell you how pleasant the experience was. Don Schenning was our lead contact/sales guy and he was outstanding. He explained everything in detail regarding the tub we were …

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Marco Galsim
Marco Galsim

great service and very knowledgeable staff!

Response from business owner

Hey Marco, thank you for the review.

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Meg Algren
Meg Algren

Very professional, efficient.

Response from business owner

Thank you for the recommendation.

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Dave Hensel
Dave Hensel

While looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…

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Response from business owner

Dave, thanks for stopping by. It was our pleasure.

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Marion Idzi
Marion Idzi

They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!

Response from business owner

Thank you Marion! It was our pleasure.

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Teresa and David Concordia
Teresa and David Concordia

Best experience ever! Very accommodating, experienced, knowledgeable and friendly. Easiest purchase ever made! I would strongly recommend.

Response from business owner

Thank you Teresa and David for the review! It was our pleasure. Enjoy your new hot tub!

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Darlene Amos
Darlene Amos

Being a second time owner of a HotSprng tub, I would always purchase from Regina Pools & Spas. They treat you like family!

Response from business owner

Thank you Darlene for the kind words and for choosing Regina again!

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Michael Muldowney
Michael Muldowney

Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.

Response from business owner

Michael, thank you for the review. We hope you enjoy your Hot Spring hot tub for years to come.

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Bernie Leipold
Bernie Leipold

Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …

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Response from business owner

Bernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.

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R S
R S

Great spa and pool store

Response from business owner

Thank you for the review!

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Matt Norman
Matt Norman

We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!

Response from business owner

Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.

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Harry Serio
Harry Serio

Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!

Response from business owner

Harry, thank you for the review. We strive to offer the very best customer service.

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Carole Brosso
Carole Brosso

Quick repair provided. Great Customer Service!

Response from business owner

Carole, thank you for the review. You are awesome!

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Chris Heacock
Chris Heacock

I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…

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Response from business owner

Chris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!

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gregory poltrack
gregory poltrack

Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.

Response from business owner

Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.

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O Ponzo
O Ponzo

Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …

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Response from business owner

Ozzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!

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John Nagel
John Nagel

I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …

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Response from business owner

John thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!

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John Nagel
John Nagel

We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?

Response from business owner

Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!

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Doug Knowlessr
Doug Knowlessr

Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.

Response from business owner

Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!

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E S
E S

Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …

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Response from business owner

Erika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!

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Calvin Harris
Calvin Harris

First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…

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Response from business owner

Calvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.

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Glenn Gaines
Glenn Gaines

Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…

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Response from business owner

Glenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.

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Don Wicklin
Don Wicklin

My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …

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Response from business owner

Don, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!

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Robert Schutz
Robert Schutz

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

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Response from business owner

Bob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!

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