Reviews

Reviews

2066 York Rd
Lutherville-Timonium, MD 21093

From 72 reviews
Erika S

Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …

read more
Response from business owner

Erika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!

via Google
Glenn Gaines

Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…

read more
Response from business owner

Glenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.

via Google
Calvin Harris

First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…

read more
Response from business owner

Calvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.

via Google
Robert Schutz

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

read more
Response from business owner

Bob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!

via Google
Robert Weber

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

read more
Response from business owner

Robert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!

via Google
Diane S

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

joe silvestri

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …

read more
Response from business owner

Joe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!

via Google
Jed Wolpaw

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…

read more
Response from business owner

Jed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.

via Google
Bonnie K

July cleaner of pool did a great job.

Patricia W

All good. Pool is great...

Roger A. & Janet Wittenbach

Don was terrific and his attitude of taking care of the customer first made it work.

Michael McAdam

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

read more
Response from business owner

Hey Michael, thank you for the review. We strive to deliver the best service.

via Google
Edwin Cluster

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Response from business owner

Hey Edwin, thanks for the review. We are always happy to help keep your pool clear.

via Google
Brooke Greenbaum

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

read more
Response from business owner

Brooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.

via Google
Julie Reh

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

read more
Response from business owner

Julie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.

via Google
Phyllis Gray

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

Response from business owner

Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!

via Google
Kevin & Carrie Byrne

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…

read more
Response from business owner

Kevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.

via Google
Carmen Lohr

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Response from business owner

Carmen, thank you for the review. We hope you enjoy your pool this season.

via Google
Peggy Maple

Great service and support with my pool renovation. Everyone was helpful and professional!

Response from business owner

Peggy, thank you for the review. It was our pleasure to assist you with your project.

via Google
Matthew Biddinger

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …

read more
Response from business owner

Matthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.

via Google
Jody Waters

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

read more
Response from business owner

Jody, thank you for the review and for sharing your experiences.

via Google
Joe Black

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …

read more
Response from business owner

Joe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.

via Google
Robert Lazzaro

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

read more
Response from business owner

Robert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!

via Facebook
Nick

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

read more
Response from business owner

Nick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.

via Google
Shelly Almony

Excellent service with a knowledgeable technician!!

Response from business owner

Shelly, thank you for the recommendation.

via Facebook
David Strohminger

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …

read more
Response from business owner

David, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.

via Google
Gail Southern

The staff is awesome, and they stand behind their products and work!

Response from business owner

Gail, thank you for the recommendation!

via Facebook
Dennis Ray Dietz

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

Response from business owner

Dennis thank you for the recommendation. It is always great to see you. Happy hot tubbing!

via Facebook
Don Schenning

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

Response from business owner

Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.

via Google
Randy Martinez

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …

read more
Response from business owner

Rocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.

via Google
Tracy Kirby

The employees at Regina's are very nice and very helpful. I would definitely recommend

Response from business owner

Tracy, Thank you for the review. We hope you enjoy your hot tub for years to come.

via Google
adambaumwald

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

Response from business owner

Adam, thank you for contacting us. We are always happy to help.

via Google
Carol Ann Duffy

Love Regina Spas....always there for supplies and water testing.

Response from business owner

Thank you for the recommendation Carol! Appreciate you taking the time to write a little something about us and for stopping in.

via Facebook
Terry Slevin

This place rocks! They put out hot tub on or roof top deck without a hitch!

Response from business owner

Thank you for the review Terry! That install was a fun one. Glad to hear you are enjoying your Hot Spring hot tub by Regina.

via Google
Ryan Ball

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Response from business owner

Thank for you the review Ryan. We are so glad to hear you are enjoying your Hot Spring hot tub by Regina. Let us know if you need anything.

via Google
Sharon Cash Larkin

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Response from business owner

Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.

via Facebook
James Connelly

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Response from business owner

Hey James, Thank you for the review. We are happy to help in any way we can. Happy Hot Tubbing!

via Google
Tally Wilgis

Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.

Response from business owner

Hey Tally, it's always great to see you and the family. Thank you for the recommendation!

via Facebook
Mary Stefanski

The staff in all the departments are very friendly and knowledgeable. It’s also a great place to work.

Response from business owner

It's great to have you here Mary. Thanks for the recommendation.

via Facebook
Carla Smith

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

read more
Response from business owner

Thanks for stopping in Carla. It was great to meet you. We are always happy to help.

via Google
Jaime Morris

Always super helpful and have everything I need. Thanks.

Response from business owner

Thank you for the recommendation.

via Facebook
lara wrigley

Great service . We found our place!

Response from business owner

Lara, Thank you for the review. Having a place is a good thing to have.

via Google
Mark Weir

Great service. Installed my pool and always has supplies I need and advice

Response from business owner

Thank you Mark for the recommendation. It has been a pleasure to work with you on all your pool needs.

via Facebook
Tarra Morgan

This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Response from business owner

Thanks for the recommendation and for stopping in. We are happy to help.

via Facebook
August Gray

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Response from business owner

Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.

via Facebook
Igor Taslitsky

Very good and friendly service!!!

Response from business owner

Hey Igor, thank you so much for the recommendation. Happy Holidays to you and your family.

via Facebook
Norris Tingle

Excellent service. Prompt attention.

Response from business owner

Thank you for the recommendation.

via Facebook
Shelley Drasal

Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…

read more
Response from business owner

Shelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!

via Google
Pim Daddy

I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …

read more
Response from business owner

Pim, Thank you for your review. We hope you enjoy your Hot Spring hot tub by Regina for years to come.

via Google
William Middleton

My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …

read more
Response from business owner

William, so glad to hear you use your Hot Spring hot tub by Regina every day. We are here to take care of you.

via Google
Carole Autenzio

Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …

read more
Response from business owner

Carole, you are great! Thank you for the rating. Please let us know how we can help you in the future.

via Google
Frank Lanzi

My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …

read more
Response from business owner

Frank and Nancy,

Thank you for your 5 star review and comments. It was a pleasure to work with you through this journey. We hope to continue to take care of you for years to come. Happy hot tubbing!

via Google
Bryan Acri

We have been extremely happy with Don and Regina Pools & Spas! Don has helped and guided us through every step of the way – from the initial shopping, selection and purchase, setting up delivery, helping hands-on with delivery and …

read more
Response from business owner

Bryan, Congratulations on your new Hot Spring! Thank you for the 5 star review about Don. Isn't he the best? Enjoy your new hot tub.

via Google
Donna Craig

Very knowledgable and customer focused. I stopped by yesterday and Joe couldn't have been more helpful. I look forward to purchasing a Hot Springs hot tub.

Response from business owner

Donna, thank you so much for stopping in to see us. It was great to meet you and we can't wait for you to have your own Hot Spring. Thanks for the review. We think Joe is pretty great guy too.

via Google
Helen James

Love there calibrated calculating machines for Pools and Spas but if you have a pool and went redone do not go to them go to a expert

Response from business owner

Thanks for the review Helen. Always great to see you in the store.

via Google
Barry Offutt

I broke my backwash valve and had the service department out to fix it. They needed to order a part and said that the pool should be fine and the part would take a week to get in but if there were any issues to call. The next day, a …

read more
Response from business owner

Hey Barry, thanks so much for the review. It is always a pleasure to work with you. Have a great summer!

via Google
K Blackwell

Let me start by saying this was a special gift from my amazing husband and best friend of 38 years. My husband explained to Don ,at the wonderful Regina Pools ,why this hot tub had to be perfect. Don's love for his clients happiness , needs…

read more
Response from business owner

K, thank you for the review. So glad you LOVE your hot tub. Happy hot tubbing!

via Google
Mike Farren

Quick and courteous service for analyzing my pool water . I have used them since 1999

Response from business owner

Mike, thank you for the review. It has been our pleasure to serve you. We are here for you.

via Google
Brad Cain

Don and Mary were so helpful and answered all our questions. our visit helped us get exactly what we needed and wanted thanks to them.

Response from business owner

Hey Brad, thanks so much for coming in. It was great to talk with you and your family. We hope you enjoy your new Hot Spring hot tub. Let us know how we may help you in the future.

via Google
canne fischer

Thanks to Julie for working diligently to order parts and schedule repair service on my spa! She was so understanding of the importance of the spa for my back therapy. Thanks also to Jay the service technician. Both Julie and Jay are very …

read more
Response from business owner

Canne, Thank you for your review. It was a pleasure to work with you. Happy hot tubbing!

via Google
Saralyn E

We bought our hot tub from Regina 6 years ago. We recently needed service and had an amazing experience!! Julie from the store and the service techs Jay and Tay were friendly and extremely helpful. Problem quickly resolved!! Regina is …

read more
Response from business owner

Saralyn, thank you for your review. Thank you for giving a shout out to our great service team. Glad we could get you back up and hot tubbing.

via Google
Ceci Higinbothom

I have been coming to Regina for 3 years and they are amazing!!! The staff is so knowledgeable, professional and friendly! You have to use them!!!!

Response from business owner

Ceci it's always great to see you at the store. We are happy to help you with all your pool and hot tub needs.

via Facebook
Kristie Sweeney

My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …

read more
via Facebook
Bill Fidel

I just discovered today that my hot tub's main pump was leaking. Happy Friday, right? Well, I called Julie and she found that Ervin was going to be in my area! He swung by a few hours later, diagnosed the problem, then drained and …

read more
Response from business owner

Bill, thank you for calling us! We are so glad we were able to get to you and your hot tub so quickly. Can't wait for the new pump to come in.

via Facebook
Tina Smith-Corbin

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance …

read more
Response from business owner

Thank you Tina for your review. Jay and Tay are great guys. We will pass along your kind words to them. Enjoy your hot tub!

via Facebook
David Vaeth

Have an in-ground pool and am barely fluent in pool-speak. But, with the help of the very friendly people at Regina Pools I've been taking care of my pool successfully for the last 5 years. I just take a cylinder of pool water to their …

read more
Response from business owner

Thank you David! Appreciate all your kind words. We just re-stocked the candy dish for you.

via Facebook
Shannon Wittman

Regina Pools & Spa was great – wonderful customer service and many options! Couldn't ask for a better buying experience! And we love the hot tub!

Response from business owner

Hey Shannon thanks so much for sharing your story. We are glad you are loving your Hot Spring hot tub.

via Facebook
Sherri Comer

We are very happy with our Relay Spa and Don Schenning knows his stuff, is a great salesman and has an extensive knowledge of spas. Every person at Regina is a pleasure to work with. I highly recommend Regina Spas and Pools.

Response from business owner

Hey Sherri, thank you for your positive words about our staff and Don. We are glad you are enjoying your Relay. Happy hot tubbing!

via Facebook
Trina Schroer

I had a great experience buying my tub courtesy of Don Schenning. He was wonderful to deal with and explained all the tricks I need to know to keep my tub pristine. I am so glad I got the recirculating pump (which turned out to be a process…

read more
Response from business owner

Happy hot tubbing! We think Don is pretty terrific too. Thank you for the kind review.

via Facebook
Jim Bewley

Excellent service from Jay and Tai when they were at my home replacing our cover. They were very helpful in helping us out with Spa questions hat we had. Very professional and courtious!!!! I spoke to Julie on the phone and she was …

read more
Response from business owner

Thank you for your review and positive thoughts about our service department. We strive to deliver the very best service. Let us know if there is anything else we can help you with in the future.

via Facebook
Gail Southern

Good people, good service!!! Questions are answered in a friendly (not talking down to you) manner, yet well explained. Service is efficient and timely. Keep up the great work! I love my spa!!!

via Facebook
Jamie Eder

Don is the man...he handled everything from start to finish and I couldn't be happier with his services...thanks don

via Facebook

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2066 York Rd
Lutherville-Timonium, MD 21093

From 72 reviews
Erika S

Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …

read more
Response from business owner

Erika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!

via Google
Glenn Gaines

Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…

read more
Response from business owner

Glenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.

via Google
Calvin Harris

First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…

read more
Response from business owner

Calvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.

via Google
Robert Schutz

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

read more
Response from business owner

Bob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!

via Google
Robert Weber

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

read more
Response from business owner

Robert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!

via Google
Diane S

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

joe silvestri

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …

read more
Response from business owner

Joe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!

via Google
Jed Wolpaw

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…

read more
Response from business owner

Jed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.

via Google
Bonnie K

July cleaner of pool did a great job.

Patricia W

All good. Pool is great...

Roger A. & Janet Wittenbach

Don was terrific and his attitude of taking care of the customer first made it work.

Michael McAdam

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

read more
Response from business owner

Hey Michael, thank you for the review. We strive to deliver the best service.

via Google
Edwin Cluster

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Response from business owner

Hey Edwin, thanks for the review. We are always happy to help keep your pool clear.

via Google
Brooke Greenbaum

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

read more
Response from business owner

Brooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.

via Google
Julie Reh

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

read more
Response from business owner

Julie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.

via Google
Phyllis Gray

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

Response from business owner

Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!

via Google
Kevin & Carrie Byrne

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…

read more
Response from business owner

Kevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.

via Google
Carmen Lohr

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Response from business owner

Carmen, thank you for the review. We hope you enjoy your pool this season.

via Google
Peggy Maple

Great service and support with my pool renovation. Everyone was helpful and professional!

Response from business owner

Peggy, thank you for the review. It was our pleasure to assist you with your project.

via Google
Matthew Biddinger

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …

read more
Response from business owner

Matthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.

via Google
Jody Waters

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

read more
Response from business owner

Jody, thank you for the review and for sharing your experiences.

via Google
Joe Black

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …

read more
Response from business owner

Joe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.

via Google
Robert Lazzaro

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

read more
Response from business owner

Robert thank you for choosing Regina again! We love having you as part of the family. Please let us know how we may serve you in the future. Happy hot tubbing!

via Facebook
Nick

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

read more
Response from business owner

Nick, thank you for the review! You were a dream to work with and we are excited to have you as part of our Regina family. Happy hot tubbing and let us know if you need anything.

via Google
Shelly Almony

Excellent service with a knowledgeable technician!!

Response from business owner

Shelly, thank you for the recommendation.

via Facebook
David Strohminger

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …

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Response from business owner

David, thank you for sharing your Hot Spring story. 35 years WOW! Please let us know how we can help you in the future.

via Google
Gail Southern

The staff is awesome, and they stand behind their products and work!

Response from business owner

Gail, thank you for the recommendation!

via Facebook
Dennis Ray Dietz

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

Response from business owner

Dennis thank you for the recommendation. It is always great to see you. Happy hot tubbing!

via Facebook
Don Schenning

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

Response from business owner

Don, thank you for the five star review. We are happy to hear that you and your family have found relief in your Regina Hot Spring hot tub.

via Google
Randy Martinez

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …

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Response from business owner

Rocking Rando you are awesome! Thank you for the kind review. We are happy you are still hot tubbing in your Regina Hot Spring hot tub. Let us know when you are ready for another one.

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Tracy Kirby

The employees at Regina's are very nice and very helpful. I would definitely recommend

Response from business owner

Tracy, Thank you for the review. We hope you enjoy your hot tub for years to come.

via Google
adambaumwald

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

Response from business owner

Adam, thank you for contacting us. We are always happy to help.

via Google
Carol Ann Duffy

Love Regina Spas....always there for supplies and water testing.

Response from business owner

Thank you for the recommendation Carol! Appreciate you taking the time to write a little something about us and for stopping in.

via Facebook
Terry Slevin

This place rocks! They put out hot tub on or roof top deck without a hitch!

Response from business owner

Thank you for the review Terry! That install was a fun one. Glad to hear you are enjoying your Hot Spring hot tub by Regina.

via Google
Ryan Ball

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Response from business owner

Thank for you the review Ryan. We are so glad to hear you are enjoying your Hot Spring hot tub by Regina. Let us know if you need anything.

via Google
Sharon Cash Larkin

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Response from business owner

Thank you for the recommendation. We are so glad you stopped in. Happy help when you need it.

via Facebook
James Connelly

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Response from business owner

Hey James, Thank you for the review. We are happy to help in any way we can. Happy Hot Tubbing!

via Google
Tally Wilgis

Friendly staff, fully stocked store, and always willing to answer questions for newbie owners like me.

Response from business owner

Hey Tally, it's always great to see you and the family. Thank you for the recommendation!

via Facebook
Mary Stefanski

The staff in all the departments are very friendly and knowledgeable. It’s also a great place to work.

Response from business owner

It's great to have you here Mary. Thanks for the recommendation.

via Facebook
Carla Smith

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

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Response from business owner

Thanks for stopping in Carla. It was great to meet you. We are always happy to help.

via Google
Jaime Morris

Always super helpful and have everything I need. Thanks.

Response from business owner

Thank you for the recommendation.

via Facebook
lara wrigley

Great service . We found our place!

Response from business owner

Lara, Thank you for the review. Having a place is a good thing to have.

via Google
Mark Weir

Great service. Installed my pool and always has supplies I need and advice

Response from business owner

Thank you Mark for the recommendation. It has been a pleasure to work with you on all your pool needs.

via Facebook
Tarra Morgan

This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Response from business owner

Thanks for the recommendation and for stopping in. We are happy to help.

via Facebook
August Gray

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Response from business owner

Thank you August for the recommendation and for being a client of ours for 20 years. We hope to continue to be there for you when you need us.

via Facebook
Igor Taslitsky

Very good and friendly service!!!

Response from business owner

Hey Igor, thank you so much for the recommendation. Happy Holidays to you and your family.

via Facebook
Norris Tingle

Excellent service. Prompt attention.

Response from business owner

Thank you for the recommendation.

via Facebook
Shelley Drasal

Joe Oster was our sales person and worked with us from the very beginning to get the tub we wanted installed before Thankgiving! The transaction was seemless from start to finish and we even got to wet test the tub before committing to the…

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Response from business owner

Shelley, Thank you for choosing Regina Pools & Spas. We are happy to have you as part of our Regina family. Happy hot tubbing!

via Google
Pim Daddy

I recently purchased a Hot Springs spa and an Infrared sauna. I couldn’t be happier with the products but I was even more pleased with the service and attention of Don Schenning. Don’s extensive knowledge and patience were the keys to …

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Response from business owner

Pim, Thank you for your review. We hope you enjoy your Hot Spring hot tub by Regina for years to come.

via Google
William Middleton

My wife and I recently purchased a hot springs spa and we couldn’t be happier. To start with our salesman Don Schenning was extremely knowledgeable and friendly. We were just looking at that time but were so impressed by the spa and Don …

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Response from business owner

William, so glad to hear you use your Hot Spring hot tub by Regina every day. We are here to take care of you.

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Carole Autenzio

Spent a lot of time online trying to fine me the best most hot tub. Walked into Regina Pools and Spas and they were so helpful and the hot tubs there were so wonderful. Got my space ready and I bought a Regina Hot Tub. They helped with …

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Response from business owner

Carole, you are great! Thank you for the rating. Please let us know how we can help you in the future.

via Google
Frank Lanzi

My wife and I just purchased a new Vanguard Spa from Regina Pools and Spas. We were very satisfied with the purchase process with Fran and his team. They made it very fair and painless. More importantly, the delivery and installation was …

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Response from business owner

Frank and Nancy,

Thank you for your 5 star review and comments. It was a pleasure to work with you through this journey. We hope to continue to take care of you for years to come. Happy hot tubbing!

via Google
Bryan Acri

We have been extremely happy with Don and Regina Pools & Spas! Don has helped and guided us through every step of the way – from the initial shopping, selection and purchase, setting up delivery, helping hands-on with delivery and …

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Response from business owner

Bryan, Congratulations on your new Hot Spring! Thank you for the 5 star review about Don. Isn't he the best? Enjoy your new hot tub.

via Google
Donna Craig

Very knowledgable and customer focused. I stopped by yesterday and Joe couldn't have been more helpful. I look forward to purchasing a Hot Springs hot tub.

Response from business owner

Donna, thank you so much for stopping in to see us. It was great to meet you and we can't wait for you to have your own Hot Spring. Thanks for the review. We think Joe is pretty great guy too.

via Google
Helen James

Love there calibrated calculating machines for Pools and Spas but if you have a pool and went redone do not go to them go to a expert

Response from business owner

Thanks for the review Helen. Always great to see you in the store.

via Google
Barry Offutt

I broke my backwash valve and had the service department out to fix it. They needed to order a part and said that the pool should be fine and the part would take a week to get in but if there were any issues to call. The next day, a …

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Response from business owner

Hey Barry, thanks so much for the review. It is always a pleasure to work with you. Have a great summer!

via Google
K Blackwell

Let me start by saying this was a special gift from my amazing husband and best friend of 38 years. My husband explained to Don ,at the wonderful Regina Pools ,why this hot tub had to be perfect. Don's love for his clients happiness , needs…

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Response from business owner

K, thank you for the review. So glad you LOVE your hot tub. Happy hot tubbing!

via Google
Mike Farren

Quick and courteous service for analyzing my pool water . I have used them since 1999

Response from business owner

Mike, thank you for the review. It has been our pleasure to serve you. We are here for you.

via Google
Brad Cain

Don and Mary were so helpful and answered all our questions. our visit helped us get exactly what we needed and wanted thanks to them.

Response from business owner

Hey Brad, thanks so much for coming in. It was great to talk with you and your family. We hope you enjoy your new Hot Spring hot tub. Let us know how we may help you in the future.

via Google
canne fischer

Thanks to Julie for working diligently to order parts and schedule repair service on my spa! She was so understanding of the importance of the spa for my back therapy. Thanks also to Jay the service technician. Both Julie and Jay are very …

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Response from business owner

Canne, Thank you for your review. It was a pleasure to work with you. Happy hot tubbing!

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Saralyn E

We bought our hot tub from Regina 6 years ago. We recently needed service and had an amazing experience!! Julie from the store and the service techs Jay and Tay were friendly and extremely helpful. Problem quickly resolved!! Regina is …

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Response from business owner

Saralyn, thank you for your review. Thank you for giving a shout out to our great service team. Glad we could get you back up and hot tubbing.

via Google
Ceci Higinbothom

I have been coming to Regina for 3 years and they are amazing!!! The staff is so knowledgeable, professional and friendly! You have to use them!!!!

Response from business owner

Ceci it's always great to see you at the store. We are happy to help you with all your pool and hot tub needs.

via Facebook
Kristie Sweeney

My husband and I recently contacted Regina pools and spas regarding a leak in our spa. We worked closely with Julie regarding setting up an appointment to get a technician out to our home. Julie was absolutely wonderful during the entire …

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Bill Fidel

I just discovered today that my hot tub's main pump was leaking. Happy Friday, right? Well, I called Julie and she found that Ervin was going to be in my area! He swung by a few hours later, diagnosed the problem, then drained and …

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Response from business owner

Bill, thank you for calling us! We are so glad we were able to get to you and your hot tub so quickly. Can't wait for the new pump to come in.

via Facebook
Tina Smith-Corbin

Jay and Tay from the service department came out to evaluate my indoor hot tub which is leaking.

Jay is very knowledgeable. He immediately diagnosed the issue.

Jay also took the time to instruct me on hot tub usage and maintenance …

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Response from business owner

Thank you Tina for your review. Jay and Tay are great guys. We will pass along your kind words to them. Enjoy your hot tub!

via Facebook
David Vaeth

Have an in-ground pool and am barely fluent in pool-speak. But, with the help of the very friendly people at Regina Pools I've been taking care of my pool successfully for the last 5 years. I just take a cylinder of pool water to their …

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Response from business owner

Thank you David! Appreciate all your kind words. We just re-stocked the candy dish for you.

via Facebook
Shannon Wittman

Regina Pools & Spa was great – wonderful customer service and many options! Couldn't ask for a better buying experience! And we love the hot tub!

Response from business owner

Hey Shannon thanks so much for sharing your story. We are glad you are loving your Hot Spring hot tub.

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Sherri Comer

We are very happy with our Relay Spa and Don Schenning knows his stuff, is a great salesman and has an extensive knowledge of spas. Every person at Regina is a pleasure to work with. I highly recommend Regina Spas and Pools.

Response from business owner

Hey Sherri, thank you for your positive words about our staff and Don. We are glad you are enjoying your Relay. Happy hot tubbing!

via Facebook
Trina Schroer

I had a great experience buying my tub courtesy of Don Schenning. He was wonderful to deal with and explained all the tricks I need to know to keep my tub pristine. I am so glad I got the recirculating pump (which turned out to be a process…

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Response from business owner

Happy hot tubbing! We think Don is pretty terrific too. Thank you for the kind review.

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Jim Bewley

Excellent service from Jay and Tai when they were at my home replacing our cover. They were very helpful in helping us out with Spa questions hat we had. Very professional and courtious!!!! I spoke to Julie on the phone and she was …

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Response from business owner

Thank you for your review and positive thoughts about our service department. We strive to deliver the very best service. Let us know if there is anything else we can help you with in the future.

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Gail Southern

Good people, good service!!! Questions are answered in a friendly (not talking down to you) manner, yet well explained. Service is efficient and timely. Keep up the great work! I love my spa!!!

via Facebook
Jamie Eder

Don is the man...he handled everything from start to finish and I couldn't be happier with his services...thanks don

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