Reviews | Regina Pools & Spas

hi Mary, thank you for your assistance. The hot tub is great. Filled and using it. Even better with the cooler weather. Enjoy your weekend

Very pleased with Regina’s service today. My technician was Mary, she was very pleasant and friendly. And so fast! Price was fine.

My experience with Regina, Pool and Spa was Priceless. Austin Shank was my consultant and he is very knowledgeable on the hot tub we purchased. He was very pleasant to work with from placing the order, to site check and the delivery of …

We bought a home with a pool and were lost. Had bad luck with another pool company and Don helped us rework all the pool plumbing & get us energy efficient pumps. He helped explain everything and was always there to help. Mary is also very …

I cannot put into words how satisfied and grateful we have been in just our few interactions with Regina Pools and Spas over the past couple of days. The pool came with our new house and we’ve felt overwhelmed and intimidated trying to …

The staff is always friendly, and knowledgeable. Mary was fun to chat with.

Although we have not purchased YET…we will not go anywhere else. Don explained everything, in detail. He took his time with us and did not pressure us to make a decision. Job well done Don. You must see him if you are in the market for a …

Don and the entire team at Regina are amazing. From start to finish they are extremely helpful, knowledgeable, and patient. I am very happy that I purchased my hot tub from these experts!

Took delivery of my new tub last week and I’ve been…

Purchasing from a reputable dealer and specifically, Regina was the hands-down best decision we could have made when looking to purchase our first hot tub. Mary was amazing and walked us through everything! She was incredibly professional, …

Very friendly professional service. Under the circumstances. It seems that everyone decided to purchase a Hot Tub at the same time lol. It’s taken many months to fulfill our order but, it certainly was no fault of Regina Pools and Spas. I …

Entire staff was courteous, knowledgeable, professional and helpful. Mary was great and was instrumental in making the installation in the enclosed sunroom go smoothly. Would highly recommend them to anyone looking to get a spa

Excellent Service!!The Hot Tube has come through with flying colors. Staff always kept us updated on the progress of our order. With all that's happening these days, it's great to have Hot Spring addition to the "Stay-cation" making it …

We would give Regina 6 stars if we could! This has been a wonderful experience. Mary, the Stefanski family, and the whole staff at Regina are a pleasure to work with and we could not be happier. The customer service we received from the …

We can't say enough great things about Regina Pools and Spas. We purchased a new Hotspring hottub 2 years ago and not only did they come out and install but Mary our salesperson came out to oversee the project. From beginning to end, the …

Staff was extremely knowledgeable , thank you Mary you were very helpful , I ended up not getting a hot tub through them due to the wait on orders currently due to covid and found a hot tub sooner BUT I will definitely use them for all my …

I just want to thank Davon Chambers for all of his help in treating my aunts pool, he helped clear it up in no time. We thank you for informing us on what to do ! Amazing job ! 🤩⭐️⭐️⭐️⭐️⭐️

Mary was exceptional from start to finish. Grade A+!

We went looking for information on a hot tub. Austin took care of us right away. We explained we knew nothing about them and he was wonderful and took the time to explain, demonstrate and answer all our questions. We were so pleased we …

Mary has been amazing. These days it is hard to find good customer sever. It is refreshing to work with someone who is knowledgeable, friendly and genuinely cares about their customers experience. I would highly recommend Regina Pools & …

Regina Pools and Spas has been my go to since 1996. Always great, well informed, and they care about their clients. I will not go anywhere else.

Everything and everyone was great from beginning to end!

So happy to have our tub! Mary was so easy to work with. She answered all the many questions we had while trying to decide on which spa to get. We are very happy with our choice. The delivery process was professional and quick. Thanks!

Thank you to Mary and the team at Regina Pools and Spas for a wonderful experience! From the moment we walked into the showroom to the delivery of our hot tub, we were given top notch service. Mary was extremely knowledgeable and made sure …

Mary was so helpful from start to finish. Answered all my questions and went the extra mile to come out and set my hot tub up. Highly recommend them and Mary!

Staff is very friendly and knowable. Service always fast.

Our pool was a mess and we were getting very frustrated. One service call to Regina and it was crystal clear. The gentlemen promised they wouldn’t leave until the problem was solved, and they kept their word! I highly recommend Regina!

GREAT PLACE!

Very helpful and informative. I definitely come back for my hot tub supplies!!!

Amazing all around. Regina Spa and Pools is a great team that really devotes attention to their customers to ensure a wonderful experience. Mary E was terrific, she has incredible knowledgeable about the products and services they offer and…

Don is Great! Even though we were unable to purchase a hot tub for reasons out of his control, I'd highly recommend him to anyone. He was professional, responsive, and not pushy.

We had an amazing experience from purchasing to the installation process of our Hot Springs Spa. Don is a fantastic salesperson. He is knowledgeable, friendly and thorough. Tay, Devon and the other installers were so professional and …

Great service

Excellent Service! Mary was a pleasure to work with and would highly recommend Regina to Friends and Family...

Great experience with our spa purchase. Mary was so helpful and kept up updated on the status of our tub. From ordering thru installation she was the beat!

Very helpful, good place for pool or spa stuff. Staff is great!

Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …

My wife and I recently purchased a hot tub from Regina and I can't tell you how pleasant the experience was. Don Schenning was our lead contact/sales guy and he was outstanding. He explained everything in detail regarding the tub we were …

great service and very knowledgeable staff!

Very professional, efficient.

While looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…

They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!

Best experience ever! Very accommodating, experienced, knowledgeable and friendly. Easiest purchase ever made! I would strongly recommend.

Being a second time owner of a HotSprng tub, I would always purchase from Regina Pools & Spas. They treat you like family!

Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.

Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …

Great spa and pool store

We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!

Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!

Quick repair provided. Great Customer Service!

I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…

We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …

Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.

Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …

I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …

We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?

Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.

Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …

First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…

Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…

My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …

I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …

After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …

I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S

I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …

I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…

July cleaner of pool did a great job.

All good. Pool is great...

Don was terrific and his attitude of taking care of the customer first made it work.

I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …

Been using these guys for years. May be a little high priced but they really help with their water testing and recommending the right chemicals for clear water.

Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …

Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…

Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.

I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…

The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!

Great service and support with my pool renovation. Everyone was helpful and professional!

Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …

My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …

What a great experience

About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …

I purchased my first spa from Regina in 1990. I just purchased a new one. There is nothing like a Hot Springs Spa and there is no better place to buy one than Regina Pools and Spas.The service is fantastic and the staff is the best.They …

Friendly and knowledgeable staff.. very good prices.. similar to other brands like Jacuzzi etc, but the quality is much better and warranty cant be beat. Purchased the hot spring limelight pulse and it was similar in price to a few – much …

Excellent service with a knowledgeable technician!!

I just RETIRED our Regina hot tub after 35 years. That's funny !!! The hot tub was great and your service was swell too. I moved to Annapolis area and put that hot tub on our 2nd floor balcony.....drinks and a hot tub are fun in the …

The staff is awesome, and they stand behind their products and work!

Everyone in the store is pleasant and helpful, regardless whether you’re buying a hot tub or just getting chemicals! Top-of-the-line advice. Happy people. Good vibes!!!

My wife and I love our Hot Spring hot tub. It is one of the best appliances we ever purchased. It's been great for my back, as well as for family relaxation year round.

I purchased my Tiger River Spa from Regina Pool and Spa back in 2001. Yes I said 2001! I could not be more pleased to say that out of all these years I have called upon the Service Department at Regina only a few times and they have …

The employees at Regina's are very nice and very helpful. I would definitely recommend

Don and Sam were so helpful with helping me! A pleasure to work with and will be back for more!

Love Regina Spas....always there for supplies and water testing.

This place rocks! They put out hot tub on or roof top deck without a hitch!

Excellent staff and family owned atmosphere! They sell the best hot tubs on the market: hot spring

Great place! After our hot tub company dropped the tub off with a bucket of chemicals and no instructions, Regina Pools and Spa walked us through each step of the adding chemicals. This is now our go to store for all our hot tub needs.

Mary was very helpful. Decided to change heating element and did not take video of connections. She walked me through the entire process!!! Great service!!!

Always super helpful and have everything I need. Thanks.

Thank you Don for your help! Although my inherited hot tub was not purchased here, Don gave me tips and information on how to take care of my hot tub!! The service here is EXCELLENT! If I will buy ALL of my hot tubs supplies from here.

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This store had exactly what I was looking for and extremely friendly staff to point me in the right direction. I was in and out!

Great service. Installed my pool and always has supplies I need and advice

Great service . We found our place!

Good people and service. Always seem to have the spa chemicals and supplies in stock that I need. Bought a spa there 20 years ago and still going strong!

Very good and friendly service!!!