Regina Pools and Spa is phenomenal.
My husband and I shop here all the time because of the great customer service they provide and they sell the best brand pool products. (Bioguard)
The quality of products you put into your pool makes all …
read moreCheryl, thank you for the kind words! We were so happy to have you at pool school. We hope you enjoy your pool this season and thanks for stopping in.
Mary was an excellent salesperson! She helped us find a great hot tub in our budget and provided thorough education too! We’re very happy with the new spa!
Hey Molly! Thanks for the review. We think Mary is pretty great too. Enjoy your new Hot Spring hot tub and let us know if you have any questions. Happy hot tubbing!
Where do I begin! Mary and her team at Regina Pool’s and Spa’s are a first class organization in product, service and most important “People”. I had an infrared sauna that was not generating heat properly & after several attempts to …
read moreMel! The pleasure was ours. You traveled across the country to relocate and to not have your sauna functioning after a long journey was not acceptable. We are happy to help in anyway that we can. Alysa and her team work wonders. Enjoy your sauna and if you need us in the future let us know.
Investment is the best way to generate more income for yourself, trading and investing on a top-notch platform with a trustworthy, dependable and steadfast Forex broker like Mrs LAUREN I earned a profit of 30%-100% daily and a total of $14,…
read moreWe had a fantastic experience with Regina Pools and Spas. Don helped us through whole process, from choosing the right spa for our family, to being hands-on when it was delivered, and being readily available for follow-up questions …
read moreJason, thank you for the review. We are here to serve and answer any questions you may have. Enjoy your swim spa!
Don and Cole were very helpful in our hot tub selection process and delivery. We had a slight delay in our delivery, but they ultimately pulled through and we couldn't be happier with the hot tub.
Hey Chris, thank you for sharing your experience with us. Don and Cole work very hard to make your experience as fun and easy as possible. Thank you for working with us on the delay. Happy hot tubbing!
We purchased a PDC swim spa through Regina pools, very satisfied with the whole experience. Really enjoyed working with Don Schenning, he took the time to make sure we understood everything about the spa, was on site for the delivery and …
read moreHey William, Thank you for your feedback. Don and our service team aim to bring the best experience. Thank you for choosing Regina Pools & Spas. We look forward to taking care of you and your family in the years to come.
Mary is such a wonderful person, she personally drove my sauna about an hour and half to deliver alone on New Year’s Eve.
Can’t believe we still have people like her
Thanks a lot Mary
Moses O
Hey Moses, thank you for the review. It was a pleasure to work with you. You and your daughters are awesome. Enjoy your Finnleo sauna!
We had a great experience with our Hot Tub purchase. We can not thank Daniel enough for his expertise in getting us a great tub. It was delivered and setup before Christmas making it a wonderful gift before the holidays. Don't hesitate to …
read moreHey David, thank you for the kind words and review. Daniel is pretty great. So glad you are enjoying your Hot Spring hot tub.
Mary and her team- from purchase to delivery and set- up-were efficient, effective and competent. The coordination was smooth and the communication throughout was very helpful. Thank you.
Hey William, Thank you for your review. Our team aims to provide the best experience before, during and after the purchasing. Enjoy your new Hot Spring hot tub!
Incredible customer service! We love our new Hot Springs Flair hot tub. Mary helped guide and prep us once the tub was in, and is always ready to answer any questions that come up.
Hey Jeff, We are excited that you are enjoying your Hot Spring hot tub by Regina. We are always happy to help. Happy hot tubbing!
An excellent customer service experience. Our hot tub came in earlier than expected, delivery and install went well, and the showroom staff was great. Mary guided us all the way through the process of selecting a hot tub, preparing the …
read moreHey George, We are happy to hear that you had a positive experience with us. We hope you continue to enjoy your Hot Spring hot tub. Please let us know if you need help with anything in the future.
I recently purchased a hot tub from Regina pools and it was delivered today 11/18/22 , the day before my birthday, how exciting. Don S the sale consultant was wonderful throughout the entire process , showed up during the delivery was …
read moreEvonne, thank you for trusting us with your backyard oasis. It was a pleasure to work with you on this project. Happy (belated) birthday and happy hot tubbing!
The team at Regina Pools made my hot tub experience easy and awesome. I highly recommend calling Don, Mary, and team for your next hot tub. They were accommodating and made the entire process easy. They were flexible with delivery date, …
read moreHey Brad, thank you for the 5-star review. It was a pleasure to work with you on this project. We hope you enjoy your Hot Spring hot tub for years to come. We look forward to taking care of you and your family.
I bought a Finnish (Finnleo) sauna and I’m very happy with it but almost as important as the sauna is the absolutely excellent service I received not only from the sales director, Don, but at installation! Don personally participated in the…
read morePamela, thank you for taking the time to leave us a review. We really appreciate it. We are very excited for you to be enjoying one of our Finnleo saunas. Don and Michael are pretty great!
We recently purchased a hot tub from Regina Pools & Spas. Mary and her helper delivered the tub without any issues. They were both professional and friendly. Mary was very knowledgeable about the hot tub we purchased. She explained …
read moreHey Thomas, Thank you for the review. It was a pleasure to work with you and Laurel. We hope you enjoy your hot tub and please let us know if you have any questions.
hi Mary, thank you for your assistance. The hot tub is great. Filled and using it. Even better with the cooler weather. Enjoy your weekend
My experience with Regina, Pool and Spa was Priceless. Austin Shank was my consultant and he is very knowledgeable on the hot tub we purchased. He was very pleasant to work with from placing the order, to site check and the delivery of …
read moreHey Mildred, Thank you for the review. It was our pleasure to work with you. Enjoy your hot tub!
We bought a home with a pool and were lost. Had bad luck with another pool company and Don helped us rework all the pool plumbing & get us energy efficient pumps. He helped explain everything and was always there to help. Mary is also very …
read moreDarryl, Thank you for your review and trusting us with your pool. We are here to help in anyway we can.
I cannot put into words how satisfied and grateful we have been in just our few interactions with Regina Pools and Spas over the past couple of days. The pool came with our new house and we’ve felt overwhelmed and intimidated trying to …
read moreHey Annie, thank you for sharing your story. Taking on a pool can be overwhelming at first. We are happy to help you in any way that we can. We are here when you need us in the future.
Although we have not purchased YET…we will not go anywhere else. Don explained everything, in detail. He took his time with us and did not pressure us to make a decision. Job well done Don. You must see him if you are in the market for a …
read moreHi Stephanie, Thank you for your kind words. I believe its my duty to help my clients to find the right hot tub for them. Thank you again Don
Don and the entire team at Regina are amazing. From start to finish they are extremely helpful, knowledgeable, and patient. I am very happy that I purchased my hot tub from these experts!
Took delivery of my new tub last week and I’ve been…
read moreGreg, thank you for your outstanding review. It was our pleasure to work with you on the project. We are thrilled you are enjoying the right hot tub for you and your family. Please let us know if there is anything we can help with in the future. Happy Hot Tubbing!
Purchasing from a reputable dealer and specifically, Regina was the hands-down best decision we could have made when looking to purchase our first hot tub. Mary was amazing and walked us through everything! She was incredibly professional, …
read moreTodd, Thank you for your outstanding review! You and Brandi are awesome! It was a pleasure to work with you on this project. We hope that you and your family enjoy your hot tub for years to come. Know that we are here for you now and in the future. Thank you for choosing Regina Pools & Spas.
Very friendly professional service. Under the circumstances. It seems that everyone decided to purchase a Hot Tub at the same time lol. It’s taken many months to fulfill our order but, it certainly was no fault of Regina Pools and Spas. I …
read moreHey Russell, thank you for your review. We appreciate your patience. Enjoy your new Hot Spring Sovereign!
Entire staff was courteous, knowledgeable, professional and helpful. Mary was great and was instrumental in making the installation in the enclosed sunroom go smoothly. Would highly recommend them to anyone looking to get a spa
Stuart, Thank you for the review. You were a pleasure to work with on this project. The final product came out beautifully. Thank you for choosing Regina again. Enjoy your Jetsetter LX!
Excellent Service!!The Hot Tube has come through with flying colors. Staff always kept us updated on the progress of our order. With all that's happening these days, it's great to have Hot Spring addition to the "Stay-cation" making it …
read moreAmir! Thank you for the review. It was our pleasure to work with you and Erin on your "stay-cation". Thank you for your patience. Enjoy your new Hot Spring hot tub!
We would give Regina 6 stars if we could! This has been a wonderful experience. Mary, the Stefanski family, and the whole staff at Regina are a pleasure to work with and we could not be happier. The customer service we received from the …
read moreJonathan! Thank you! We think Mary is pretty great too. You are always a pleasure to work with. Please let us know if you need help in the future. Enjoy your Hot Spring hot tub!
We can't say enough great things about Regina Pools and Spas. We purchased a new Hotspring hottub 2 years ago and not only did they come out and install but Mary our salesperson came out to oversee the project. From beginning to end, the …
read moreDon! Thank you for the review. We are always here for you. We hope you enjoy your Hot Spring Flair for years to come.
Staff was extremely knowledgeable , thank you Mary you were very helpful , I ended up not getting a hot tub through them due to the wait on orders currently due to covid and found a hot tub sooner BUT I will definitely use them for all my …
read moreRoberto, It was a pleasure to work with you. We apologize about the lead time from Hot Spring due to COVID and supply chain issues. We look forward to helping you with your water chemistry needs in the future.
I just want to thank Davon Chambers for all of his help in treating my aunts pool, he helped clear it up in no time. We thank you for informing us on what to do ! Amazing job ! 🤩⭐️⭐️⭐️⭐️⭐️
Hey Branica! Thank you for your feedback about Davon and our services. He is pretty great. Enjoy the rest of your pool season and we look forward to working with you in the future.
We went looking for information on a hot tub. Austin took care of us right away. We explained we knew nothing about them and he was wonderful and took the time to explain, demonstrate and answer all our questions. We were so pleased we …
read moreRick, thank you for stopping in. It was our pleasure. We can't wait to get you hot tubbing!
Mary has been amazing. These days it is hard to find good customer sever. It is refreshing to work with someone who is knowledgeable, friendly and genuinely cares about their customers experience. I would highly recommend Regina Pools & …
read moreJason! You are amazing! Thank you for the feedback. We hope you enjoy your Hot Spring hot tub for years to come.
So happy to have our tub! Mary was so easy to work with. She answered all the many questions we had while trying to decide on which spa to get. We are very happy with our choice. The delivery process was professional and quick. Thanks!
Thank you for the review Jill. It was our pleasure to work with you on this project. Enjoy your new Hot Spring hot tub!
Thank you to Mary and the team at Regina Pools and Spas for a wonderful experience! From the moment we walked into the showroom to the delivery of our hot tub, we were given top notch service. Mary was extremely knowledgeable and made sure …
read moreCalvin, it was a pleasure to work with you and Laura. We appreciate your feedback and recommendation. Enjoy your new Hot Spring hot tub by Regina!
Our pool was a mess and we were getting very frustrated. One service call to Regina and it was crystal clear. The gentlemen promised they wouldn’t leave until the problem was solved, and they kept their word! I highly recommend Regina!
Thank you for sharing your experience and recommending us Cathy. It’s our pleasure.
Amazing all around. Regina Spa and Pools is a great team that really devotes attention to their customers to ensure a wonderful experience. Mary E was terrific, she has incredible knowledgeable about the products and services they offer and…
read moreYale, thank you for the review. We are so happy to hear that our Hot Spring Grandee was just what your family needed. Please let us know if you need anything in the future. Happy hot tubbing!
We had an amazing experience from purchasing to the installation process of our Hot Springs Spa. Don is a fantastic salesperson. He is knowledgeable, friendly and thorough. Tay, Devon and the other installers were so professional and …
read moreHey Michael, Thank you you for sharing your Regina story. Don is pretty great and so are you. Enjoy your Hot Spring hot tub!
Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …
read moreThank you Rick! We really hope you continue to enjoy your Hot Spring hot tub.
My wife and I recently purchased a hot tub from Regina and I can't tell you how pleasant the experience was. Don Schenning was our lead contact/sales guy and he was outstanding. He explained everything in detail regarding the tub we were …
read moreWhile looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…
read moreDave, thanks for stopping by. It was our pleasure.
Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …
read moreBernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.
We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!
Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …
read moreBeth, thank you for the recommendation. It was our pleasure to work with you and Parker. We hope you enjoy your Hot Spring Spas Prism for years to come.
Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.
Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.
Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …
read moreOzzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!
I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …
read moreJohn thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!
We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?
Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!
Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.
Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!
Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …
read moreErika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!
First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…
read moreCalvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.
Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…
read moreGlenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.
My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …
read moreDon, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!
I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …
read moreBob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!
After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …
read moreRobert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!
I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S
I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …
read moreJoe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!
I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…
read moreJed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.
July cleaner of pool did a great job.
All good. Pool is great...
Don was terrific and his attitude of taking care of the customer first made it work.
I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …
read moreHey Michael, thank you for the review. We strive to deliver the best service.
Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …
read moreBrooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.
Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…
read moreJulie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.
Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.
Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!
I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…
read moreKevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.
The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!
Carmen, thank you for the review. We hope you enjoy your pool this season.
Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …
read moreMatthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.
My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …
read moreJody, thank you for the review and for sharing your experiences.
What a great experience
About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …
read moreJoe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.
Regina Pools and Spa is phenomenal.
My husband and I shop here all the time because of the great customer service they provide and they sell the best brand pool products. (Bioguard)
The quality of products you put into your pool makes all …
read moreCheryl, thank you for the kind words! We were so happy to have you at pool school. We hope you enjoy your pool this season and thanks for stopping in.
Mary was an excellent salesperson! She helped us find a great hot tub in our budget and provided thorough education too! We’re very happy with the new spa!
Hey Molly! Thanks for the review. We think Mary is pretty great too. Enjoy your new Hot Spring hot tub and let us know if you have any questions. Happy hot tubbing!
Where do I begin! Mary and her team at Regina Pool’s and Spa’s are a first class organization in product, service and most important “People”. I had an infrared sauna that was not generating heat properly & after several attempts to …
read moreMel! The pleasure was ours. You traveled across the country to relocate and to not have your sauna functioning after a long journey was not acceptable. We are happy to help in anyway that we can. Alysa and her team work wonders. Enjoy your sauna and if you need us in the future let us know.
Investment is the best way to generate more income for yourself, trading and investing on a top-notch platform with a trustworthy, dependable and steadfast Forex broker like Mrs LAUREN I earned a profit of 30%-100% daily and a total of $14,…
read moreWe had a fantastic experience with Regina Pools and Spas. Don helped us through whole process, from choosing the right spa for our family, to being hands-on when it was delivered, and being readily available for follow-up questions …
read moreJason, thank you for the review. We are here to serve and answer any questions you may have. Enjoy your swim spa!
Don and Cole were very helpful in our hot tub selection process and delivery. We had a slight delay in our delivery, but they ultimately pulled through and we couldn't be happier with the hot tub.
Hey Chris, thank you for sharing your experience with us. Don and Cole work very hard to make your experience as fun and easy as possible. Thank you for working with us on the delay. Happy hot tubbing!
We purchased a PDC swim spa through Regina pools, very satisfied with the whole experience. Really enjoyed working with Don Schenning, he took the time to make sure we understood everything about the spa, was on site for the delivery and …
read moreHey William, Thank you for your feedback. Don and our service team aim to bring the best experience. Thank you for choosing Regina Pools & Spas. We look forward to taking care of you and your family in the years to come.
Mary is such a wonderful person, she personally drove my sauna about an hour and half to deliver alone on New Year’s Eve.
Can’t believe we still have people like her
Thanks a lot Mary
Moses O
Hey Moses, thank you for the review. It was a pleasure to work with you. You and your daughters are awesome. Enjoy your Finnleo sauna!
We had a great experience with our Hot Tub purchase. We can not thank Daniel enough for his expertise in getting us a great tub. It was delivered and setup before Christmas making it a wonderful gift before the holidays. Don't hesitate to …
read moreHey David, thank you for the kind words and review. Daniel is pretty great. So glad you are enjoying your Hot Spring hot tub.
Mary and her team- from purchase to delivery and set- up-were efficient, effective and competent. The coordination was smooth and the communication throughout was very helpful. Thank you.
Hey William, Thank you for your review. Our team aims to provide the best experience before, during and after the purchasing. Enjoy your new Hot Spring hot tub!
Incredible customer service! We love our new Hot Springs Flair hot tub. Mary helped guide and prep us once the tub was in, and is always ready to answer any questions that come up.
Hey Jeff, We are excited that you are enjoying your Hot Spring hot tub by Regina. We are always happy to help. Happy hot tubbing!
An excellent customer service experience. Our hot tub came in earlier than expected, delivery and install went well, and the showroom staff was great. Mary guided us all the way through the process of selecting a hot tub, preparing the …
read moreHey George, We are happy to hear that you had a positive experience with us. We hope you continue to enjoy your Hot Spring hot tub. Please let us know if you need help with anything in the future.
I recently purchased a hot tub from Regina pools and it was delivered today 11/18/22 , the day before my birthday, how exciting. Don S the sale consultant was wonderful throughout the entire process , showed up during the delivery was …
read moreEvonne, thank you for trusting us with your backyard oasis. It was a pleasure to work with you on this project. Happy (belated) birthday and happy hot tubbing!
The team at Regina Pools made my hot tub experience easy and awesome. I highly recommend calling Don, Mary, and team for your next hot tub. They were accommodating and made the entire process easy. They were flexible with delivery date, …
read moreHey Brad, thank you for the 5-star review. It was a pleasure to work with you on this project. We hope you enjoy your Hot Spring hot tub for years to come. We look forward to taking care of you and your family.
I bought a Finnish (Finnleo) sauna and I’m very happy with it but almost as important as the sauna is the absolutely excellent service I received not only from the sales director, Don, but at installation! Don personally participated in the…
read morePamela, thank you for taking the time to leave us a review. We really appreciate it. We are very excited for you to be enjoying one of our Finnleo saunas. Don and Michael are pretty great!
We recently purchased a hot tub from Regina Pools & Spas. Mary and her helper delivered the tub without any issues. They were both professional and friendly. Mary was very knowledgeable about the hot tub we purchased. She explained …
read moreHey Thomas, Thank you for the review. It was a pleasure to work with you and Laurel. We hope you enjoy your hot tub and please let us know if you have any questions.
hi Mary, thank you for your assistance. The hot tub is great. Filled and using it. Even better with the cooler weather. Enjoy your weekend
My experience with Regina, Pool and Spa was Priceless. Austin Shank was my consultant and he is very knowledgeable on the hot tub we purchased. He was very pleasant to work with from placing the order, to site check and the delivery of …
read moreHey Mildred, Thank you for the review. It was our pleasure to work with you. Enjoy your hot tub!
We bought a home with a pool and were lost. Had bad luck with another pool company and Don helped us rework all the pool plumbing & get us energy efficient pumps. He helped explain everything and was always there to help. Mary is also very …
read moreDarryl, Thank you for your review and trusting us with your pool. We are here to help in anyway we can.
I cannot put into words how satisfied and grateful we have been in just our few interactions with Regina Pools and Spas over the past couple of days. The pool came with our new house and we’ve felt overwhelmed and intimidated trying to …
read moreHey Annie, thank you for sharing your story. Taking on a pool can be overwhelming at first. We are happy to help you in any way that we can. We are here when you need us in the future.
Although we have not purchased YET…we will not go anywhere else. Don explained everything, in detail. He took his time with us and did not pressure us to make a decision. Job well done Don. You must see him if you are in the market for a …
read moreHi Stephanie, Thank you for your kind words. I believe its my duty to help my clients to find the right hot tub for them. Thank you again Don
Don and the entire team at Regina are amazing. From start to finish they are extremely helpful, knowledgeable, and patient. I am very happy that I purchased my hot tub from these experts!
Took delivery of my new tub last week and I’ve been…
read moreGreg, thank you for your outstanding review. It was our pleasure to work with you on the project. We are thrilled you are enjoying the right hot tub for you and your family. Please let us know if there is anything we can help with in the future. Happy Hot Tubbing!
Purchasing from a reputable dealer and specifically, Regina was the hands-down best decision we could have made when looking to purchase our first hot tub. Mary was amazing and walked us through everything! She was incredibly professional, …
read moreTodd, Thank you for your outstanding review! You and Brandi are awesome! It was a pleasure to work with you on this project. We hope that you and your family enjoy your hot tub for years to come. Know that we are here for you now and in the future. Thank you for choosing Regina Pools & Spas.
Very friendly professional service. Under the circumstances. It seems that everyone decided to purchase a Hot Tub at the same time lol. It’s taken many months to fulfill our order but, it certainly was no fault of Regina Pools and Spas. I …
read moreHey Russell, thank you for your review. We appreciate your patience. Enjoy your new Hot Spring Sovereign!
Entire staff was courteous, knowledgeable, professional and helpful. Mary was great and was instrumental in making the installation in the enclosed sunroom go smoothly. Would highly recommend them to anyone looking to get a spa
Stuart, Thank you for the review. You were a pleasure to work with on this project. The final product came out beautifully. Thank you for choosing Regina again. Enjoy your Jetsetter LX!
Excellent Service!!The Hot Tube has come through with flying colors. Staff always kept us updated on the progress of our order. With all that's happening these days, it's great to have Hot Spring addition to the "Stay-cation" making it …
read moreAmir! Thank you for the review. It was our pleasure to work with you and Erin on your "stay-cation". Thank you for your patience. Enjoy your new Hot Spring hot tub!
We would give Regina 6 stars if we could! This has been a wonderful experience. Mary, the Stefanski family, and the whole staff at Regina are a pleasure to work with and we could not be happier. The customer service we received from the …
read moreJonathan! Thank you! We think Mary is pretty great too. You are always a pleasure to work with. Please let us know if you need help in the future. Enjoy your Hot Spring hot tub!
We can't say enough great things about Regina Pools and Spas. We purchased a new Hotspring hottub 2 years ago and not only did they come out and install but Mary our salesperson came out to oversee the project. From beginning to end, the …
read moreDon! Thank you for the review. We are always here for you. We hope you enjoy your Hot Spring Flair for years to come.
Staff was extremely knowledgeable , thank you Mary you were very helpful , I ended up not getting a hot tub through them due to the wait on orders currently due to covid and found a hot tub sooner BUT I will definitely use them for all my …
read moreRoberto, It was a pleasure to work with you. We apologize about the lead time from Hot Spring due to COVID and supply chain issues. We look forward to helping you with your water chemistry needs in the future.
I just want to thank Davon Chambers for all of his help in treating my aunts pool, he helped clear it up in no time. We thank you for informing us on what to do ! Amazing job ! 🤩⭐️⭐️⭐️⭐️⭐️
Hey Branica! Thank you for your feedback about Davon and our services. He is pretty great. Enjoy the rest of your pool season and we look forward to working with you in the future.
We went looking for information on a hot tub. Austin took care of us right away. We explained we knew nothing about them and he was wonderful and took the time to explain, demonstrate and answer all our questions. We were so pleased we …
read moreRick, thank you for stopping in. It was our pleasure. We can't wait to get you hot tubbing!
Mary has been amazing. These days it is hard to find good customer sever. It is refreshing to work with someone who is knowledgeable, friendly and genuinely cares about their customers experience. I would highly recommend Regina Pools & …
read moreJason! You are amazing! Thank you for the feedback. We hope you enjoy your Hot Spring hot tub for years to come.
So happy to have our tub! Mary was so easy to work with. She answered all the many questions we had while trying to decide on which spa to get. We are very happy with our choice. The delivery process was professional and quick. Thanks!
Thank you for the review Jill. It was our pleasure to work with you on this project. Enjoy your new Hot Spring hot tub!
Thank you to Mary and the team at Regina Pools and Spas for a wonderful experience! From the moment we walked into the showroom to the delivery of our hot tub, we were given top notch service. Mary was extremely knowledgeable and made sure …
read moreCalvin, it was a pleasure to work with you and Laura. We appreciate your feedback and recommendation. Enjoy your new Hot Spring hot tub by Regina!
Our pool was a mess and we were getting very frustrated. One service call to Regina and it was crystal clear. The gentlemen promised they wouldn’t leave until the problem was solved, and they kept their word! I highly recommend Regina!
Thank you for sharing your experience and recommending us Cathy. It’s our pleasure.
Amazing all around. Regina Spa and Pools is a great team that really devotes attention to their customers to ensure a wonderful experience. Mary E was terrific, she has incredible knowledgeable about the products and services they offer and…
read moreYale, thank you for the review. We are so happy to hear that our Hot Spring Grandee was just what your family needed. Please let us know if you need anything in the future. Happy hot tubbing!
We had an amazing experience from purchasing to the installation process of our Hot Springs Spa. Don is a fantastic salesperson. He is knowledgeable, friendly and thorough. Tay, Devon and the other installers were so professional and …
read moreHey Michael, Thank you you for sharing your Regina story. Don is pretty great and so are you. Enjoy your Hot Spring hot tub!
Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …
read moreThank you Rick! We really hope you continue to enjoy your Hot Spring hot tub.
My wife and I recently purchased a hot tub from Regina and I can't tell you how pleasant the experience was. Don Schenning was our lead contact/sales guy and he was outstanding. He explained everything in detail regarding the tub we were …
read moreWhile looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…
read moreDave, thanks for stopping by. It was our pleasure.
Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …
read moreBernie, thank you for your continued patronage. It was our pleasure to help and get you hot tubbing again.
We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!
Matt, thank you for sharing your experience with us. We hope you enjoy your Hot Spring hot tub for many years to come.
I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…
read moreChris, thank you for this amazing review! You are not the only one to say they are disappointed with that "expo". We are so happy you chose Regina. We are always happy to help and here for you if you need something. Enjoy your Jetsetter LX!
We purchased a Prism hot tub in August 2019. We were very pleased with the entire process, including delivery and set up. They provided Spa School to make sure we knew how to manage our tub and are very available to answer any questions or …
read moreBeth, thank you for the recommendation. It was our pleasure to work with you and Parker. We hope you enjoy your Hot Spring Spas Prism for years to come.
Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.
Hey Gregory, thank you for sharing your experience with us. It is always a pleasure to work with you.
Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …
read moreOzzy, thank you for the kind words and review. We are elated that you are enjoying your Hot Spring Triumph. Happy hot tubbing!
I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …
read moreJohn thank you for the recommendation. We are happy to hear that Fran was able to help you over the phone and get you back hot tubbing! Enjoy and Happy New Year!
We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?
Hey John, Thank you for the great review. We appreciate you being a loyal customer for so long. Happy hot tubbing!
Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.
Doug Thank you for the recommendation and kind words. We are glad you are enjoying your hot tub. Happy Hot Tubbing!
Phenomenal service from the day we toured the showroom to the installation of our hot tub! Don and his crew were friendly, patient, helpful, knowledgable and awesome to work with the entire process. They did not try to oversell us, were …
read moreErika, thank you for this phenomenal review. We appreciate you taking the time to share your experience with us. Enjoy your Hot Spring Regina hot tub for years to come!
First, I'd like to thank Don for helping me make one of the best investments I've ever made! My wife and I purchased a Hot Spot Rhythm from Regina. It has made a major impact on our lives. Whether it's working out, lengthy commute or a long…
read moreCalvin, we are thrilled that you are loving and using your Hot Spring hot tub. Hot water really is a game changer. Thank you for the review. We think Don is pretty awesome too.
Low pressure, informative, and friendly environment. My wife and I went in knowing little about hot tubs and Mary did a great job of walking us through everything we needed to know. It was a personal experience from the showroom to our home…
read moreGlenn, thank you for the review. We are happy to hear you are enjoying your Hot Spring hot tub.
My wife and I recently purchased a new spa from Regina Pool and Spas to replace our 19 year old MasterSpa. This was by far the best experience we've had! From the handholding in the showroom to the delivery and installation, they were …
read moreDon, thank you for taking the time to share your recommendation. We strive to deliver the best service. Enjoy your new Hot Spring Spas Flair for years to come!
I typically test my own water ,but I detected something was nt just right so I went into the store to get a more comprehensive look at the water.There I met Amy,and I have to say,what a GREAT representative for Regina pools and spas! She …
read moreBob, thank you for the review. We strive to provide the best possible customer service. We think Amy is pretty awesome too. Happy hot tubbing!
After 30 years I said goodbye to a good friend. My Prodigy Hot Spring Spa. It was a great reliable product. Fran and all the staff at Regina provided good and friendly service to my family and I for all that time. We replaced it with a …
read moreRobert, it has been a pleasure to take care of you and your family over the years. We thank you for choosing Regina Pools & Spas again. Happy hot tubbing!
I would definitely recommend Regina Pools & Spas to everyone. They are absolutely wonderful to work with. Thank you!! Diane S
I want to take a moment to comment about how hardworking and professional a certain customer service agent is at the Regina pool & Spa store located in Timonium . Her name is Mrs. Sam Southern . This young lady is extremely detail …
read moreJoe, thank you for this fantastic review! We are glad that we were able to take care of you and your issue. Enjoy your Hot Spring hot tub!
I have used Reginas to open and close my pool as well as for any needed maintenance for 3 years. They are absolutely fantastic. My pool pump broke and I needed a new one. Fran was AMAZINGLY helpful on the phone, walked me through ways to…
read moreJed, thank you for the review! We are thrilled you are enjoying your pool and new pump. It is always our pleasure to service your pool.
July cleaner of pool did a great job.
All good. Pool is great...
Don was terrific and his attitude of taking care of the customer first made it work.
I had a great experience with Regina Pools and Spas for my first pool. The customer service was impeccable. The employees are very friendly and supportive to my needs and explained everything I needed to know thoroughly. The products are …
read moreHey Michael, thank you for the review. We strive to deliver the best service.
Excellent customer service, knowledgeable staff and skilled repairs! I had to replace my pump this season, and I love my new variable speed pump. Tay did a great job with the installation and was very patient with me as he explained …
read moreBrooke, thank you for the review and the kind words about Tay, our service technician. We hope you enjoy your pool this season.
Fran, the owner of Regina Pools and Spas in Timonium, is one of the best and most knowledgeable in the industry! He is incredibly customer service oriented and responsive. Our in-ground pool is very high end with many complex features. Fran…
read moreJulie, thank you for the review. It’s our pleasure to take care of you and your family. We hope you have a great summer enjoying your pool.
Replaced our hot tub with a new one from Regina Pools. Mary was excellent. She helped us decide on appropriate size, was there for installation and made sure everything went well. Would highly recommend.
Phyllis, thank you so much for the review. We are so happy you enjoyed our services. Enjoy your new Regina Hot Spring hot tub!
I'm a new to the world of owning a pool and Don and the rest of the staff at Regina Pools have been a tremendous help to me this year. Recently I was experiencing a loss of water in my pool and before incurring a significant cost in hiring…
read moreKevin & Carrie, thank you for choosing Regina Pools & Spas. We are always happy to help in any way that we can. Thank you for the review.
The staff was friendly, knowledgeable and extremely customer-focused. Don came out and helped explain to a first-time pool owner what to do, what not to do, and how to enjoy our pool. We will be customers for life!
Carmen, thank you for the review. We hope you enjoy your pool this season.
Amazing company. Knew their tubs inside and out, and walked us through the purchase process expertly. Our sales rep, Don, even came out to our house to oversee installation and delivery. Delivery company was top notch and they work …
read moreMatthew, thank you for review! We hope you enjoy your Regina Hot Spring hot tub.
My experiences at Regina Pools have always been positive. Sam is so easy to work with. No matter how busy it gets with so many people bringing their water samples in, she remains calm and completes each test with a smile. Amy waited on me …
read moreJody, thank you for the review and for sharing your experiences.
What a great experience
About a year ago I was calling around to different pool companies trying to get some pool information. being that I was new to owning a pool. I called Regina Pools and came across DON Schenning, what a …
read moreJoe, thank you for the review. Don is a pretty spectacular guy. Let us know if you need anything.