Reviews | Regina Pools & Spas

I have been a customer of Regina for over 30 years. I just purchased a second hot tub from them and could not speak any higher of the experience. I looked at every dealer in the area and not only do they have the widest selection of tubs …

I wanted to give a huge shoutout to Mary as she went above and beyond for me. Unfortunately I found Regina Pools a-little to late as my customer service experience was top notch. I was dealing with the sale of my home and my PB4SQ failed …

My wife and I enjoyed using the sauna at the gym we belong to. We also knew we wanted to install one in our home when we remodeled our bathroom. Besides that we really knew nothing about saunas, what the installation would entail or the …

Very nice, friendly and knowledgeable staff from beginning to end. They keep reminding me every time I talk to them that I can contact them any time, with any questions and they will get an answer as quickly as possible. They definitely …

We started our hot tub journey in 2020 when we bought an inflatable tub from Amazon. It worked ok, but wasn’t very comfortable. We knew that we needed to find something that would give us the benefit and fun of a hot tub while being …

Regina Pools and Spas is an excellent place to buy a hot tub from. They were super friendly and helpful when it came to picking out the perfect hot tub for me and my family. We bought the Hot Springs Envoy NXT and we love it! I am a doctor …

Great product overall, and service if fine as well. It's been our Covid present and it's much better than a boat! It takes some getting used to with balancing water chemistry, but I have say the tub has been great for relaxation and sore …

We are happy with Regina's products and services. Everyone at Regina is knowledgeable and very helpful. They go out of their way to educate their clients on their products. We recommend them highly.

10 stars (out of 5)!!! I can't say enough positive about this store, the hot-tubs they offer and Amy and Mary in particular! They are AWESOME! They immediately made me feel comfortable in asking a million and one questions. They were …

Daniel and Mary were very informative and knowledgeable. Very patient with our questions. Install staff were very thorough and professional. Can I give ten stars for the whole experience?

Mary was absolutely incredible!

So responsive, and helpful. You can tell that this company truly cares about their customers and products! I would have given 6 stars +!

I have been a customer of Regina for over 20 years. Always friendly, anxious to please, and spot on with water analysis and service. I go nowhere else. Tom

My wife and I visited the store without an appointment one day. Mary walked right up to us and was instantly welcoming. Her knowledge of the business was invaluable in this process. She was outstanding in helping us chose a hot tub that …

Very helpful

THE BEST!!! Per my request, Don in Sales delayed delivery until my new space was finished. This was several months. Post purchase service was phenomenal! It is evident that customer service and post installation support are extremely …

Great place nice stuff!

Always an absolute pleasure when dealing with Regina Pools & Spa! They over deliver each and every time.

I'm very impressed with their sound customer service. Something that hard to find these days.

Don helped me with everything. Just got my tub delivered yesterday and everything was completed and explained very efficiently.

Fran at Regina Pools built my pool in 1988 and I have been with Regina ever since. The quality of their work and service is top notch. I got the weekly maintenance program for the first time and was so pleased that I will be getting it next…

Regina has been so helpful to us in maintaining our pool. The service department is wonderful! They are easy to reach and the technicians are very knowledgeable. The in store staff are very friendly and able to help me get all the …

Great experience in purchasing our Spa. Don and Cole were very knowledgeable and helpful with the process!

Great Company, built my pool and have had nothing but spectacular service for 15 years. Would not hesitate to call them for any pool issues, very helpful and knowledgeable.

Great customer service and convenient water testing!

Great! Mary and her team were very knowledgeable and helpful when it came to adding a sauna to our house.

Always a pleasure to deal with!

Regina Pools and Spa is phenomenal.

My husband and I shop here all the time because of the great customer service they provide and they sell the best brand pool products. (Bioguard)

The quality of products you put into your pool makes all …

Mary was an excellent salesperson! She helped us find a great hot tub in our budget and provided thorough education too! We’re very happy with the new spa!

Fantastic customer service. Start to finish our experience was comprehensive, easy and seamless. Definitely worth the wait.

Phenomenal service from this long standing local family owned business! Thank you!

Where do I begin! Mary and her team at Regina Pool’s and Spa’s are a first class organization in product, service and most important “People”. I had an infrared sauna that was not generating heat properly & after several attempts to …

Great service love my hot tub

Investment is the best way to generate more income for yourself, trading and investing on a top-notch platform with a trustworthy, dependable and steadfast Forex broker like Mrs LAUREN I earned a profit of 30%-100% daily and a total of $14,…

They were so great! From sales to delivery to post delivery/spa maintenance, the whole team has been amazing! Thank you!

We had a fantastic experience with Regina Pools and Spas. Don helped us through whole process, from choosing the right spa for our family, to being hands-on when it was delivered, and being readily available for follow-up questions …

Don and Cole were very helpful in our hot tub selection process and delivery. We had a slight delay in our delivery, but they ultimately pulled through and we couldn't be happier with the hot tub.

We purchased a PDC swim spa through Regina pools, very satisfied with the whole experience. Really enjoyed working with Don Schenning, he took the time to make sure we understood everything about the spa, was on site for the delivery and …

Mary is such a wonderful person, she personally drove my sauna about an hour and half to deliver alone on New Year’s Eve.

Can’t believe we still have people like her

Thanks a lot Mary

Moses O

We had a great experience with our Hot Tub purchase. We can not thank Daniel enough for his expertise in getting us a great tub. It was delivered and setup before Christmas making it a wonderful gift before the holidays. Don't hesitate to …

Mary and her team- from purchase to delivery and set- up-were efficient, effective and competent. The coordination was smooth and the communication throughout was very helpful. Thank you.

Incredible customer service! We love our new Hot Springs Flair hot tub. Mary helped guide and prep us once the tub was in, and is always ready to answer any questions that come up.

An excellent customer service experience. Our hot tub came in earlier than expected, delivery and install went well, and the showroom staff was great. Mary guided us all the way through the process of selecting a hot tub, preparing the …

Daniel and Sarah were wonderful helping my family purchase our hot tub. Im looking forward to years of enjoying in our back yard.

I recently purchased a hot tub from Regina pools and it was delivered today 11/18/22 , the day before my birthday, how exciting. Don S the sale consultant was wonderful throughout the entire process , showed up during the delivery was …

The team at Regina Pools made my hot tub experience easy and awesome. I highly recommend calling Don, Mary, and team for your next hot tub. They were accommodating and made the entire process easy. They were flexible with delivery date, …

I bought a Finnish (Finnleo) sauna and I’m very happy with it but almost as important as the sauna is the absolutely excellent service I received not only from the sales director, Don, but at installation! Don personally participated in the…

We recently purchased a hot tub from Regina Pools & Spas. Mary and her helper delivered the tub without any issues. They were both professional and friendly. Mary was very knowledgeable about the hot tub we purchased. She explained …

hi Mary, thank you for your assistance. The hot tub is great. Filled and using it. Even better with the cooler weather. Enjoy your weekend

Very pleased with Regina’s service today. My technician was Mary, she was very pleasant and friendly. And so fast! Price was fine.

My experience with Regina, Pool and Spa was Priceless. Austin Shank was my consultant and he is very knowledgeable on the hot tub we purchased. He was very pleasant to work with from placing the order, to site check and the delivery of …

We bought a home with a pool and were lost. Had bad luck with another pool company and Don helped us rework all the pool plumbing & get us energy efficient pumps. He helped explain everything and was always there to help. Mary is also very …

I cannot put into words how satisfied and grateful we have been in just our few interactions with Regina Pools and Spas over the past couple of days. The pool came with our new house and we’ve felt overwhelmed and intimidated trying to …

The staff is always friendly, and knowledgeable. Mary was fun to chat with.

Although we have not purchased YET…we will not go anywhere else. Don explained everything, in detail. He took his time with us and did not pressure us to make a decision. Job well done Don. You must see him if you are in the market for a …

Purchasing from a reputable dealer and specifically, Regina was the hands-down best decision we could have made when looking to purchase our first hot tub. Mary was amazing and walked us through everything! She was incredibly professional, …

Very friendly professional service. Under the circumstances. It seems that everyone decided to purchase a Hot Tub at the same time lol. It’s taken many months to fulfill our order but, it certainly was no fault of Regina Pools and Spas. I …

Entire staff was courteous, knowledgeable, professional and helpful. Mary was great and was instrumental in making the installation in the enclosed sunroom go smoothly. Would highly recommend them to anyone looking to get a spa

Excellent Service!!The Hot Tube has come through with flying colors. Staff always kept us updated on the progress of our order. With all that's happening these days, it's great to have Hot Spring addition to the "Stay-cation" making it …

We would give Regina 6 stars if we could! This has been a wonderful experience. Mary, the Stefanski family, and the whole staff at Regina are a pleasure to work with and we could not be happier. The customer service we received from the …

We can't say enough great things about Regina Pools and Spas. We purchased a new Hotspring hottub 2 years ago and not only did they come out and install but Mary our salesperson came out to oversee the project. From beginning to end, the …

Staff was extremely knowledgeable , thank you Mary you were very helpful , I ended up not getting a hot tub through them due to the wait on orders currently due to covid and found a hot tub sooner BUT I will definitely use them for all my …

I just want to thank Davon Chambers for all of his help in treating my aunts pool, he helped clear it up in no time. We thank you for informing us on what to do ! Amazing job ! 🤩⭐️⭐️⭐️⭐️⭐️

Mary was exceptional from start to finish. Grade A+!

We went looking for information on a hot tub. Austin took care of us right away. We explained we knew nothing about them and he was wonderful and took the time to explain, demonstrate and answer all our questions. We were so pleased we …

Mary has been amazing. These days it is hard to find good customer sever. It is refreshing to work with someone who is knowledgeable, friendly and genuinely cares about their customers experience. I would highly recommend Regina Pools & …

Regina Pools and Spas has been my go to since 1996. Always great, well informed, and they care about their clients. I will not go anywhere else.

Everything and everyone was great from beginning to end!

So happy to have our tub! Mary was so easy to work with. She answered all the many questions we had while trying to decide on which spa to get. We are very happy with our choice. The delivery process was professional and quick. Thanks!

Thank you to Mary and the team at Regina Pools and Spas for a wonderful experience! From the moment we walked into the showroom to the delivery of our hot tub, we were given top notch service. Mary was extremely knowledgeable and made sure …

Mary was so helpful from start to finish. Answered all my questions and went the extra mile to come out and set my hot tub up. Highly recommend them and Mary!

Staff is very friendly and knowable. Service always fast.

Our pool was a mess and we were getting very frustrated. One service call to Regina and it was crystal clear. The gentlemen promised they wouldn’t leave until the problem was solved, and they kept their word! I highly recommend Regina!

GREAT PLACE!

Very helpful and informative. I definitely come back for my hot tub supplies!!!

Amazing all around. Regina Spa and Pools is a great team that really devotes attention to their customers to ensure a wonderful experience. Mary E was terrific, she has incredible knowledgeable about the products and services they offer and…

Don is Great! Even though we were unable to purchase a hot tub for reasons out of his control, I'd highly recommend him to anyone. He was professional, responsive, and not pushy.

We had an amazing experience from purchasing to the installation process of our Hot Springs Spa. Don is a fantastic salesperson. He is knowledgeable, friendly and thorough. Tay, Devon and the other installers were so professional and …

Great service

Excellent Service! Mary was a pleasure to work with and would highly recommend Regina to Friends and Family...

Great experience with our spa purchase. Mary was so helpful and kept up updated on the status of our tub. From ordering thru installation she was the beat!

Very helpful, good place for pool or spa stuff. Staff is great!

Regina Pools & Spas is AWESOME! Customer service is INCREDIBLE. Their employees are extremely helpful and friendly. Mary's product knowledge and customer service is extremely impressive – She knows her stuff!!. Mary was able to find me the …

My wife and I recently purchased a hot tub from Regina and I can't tell you how pleasant the experience was. Don Schenning was our lead contact/sales guy and he was outstanding. He explained everything in detail regarding the tub we were …

great service and very knowledgeable staff!

Very professional, efficient.

While looking for a pentair de quad retaining ring brass nut we drove past the Regina Pools on York Rd. We turnedTturned in to see if they were open. They were closed witha work van out front. I asked a person exciting if they knew if they…

They were very helpful and knowledgeable about my pool needs. I needed some screws for a part to the skimmer and they knew and had what I needed !!

Best experience ever! Very accommodating, experienced, knowledgeable and friendly. Easiest purchase ever made! I would strongly recommend.

Being a second time owner of a HotSprng tub, I would always purchase from Regina Pools & Spas. They treat you like family!

Don Schenning delivered 110% on what he promised. The movers (Moyer) did a great job placing the tub. Looking forward to a great hot tub experience.

Our hot tub stopped working. They installed our hot tub in 2004. Yes, 16 years ago. They helped me do some troubleshooting over the phone to identify the potential problem. Tae, the service tech, was able to come out with the correct parts …

Great spa and pool store

We had a wonderful experience with the Regina Team. We worked closely with Mary, who was knowledgeable, patient, and friendly from beginning to end. Would highly recommend!

Fran and his entire work force is first class, the corner stone of their business model is for the client to be happy!!

Quick repair provided. Great Customer Service!

I’m currently sitting in my Regina Pools & Spas Hot Spring Jet Setter LX as I write this review. Here’s the short version...Don and the team at Regina is (are?...I can’t remember it’s been a long day) wonderful. The tub is superior to every…

Ive been dealing with them personally for my hot tub and also for the pool at my work. They are extremely knowledgeable and always will to answer my questions. Its a rare find in todays world. Kudos to Don and Fran.

Regina Pool and Spas sold us a fantastic product! The Triumph model is a wonderful salt water system that really enhances our outdoor living lifestyle. Mr. Don and especially Ms. Mary Stefanski were very helpful in making sure that we …

I have been a customer of Fran's for the past 14 years and he has been great to work with. His staff and selection is second to none. Our first spa came with the house and Regina came highly recommended by some friends. When we bought …

We've been Regina Pool and Spa customers since 2006. Fran and his staff have been awesome to deal with! Great product selection, always available and honest... What else do you need?

Your store folks are friendly and knowledgeable. Your repair technicians were helpful knowledgeable and friendly. You have great employees and great products for my hot tub. Ahhh it feels so relaxing.