Service FAQ
Service FAQ
Please see our Service page for Pool Opening.
Please see our Service page for Pool Closing.
- Start by unrolling the blue backwash hose into an area where water can flow to. Turn off your pump and turn the multiport valve to “backwash”. Turn system back on and allow to flow until water looks clean. Turn off pump and switch to “rinse” turn back on and allow to rinse for 15-20 seconds.
To find out how much DE is required for your filter, check the label on your filter tank and find the filter size. Filter sizes are in sq.ft. and are 24, 36, 48 or 60. Divide this number by 10 and it will give you the amount of pounds of DE to add to the filter. Example: I have a 48 sq.ft. filter so I add 4.8lbs of DE.
Depending on your holiday plans for Memorial Day and Labor Day, the earlier you call us to schedule the better. Once you know when you want your pool open by, give us a call! Our schedule fills up very fast, so we recommend calling a few weeks in advance. A lot of people like to open before Memorial Day so their pool is ready for that first party of the year.
When the season starts changing and the weather becomes too cold to swim is when most people decide to close their pools. Note: People with heat pumps often have a longer swimming season than those without.
Turning off other suction valves so only one skimmer is pulling in water is the first step to getting better vacuum suction. You also want to check all skimmers and pump baskets to make sure they are clear of debris so they are working at their highest ability.
Maintenance can be set up for you during your vacation so we can test and balance your pool, make sure it is running smoothly and remove any debris that has fallen into it. If you do not plan on setting up maintenance, we recommend to make sure the pool is balanced and clean, and to double shock before you leave.
There are two methods to cleaning your filters; soak and spray. Pool Filters: Spray with Kleen It and allow to sit for 15-20 minutes, then rinse thoroughly. Make a solution of one part acid to 3 parts water in a large plastic bucket and soak filters for 12 hours. Rinse thoroughly. You can also use GLB Filter Cleanse to soak pool filters, make a solution of 1 part GLB to 5 parts water in a large plastic bucket and soak for 12 hours. Rinse thoroughly. Spa Filters: Spray with Filter cleaner and allow to sit for 15-20 minutes. Rinse thoroughly. Use GLB filter cleanse in a solution of one part GLB to 5 parts water in a large plastic container and soak for 12 hours. Rinse thoroughly. Tri-X filters can also be rinsed in the dishwasher without soap, hot water, or a heat cycle.
Yes, we clean pool and spa filters. Please bring them to the store in a large plastic bag and mark them in black permanent marker with your last name. Depending on our service schedule it usually takes a few days to complete the cleaning. Please contact us for more information and pricing.
